The site is misleading. There are monthly 'deals' but the first deal is the only real deal. Once you become a VIP member, they charge your account $29.95 a month if you don't skip the month, which is not clearly stated. I was charged and when I called to cancel and get a refund, they repeatedly told me that I was getting a credit of $29.95 to use on the site for a "free" outfit, just pay shipping. The $29.95 is not free though, because it came from my bank account. So basically, I paid $35+ with shipping, for cheap outfits. There are very few choices. They tried to bully me into continuing and were hesitant to refund me. The customer service person was sarcastic and rude.
I went onto justfab. There is a 60 minutes VIP special pricing-9.99 first item. Ok then I receive an email "75% off first order plus free shipping". Ok I figured I can do a pair of shoes for the 9.99 try that but it shows I have to pay for shipping. I add two pants, I lose my 9.99 for my first item, but then get free shipping. Yet one item is now at full price. I contact chat-an hour and a half later I can get my ONE item and they will give me free shipping. Ok fine. I lose one person go back to have another chat disconnect. Then another. They will give me the shipping after another half hour but I don't see it on the page. Lost another rep. Now I am told I need to contact the 1-800 number. I email them frustrated. I get multiple emails and another rep reviewing something completely irrevalent to issue. I now have given up. No resolution.
JustFab Reviews
The site is misleading. There are monthly 'deals' but the first deal is the only real deal. Once you become a VIP member, they charge your account $29.95 a month if you don't skip the month, which is not clearly stated. I was charged and when I called to cancel and get a refund, they repeatedly told me that I was getting a credit of $29.95 to use on the site for a "free" outfit, just pay shipping. The $29.95 is not free though, because it came from my bank account. So basically, I paid $35+ with shipping, for cheap outfits. There are very few choices. They tried to bully me into continuing and were hesitant to refund me. The customer service person was sarcastic and rude.
I went onto justfab. There is a 60 minutes VIP special pricing-9.99 first item. Ok then I receive an email "75% off first order plus free shipping". Ok I figured I can do a pair of shoes for the 9.99 try that but it shows I have to pay for shipping. I add two pants, I lose my 9.99 for my first item, but then get free shipping. Yet one item is now at full price. I contact chat-an hour and a half later I can get my ONE item and they will give me free shipping. Ok fine. I lose one person go back to have another chat disconnect. Then another. They will give me the shipping after another half hour but I don't see it on the page. Lost another rep. Now I am told I need to contact the 1-800 number. I email them frustrated. I get multiple emails and another rep reviewing something completely irrevalent to issue. I now have given up. No resolution.