Do not bring your vehicle to Just Brakes for any service - whatsoever! Visited Just Brakes at a location in Phx (Union Hills/40th St) for a simple pad replacement on rear brakes. Car made horrible noises after the service was performed. Went back 7 times, with the first time after original service being that same night.
The first visit, I was told that they put the clips on backwards and that it was "common" for that to happen. They could never fix or figure out the issue. After visit 3, I called corporate and spoke to Carl, for a refund, who asked me to give them one more chance to make it right and if they didn't, I would receive a refund. He strung us along for several more visits. We bought the middle of the road brake package for $165 after taxes. I was told they replaced the pads the first time with the same ones and on visit 7 with the highest quality pads.
After filing a BBB complaint and receiving a response, I find out that they replaced the FRONT pads (first I have heard of this even after specific conversations of the front brakes being fine). I suspect that they either did the wrong thing or that they are mixing us up with another unhappy customer. They also state that they replaced them with the "basic brake package" at no charge. The basic brake package is $99 and I paid $165, for the next level of pads. I was told they replaced the pads with the same quality that time and now I am finding out they downgraded my brake pads but did not refund me that difference? That constitutes fraud, especially when they represented that the same grade of pads were used. After several phone calls and visits with the manager of the store and corporate, we were promised a refund. Corporate (Carl) decided he does not want to give a refund and wants me to take it to another of their locations AFTER 7 attempts of fixing the issue. They also only have documentation of 3 visits, and I am not even sure they have that info correct or are looking at my vehicle when they could not find it in their system a few weeks ago. Most, if not all of the information they provided in their BBB response was incorrect/false.
I called the store a few weeks ago to ask a question and some random car showed up under my account, and the store manager said there was some maintenance going on with the computers and "the accounts were being mixed up and/or deleted" and that he had reported that issue but no one had responded so far. He said he knew that was my info even if it was the wrong car because he "remembered the part number." Something was very fishy about that information along with everything else. The store manager also was surprised it was not resolved and knows that we were in there much more than 3 times.
One April 15th, I went to Just Breaks on tutt blvd. in Colorado Springs, Colorado. I went to get an estimate on new brakes. The amount they were going to charge was outrageously high so I decided to not proceed with the services there. When I picked up my car notice a leak by my right back tire. The clerk told me it was unsafe to drive my vehicle. However when I drove it to the place it was still in safe conditions. When I left the parking lot I noticed he was right, my car was unsafe. I had to slam on my brakes just to stop (nearly touching the floor) almost crashed a car in front of me. The light brake was on. My boyfriend then check to see if my braking fluid was drained (and indeed it was) I called back just in brakes and explained to them and they said they didn't drain it and hung up on me.
On 8/18/2016 I went to Just Brakes for an oil change. I recieved a coupon in the mail and did some research regarding reviews for the place. Apparently, I didn't go far enough in the research.
1st thing was Marcus, the mgr, greeted me and input my information into the computer. He then asked me to sign the digital device on the counter without showing me what he had inputed. That was my first mistake. Do not sign anything until you see it writing. My oil change evolved into an A/C inspection and a re-charge on the freon. He inspected my brakes and said front pads were ok but should be replaced shortly. The back brakes were fine but needed cleaning. I verbally agreed to the changing of the pads and the re-charge but I said I wanted to see the bill first in writing.Marcus answered the phone and never provided me a written estimate but informed the mechanic Wiiliam M. and his assistant Alberto R. to proceed on the vehicle out of ear shot to me. I went up to the counter after a few minutes and requested the estimate .Marcus advised that he went with my verbal Ok and instructed his people to do the repairs. I told him it was "conditional" until I had it in writing. He apologized and advised he would provide it in writing shortly. About 20 minutes later, the mechanic drove my vehicle up to the front door. I went to the counter and was told it was done and my bill was $459.00!! I said what for you advertised specific prices in the mailer I had and none of the "ad prices" were reflected in the bill. He answered the ringing phone and then excused himself to go to the shop. He came back and advised that he had "bad news". My water pump was leaking. He told the mechanic to put it on the lift to make certain. he advised it was going to cost an additional $262.00 to replace the water pump because it was leaking so badly that I couldn't drive the vehicle off the lot without a breakdown. Here I am in the office, I requested to see the leaking water pump and was told insurance regulations wouldn't allow me into the shop. I had no choice but to relent and pay for the repair. I was told it would take 2 hours and that I should come back tomorow for it. I left and 45 minutes later recieved a call from Alberto advising that the repair was done and I could pick up my vehicle. When I got there 10 minutes later Marcus greeted me and showed me a"water pump". He claimed it was off my van but I knew it wasn't. It was too small. I had replaced my own water pump 3 months earlier myself. He had me over a barrel. I needed my van. Don't trust these guys they are rip off artists.
Our experience with this place was HORRIBLE. First, they did not screw in the oil pan plug tightly enough after they did an oil change. The plug fell out and all the oil drained out of the car while driving it. We were very fortunate that the engine did not burn out. I asked the manager to pay for the new plug and the oil that we had to replace. He said, no, they'd give me a free oil change. As if I'd want them to touch my car ever again.
More to the story ... then we discovered that they tore the air boot because they handled it roughly and this cost us $130 to repair.
Finally, the office is disgusting to even be in. Dirty, dirty, dirty. Guess that should have been my warning.
Years ago "Just Brakes" advertised a brake job with "Lifetime warranty". Their offer did not mention that only the pads were covered under warranty and that the customer would still have to pay for labor. On 11/18/2015 I went back to the shop because the pads were worn out. The manager told me that the front rotors had to be replaced for the cost of $ 70 a piece. At Autozone they are about $ 40,- a piece. He did not let me sign a work order showing the exact amount that they would charge.
I assumed that the bill would be around $ 150 for the two rotors. When they were done with the job they charged me almost $ 280 saying that there was a $ 100 charge for labor (which they didn't mention before). The manager hurried to leave and left me alone with a new employee. When I called the next day he was extremely rude, almost yelling at me on the phone, saying that he told me about the labor charge (my girl friend who was with me didn't hear anything about a labor charge either).
At any honest car repair shop a customer gets a written estimate which he has to sign before authorizing the work. It is obviously not in this businesses interest to make it clear to the customer how much he would have to pay at the end.
Just Brakes Reviews
Do not bring your vehicle to Just Brakes for any service - whatsoever! Visited Just Brakes at a location in Phx (Union Hills/40th St) for a simple pad replacement on rear brakes. Car made horrible noises after the service was performed. Went back 7 times, with the first time after original service being that same night.
The first visit, I was told that they put the clips on backwards and that it was "common" for that to happen. They could never fix or figure out the issue. After visit 3, I called corporate and spoke to Carl, for a refund, who asked me to give them one more chance to make it right and if they didn't, I would receive a refund. He strung us along for several more visits. We bought the middle of the road brake package for $165 after taxes. I was told they replaced the pads the first time with the same ones and on visit 7 with the highest quality pads.
After filing a BBB complaint and receiving a response, I find out that they replaced the FRONT pads (first I have heard of this even after specific conversations of the front brakes being fine). I suspect that they either did the wrong thing or that they are mixing us up with another unhappy customer. They also state that they replaced them with the "basic brake package" at no charge. The basic brake package is $99 and I paid $165, for the next level of pads. I was told they replaced the pads with the same quality that time and now I am finding out they downgraded my brake pads but did not refund me that difference? That constitutes fraud, especially when they represented that the same grade of pads were used. After several phone calls and visits with the manager of the store and corporate, we were promised a refund. Corporate (Carl) decided he does not want to give a refund and wants me to take it to another of their locations AFTER 7 attempts of fixing the issue. They also only have documentation of 3 visits, and I am not even sure they have that info correct or are looking at my vehicle when they could not find it in their system a few weeks ago. Most, if not all of the information they provided in their BBB response was incorrect/false.
I called the store a few weeks ago to ask a question and some random car showed up under my account, and the store manager said there was some maintenance going on with the computers and "the accounts were being mixed up and/or deleted" and that he had reported that issue but no one had responded so far. He said he knew that was my info even if it was the wrong car because he "remembered the part number." Something was very fishy about that information along with everything else. The store manager also was surprised it was not resolved and knows that we were in there much more than 3 times.
One April 15th, I went to Just Breaks on tutt blvd. in Colorado Springs, Colorado. I went to get an estimate on new brakes. The amount they were going to charge was outrageously high so I decided to not proceed with the services there. When I picked up my car notice a leak by my right back tire. The clerk told me it was unsafe to drive my vehicle. However when I drove it to the place it was still in safe conditions. When I left the parking lot I noticed he was right, my car was unsafe. I had to slam on my brakes just to stop (nearly touching the floor) almost crashed a car in front of me. The light brake was on. My boyfriend then check to see if my braking fluid was drained (and indeed it was) I called back just in brakes and explained to them and they said they didn't drain it and hung up on me.
On 8/18/2016 I went to Just Brakes for an oil change. I recieved a coupon in the mail and did some research regarding reviews for the place. Apparently, I didn't go far enough in the research.
1st thing was Marcus, the mgr, greeted me and input my information into the computer. He then asked me to sign the digital device on the counter without showing me what he had inputed. That was my first mistake. Do not sign anything until you see it writing. My oil change evolved into an A/C inspection and a re-charge on the freon. He inspected my brakes and said front pads were ok but should be replaced shortly. The back brakes were fine but needed cleaning. I verbally agreed to the changing of the pads and the re-charge but I said I wanted to see the bill first in writing.Marcus answered the phone and never provided me a written estimate but informed the mechanic Wiiliam M. and his assistant Alberto R. to proceed on the vehicle out of ear shot to me. I went up to the counter after a few minutes and requested the estimate .Marcus advised that he went with my verbal Ok and instructed his people to do the repairs. I told him it was "conditional" until I had it in writing. He apologized and advised he would provide it in writing shortly. About 20 minutes later, the mechanic drove my vehicle up to the front door. I went to the counter and was told it was done and my bill was $459.00!! I said what for you advertised specific prices in the mailer I had and none of the "ad prices" were reflected in the bill. He answered the ringing phone and then excused himself to go to the shop. He came back and advised that he had "bad news". My water pump was leaking. He told the mechanic to put it on the lift to make certain. he advised it was going to cost an additional $262.00 to replace the water pump because it was leaking so badly that I couldn't drive the vehicle off the lot without a breakdown. Here I am in the office, I requested to see the leaking water pump and was told insurance regulations wouldn't allow me into the shop. I had no choice but to relent and pay for the repair. I was told it would take 2 hours and that I should come back tomorow for it. I left and 45 minutes later recieved a call from Alberto advising that the repair was done and I could pick up my vehicle. When I got there 10 minutes later Marcus greeted me and showed me a"water pump". He claimed it was off my van but I knew it wasn't. It was too small. I had replaced my own water pump 3 months earlier myself. He had me over a barrel. I needed my van. Don't trust these guys they are rip off artists.
Our experience with this place was HORRIBLE. First, they did not screw in the oil pan plug tightly enough after they did an oil change. The plug fell out and all the oil drained out of the car while driving it. We were very fortunate that the engine did not burn out. I asked the manager to pay for the new plug and the oil that we had to replace. He said, no, they'd give me a free oil change. As if I'd want them to touch my car ever again.
More to the story ... then we discovered that they tore the air boot because they handled it roughly and this cost us $130 to repair.
Finally, the office is disgusting to even be in. Dirty, dirty, dirty. Guess that should have been my warning.
Years ago "Just Brakes" advertised a brake job with "Lifetime warranty". Their offer did not mention that only the pads were covered under warranty and that the customer would still have to pay for labor. On 11/18/2015 I went back to the shop because the pads were worn out. The manager told me that the front rotors had to be replaced for the cost of $ 70 a piece. At Autozone they are about $ 40,- a piece. He did not let me sign a work order showing the exact amount that they would charge.
I assumed that the bill would be around $ 150 for the two rotors. When they were done with the job they charged me almost $ 280 saying that there was a $ 100 charge for labor (which they didn't mention before). The manager hurried to leave and left me alone with a new employee. When I called the next day he was extremely rude, almost yelling at me on the phone, saying that he told me about the labor charge (my girl friend who was with me didn't hear anything about a labor charge either).
At any honest car repair shop a customer gets a written estimate which he has to sign before authorizing the work. It is obviously not in this businesses interest to make it clear to the customer how much he would have to pay at the end.