I cannot even sign up with jpay to be able communicate with my friend. i have tried to register with these people but ALL it does is take me in circles. So I have tried calling customer service to have them help me resolve my issue, only to get a ticket number issued and NEVER be contacted again. These people are SO frustrating it's unbelievable. I just want to be able to email my friend but Cannot even seem to be able to carry out this Basic Task. Millions around the country are having the SAME ISSUES and NOTHING is being resolved. I am finding it very hard to Believe that they have been in buisne.ss for 15 years.Any normal company would have folded years ago. But this is The Prison Industry huh? Multi-billion dollar a year industry. So as a result they have much more money coming in with this Fraudulant Service than they have going out. They TAKE from the Families, The Prisoners and maybe some naive people from the General Public who are Gullible enough to contribute to these VULTURES. If you're reading this review, Please just use the Postal Service. These creeps are as crooked as a 16 year old German Shephards hind legs...........................THERE!!!
On March 23, 2018 I sent my boyfriend (located at Washington Correction Center in Shelton, WA) $50 through Jpay to get him by until my next payday. The following day he called to tell me thank you and then informed me that the facility he is at kept all but $7. He also then informed me that in order for him to be able to get all funds that I cannot send more than $10 at a time and to wait until Sunday when they are allowed to order their commissary. No where on the Jpay sight does it inform us about any kind of money being with held. I was charged $7.95 processing fee so to keep all but $7 of the $50 i sent seems unfair and definetly EXCESSIVE.
Why is it ok for criminals to continue criminal activity behind bars? How is this even ok and authorized coming from jail?
My husband IDOC 106243 ugraded his software as required now cannot sync of use the setting menu on his jp5 ive had to buy 3 because this happend in 2015 again after a software update. Century Link said put him on the list to have it completely wiped by a laptop and reset because kiosk doesn't complete the process. He also said there are atleast 40 others in ISCC in Idaho with the exact same issue. I called tonight to speak with someome and after explaining the issue the employee put my call into a que that said they cant answer the phone and call back tomorrow he never even warned me just dropped the call like a poor sad excuse for a customer service agent.
Infact 8 out of 10 are rude and after me paying so much for your services since the first day you started here in Idaho i feel ripped off i havent gotten so much as 1 free anything and never ever gotten any emails for anything. I heard the other day about an atty in Waahington State has been talking of a class action lawsuit against Jpay and with all the poor quality issues everyone here alone has had if my husband Jose B. Perez 106243 doesnt get the assistance he needs to fix his player I personally will rally with the State to dismiss your services and company from evert prison in Idaho. Please contact me at as he has been told to just buy another device and has been waiting for corospondance a month now.
My name is Virginia Kay Heard I'm widowed marriage last name being Brower. I live in the state of Indiana my son Charles Vincent Brower is incarnated at Pendleton Correctional Facility here in Indiana on 6/28/2017 I sent 158.95 to the music media useing Jpay services so that Charlie would be able to purchase a JP5 player in which he could use to listen to music, play videos,read and write emails etc. What I did not know was that the Pendleton facility did not have the JP5 available. Upon calling Coustomers Service to ask what could be done I was told that I could not get a refund unless it was operator error! I emailed the corprate office and they never returned an email. Now my 158.95 is sitting in Jpay personal "piggie back" and according to them there is nothing they can do to help me.
First JPay charges astromical prices for the services that they do offer, like visiting with your inmate via video conference for 30 minutes of less is $30. During my visit I couldn't hear a word that my son was saying. There was no sound on his side. I reported to JPay, who said that they would have the humans get back to me regarding the incident and I never heard from them anymore. They have various forms of payments listed as options on their site. I just tried to buy some stamps, which are necessary to send an email to your loved one, and it has blocked two of my debit cards, both with adequate funds to cover the cost of my purchase. When I call customer service, they don't know what to do, but my bank was able to tell me that the merchant simply isn't accepting the payment method: Visa, Master, PayPal, Wells Fargo. I've sent them an email, but I'm not very hopeful about that considering how they handled (or didn't handle) the last incident! So how am I supposed to stay in contact with my child!!!!
I have forwarded all my many many complains to JPay compliance. I was charged for a video visit that never happened! JPAY said I would get a confirmation that I never got yet my credit card was charged immediately. I have been fighting this company since 12/24/16 Everytime I call or email I have to start from the beginning and I'm treated with enormous disrespect. Everytime I speak with one of their representatives I'm given a different excuse.,I have been told that I've already received my refund. That My refund is on its way. I've been told that I'm a liar and I've received my visit! I' Ive been told all I can have is another video visit! Does that make sense since where My loved one is at they are no longer offered? So why what good would that do me? My god! Rip off report . I told them I would give them another try to do the right thing. But all I get is laughed at and lied to! I'd also like to mention the refund amount is $12.
95 And previous to this I've spent hundreds and hundreds of dollars with this company very the past 2 years and they couldn't care less! I've been fighting this since 12/28/16 YOU charged my card on 12/24/16 without confirmation! I also get tired of going over and over this like you have never heard my story before! I will go public. I have also taken screen shots of non confirmation. Unavailable facility video and my video page showing Unavailable! I'm tired of playing this I know nothing game with you guys! Poor business and an awful way to treat a customer over 12 dollars.
Warning to people trying to help prison inmates through the JPAY INC out of Miami Florida. Within 20 days of setting up a recurrent payment to a truly sad, old prisoner, my credit card information was used fraudulently 3 times in one day. They first used it at a local plant store for a small purchase under $10, next was a charge for $250 at Charming Charlies retail store and then again, the same day for $454 at Charming Charlies again.
This credit card is rarely used and I have a good relationship with the bank. i received the fraud alert immediately. The charges were all reversed. But I believe an employee or owner of JPAY used my credit card information by using one special piece of information: When you set up a recurrent payment, you are asked for your 3 digit security code on the back of your credit card. This is how they got all the information they needed.
So just as the holidays are approaching, many prisoners will get nothing because of this dishonest employee and/or lax company. Very sad indeed.
I tried making a payment over the application three times. They took $54.75 out of my bank account yet they told me no transaction had gone through. So the next day I put another $54.75 on the account and called again and again they said the first 3 transactions never went through and I needed to contact my financial institution to receive a refund. Now after a week one of the three transactions they said never went through has gone through and they suspend it my account for my loved one to receive money in her Correctional Facility so now I have to send a payment via check or money order which could take 7 business days for them to process which leaves her without any extra food or supplies for about 3 weeks because of
their negligence. Their customer service Representatives are so unprofessional and untrained it is unbelievable. Why wouldn't I be able to pay that money with a credit card or debit card over the phone, why would I need to send a check or money order to them Kama so they can say they never got it and then keep her account restricted for even longer. JPay seems like a fraudulent business that only gets by because there are no other ways to send money to correctional facilities. Train your employees and then maybe you wouldn't have so many complaints against your company that is very very very poorly run. I hope sometime soon a competitor comes around and puts you out of business for good.
Put $120 into Media Account via Jpay rep on phone.
Find out days later money was put into wrong account requested.
Contact Jpay and they tell me I had notify them in 24 hours and that they can't transfer or credit me!!!
I escalate and they will NoT Escalate me to someone that will solve the problem they made. They will call me!! I'm told I should hear from them in a day, 2 or 3 but they couldn't say.
Do Not Do Business With This Company.............................. No Stars out of 5 Beware
I set up an account to send my husband money to order food and clothes and I ended up calling jpay because the money wasn't received to see what the hold up is. They said they need me to send them a copy of my drivers license and bank card for further verification I explained that that is too much information. I spoke to a supervisor name Steve I'd #25331. He said the bank can cncel the pending transaction. After contacting the bank they camt. I tried to call jpay back and they hung up on my several times lie 6 to be exact. I went to login online and my account is blocked. I can't speak to anyone and my account is blocked all the while my husband is going without.
DO NOT USE JPAY TO SEND MONEY TO ANY INMATE IN ANY STATE THEY SERVICE. They claim to want to help families but the are looking out for themselves. They all of a sudden charge credit cards as cash advance fees and want to blame the credit card companies and/or bank. That's BS they process the credit card as a cash advance to collect the money quicker than to process the card as an electronic transaction, which takes a few days longer to have the credit card company verify the charge is not fraud. They get your money plus charge you a fee to use their service, and now your stuck with not only a cash advance fee also higher APR % on the transaction. I had been a faithful user since 2012 but this last gimmick is were I am DONE with this company.
I called customer service to speak to them about the cash advance transaction, not only did they blame my credit card company they denied any responsibility. They not only blame someone else they dont even apologize or try to make the wrong a right. All they had to say was your your debit card next time we cant reverse the transaction. My DEBIT CARD, clearly they want your money as soon as the punch in YOUR CREDIT CARD INFORMATION. THIEVES!!!! JPAY users BEWARE OF HIDDEN FEES AND. LIES. THEY DON'T CARE TO HELP OUT INMATE FAMILIES THEY JUST WANT TO MAKE MONEY OFF THE FAMILIES. I don't mind paying a fee for a service, but be reasonable. They say criminals belong in prison well JPAY owners should be in prison for the robbery they do every time someone uses their services.
In the state of Indiana, you are required to send money to an inmate via this service rendered by JPay, which is a total online service. Several months ago, when someone in our family went to send our inmate money, the online service stated that he was blocked and no money could be sent. So, a series of calls was placed in an attempt to get this resolved. After many calls and many varying answers, someone finally directed us to the Financial Care department. We all called this number many times over the course of many days and to no avail...no one ever answered the phone or returned our calls. We finally gave up and sent the money via money gram, which is a major inconvenience, but thankfully it did work. Now, when another relative attempted to just set up an account to send him messages, he is blocked from that, too! More phone calls have been placed and still the barrage of varying answers, some of which make absolutely no sense. There is no one else to talk to; no additional place to go. We have called the prision and they have no idea what the issue is for they have not placed any holds or blocks on the account. This is just rediculous! And it seems there is no way to rectify the situation either. I will be pursuing this as far as I can go and this is just the beginning.
JPay, Inc. Reviews
Don't waste your time
I cannot even sign up with jpay to be able communicate with my friend. i have tried to register with these people but ALL it does is take me in circles. So I have tried calling customer service to have them help me resolve my issue, only to get a ticket number issued and NEVER be contacted again. These people are SO frustrating it's unbelievable. I just want to be able to email my friend but Cannot even seem to be able to carry out this Basic Task. Millions around the country are having the SAME ISSUES and NOTHING is being resolved. I am finding it very hard to Believe that they have been in buisne.ss for 15 years.Any normal company would have folded years ago. But this is The Prison Industry huh? Multi-billion dollar a year industry. So as a result they have much more money coming in with this Fraudulant Service than they have going out. They TAKE from the Families, The Prisoners and maybe some naive people from the General Public who are Gullible enough to contribute to these VULTURES. If you're reading this review, Please just use the Postal Service. These creeps are as crooked as a 16 year old German Shephards hind legs...........................THERE!!!
On March 23, 2018 I sent my boyfriend (located at Washington Correction Center in Shelton, WA) $50 through Jpay to get him by until my next payday. The following day he called to tell me thank you and then informed me that the facility he is at kept all but $7. He also then informed me that in order for him to be able to get all funds that I cannot send more than $10 at a time and to wait until Sunday when they are allowed to order their commissary. No where on the Jpay sight does it inform us about any kind of money being with held. I was charged $7.95 processing fee so to keep all but $7 of the $50 i sent seems unfair and definetly EXCESSIVE.
Why is it ok for criminals to continue criminal activity behind bars? How is this even ok and authorized coming from jail?
My husband IDOC 106243 ugraded his software as required now cannot sync of use the setting menu on his jp5 ive had to buy 3 because this happend in 2015 again after a software update. Century Link said put him on the list to have it completely wiped by a laptop and reset because kiosk doesn't complete the process. He also said there are atleast 40 others in ISCC in Idaho with the exact same issue. I called tonight to speak with someome and after explaining the issue the employee put my call into a que that said they cant answer the phone and call back tomorrow he never even warned me just dropped the call like a poor sad excuse for a customer service agent.
Infact 8 out of 10 are rude and after me paying so much for your services since the first day you started here in Idaho i feel ripped off i havent gotten so much as 1 free anything and never ever gotten any emails for anything. I heard the other day about an atty in Waahington State has been talking of a class action lawsuit against Jpay and with all the poor quality issues everyone here alone has had if my husband Jose B. Perez 106243 doesnt get the assistance he needs to fix his player I personally will rally with the State to dismiss your services and company from evert prison in Idaho. Please contact me at as he has been told to just buy another device and has been waiting for corospondance a month now.
My name is Virginia Kay Heard I'm widowed marriage last name being Brower. I live in the state of Indiana my son Charles Vincent Brower is incarnated at Pendleton Correctional Facility here in Indiana on 6/28/2017 I sent 158.95 to the music media useing Jpay services so that Charlie would be able to purchase a JP5 player in which he could use to listen to music, play videos,read and write emails etc. What I did not know was that the Pendleton facility did not have the JP5 available. Upon calling Coustomers Service to ask what could be done I was told that I could not get a refund unless it was operator error! I emailed the corprate office and they never returned an email. Now my 158.95 is sitting in Jpay personal "piggie back" and according to them there is nothing they can do to help me.
First JPay charges astromical prices for the services that they do offer, like visiting with your inmate via video conference for 30 minutes of less is $30. During my visit I couldn't hear a word that my son was saying. There was no sound on his side. I reported to JPay, who said that they would have the humans get back to me regarding the incident and I never heard from them anymore. They have various forms of payments listed as options on their site. I just tried to buy some stamps, which are necessary to send an email to your loved one, and it has blocked two of my debit cards, both with adequate funds to cover the cost of my purchase. When I call customer service, they don't know what to do, but my bank was able to tell me that the merchant simply isn't accepting the payment method: Visa, Master, PayPal, Wells Fargo. I've sent them an email, but I'm not very hopeful about that considering how they handled (or didn't handle) the last incident! So how am I supposed to stay in contact with my child!!!!
I have forwarded all my many many complains to JPay compliance. I was charged for a video visit that never happened! JPAY said I would get a confirmation that I never got yet my credit card was charged immediately. I have been fighting this company since 12/24/16 Everytime I call or email I have to start from the beginning and I'm treated with enormous disrespect. Everytime I speak with one of their representatives I'm given a different excuse.,I have been told that I've already received my refund. That My refund is on its way. I've been told that I'm a liar and I've received my visit! I' Ive been told all I can have is another video visit! Does that make sense since where My loved one is at they are no longer offered? So why what good would that do me? My god! Rip off report . I told them I would give them another try to do the right thing. But all I get is laughed at and lied to! I'd also like to mention the refund amount is $12.
95 And previous to this I've spent hundreds and hundreds of dollars with this company very the past 2 years and they couldn't care less! I've been fighting this since 12/28/16 YOU charged my card on 12/24/16 without confirmation! I also get tired of going over and over this like you have never heard my story before! I will go public. I have also taken screen shots of non confirmation. Unavailable facility video and my video page showing Unavailable! I'm tired of playing this I know nothing game with you guys! Poor business and an awful way to treat a customer over 12 dollars.
Warning to people trying to help prison inmates through the JPAY INC out of Miami Florida. Within 20 days of setting up a recurrent payment to a truly sad, old prisoner, my credit card information was used fraudulently 3 times in one day. They first used it at a local plant store for a small purchase under $10, next was a charge for $250 at Charming Charlies retail store and then again, the same day for $454 at Charming Charlies again.
This credit card is rarely used and I have a good relationship with the bank. i received the fraud alert immediately. The charges were all reversed. But I believe an employee or owner of JPAY used my credit card information by using one special piece of information: When you set up a recurrent payment, you are asked for your 3 digit security code on the back of your credit card. This is how they got all the information they needed.
So just as the holidays are approaching, many prisoners will get nothing because of this dishonest employee and/or lax company. Very sad indeed.
I tried making a payment over the application three times. They took $54.75 out of my bank account yet they told me no transaction had gone through. So the next day I put another $54.75 on the account and called again and again they said the first 3 transactions never went through and I needed to contact my financial institution to receive a refund. Now after a week one of the three transactions they said never went through has gone through and they suspend it my account for my loved one to receive money in her Correctional Facility so now I have to send a payment via check or money order which could take 7 business days for them to process which leaves her without any extra food or supplies for about 3 weeks because of
their negligence. Their customer service Representatives are so unprofessional and untrained it is unbelievable. Why wouldn't I be able to pay that money with a credit card or debit card over the phone, why would I need to send a check or money order to them Kama so they can say they never got it and then keep her account restricted for even longer. JPay seems like a fraudulent business that only gets by because there are no other ways to send money to correctional facilities. Train your employees and then maybe you wouldn't have so many complaints against your company that is very very very poorly run. I hope sometime soon a competitor comes around and puts you out of business for good.
Put $120 into Media Account via Jpay rep on phone.
Find out days later money was put into wrong account requested.
Contact Jpay and they tell me I had notify them in 24 hours and that they can't transfer or credit me!!!
I escalate and they will NoT Escalate me to someone that will solve the problem they made. They will call me!! I'm told I should hear from them in a day, 2 or 3 but they couldn't say.
Do Not Do Business With This Company.............................. No Stars out of 5 Beware
jpay finamcial care departmemt i can see why i can't get help 1 star rating
I can't belive I have comtact you for 3 months you have not got back to you are unbeliveof with 1 star out of 5 I comtacting BBB
I set up an account to send my husband money to order food and clothes and I ended up calling jpay because the money wasn't received to see what the hold up is. They said they need me to send them a copy of my drivers license and bank card for further verification I explained that that is too much information. I spoke to a supervisor name Steve I'd #25331. He said the bank can cncel the pending transaction. After contacting the bank they camt. I tried to call jpay back and they hung up on my several times lie 6 to be exact. I went to login online and my account is blocked. I can't speak to anyone and my account is blocked all the while my husband is going without.
DO NOT USE JPAY TO SEND MONEY TO ANY INMATE IN ANY STATE THEY SERVICE. They claim to want to help families but the are looking out for themselves. They all of a sudden charge credit cards as cash advance fees and want to blame the credit card companies and/or bank. That's BS they process the credit card as a cash advance to collect the money quicker than to process the card as an electronic transaction, which takes a few days longer to have the credit card company verify the charge is not fraud. They get your money plus charge you a fee to use their service, and now your stuck with not only a cash advance fee also higher APR % on the transaction. I had been a faithful user since 2012 but this last gimmick is were I am DONE with this company.
I called customer service to speak to them about the cash advance transaction, not only did they blame my credit card company they denied any responsibility. They not only blame someone else they dont even apologize or try to make the wrong a right. All they had to say was your your debit card next time we cant reverse the transaction. My DEBIT CARD, clearly they want your money as soon as the punch in YOUR CREDIT CARD INFORMATION. THIEVES!!!! JPAY users BEWARE OF HIDDEN FEES AND. LIES. THEY DON'T CARE TO HELP OUT INMATE FAMILIES THEY JUST WANT TO MAKE MONEY OFF THE FAMILIES. I don't mind paying a fee for a service, but be reasonable. They say criminals belong in prison well JPAY owners should be in prison for the robbery they do every time someone uses their services.
In the state of Indiana, you are required to send money to an inmate via this service rendered by JPay, which is a total online service. Several months ago, when someone in our family went to send our inmate money, the online service stated that he was blocked and no money could be sent. So, a series of calls was placed in an attempt to get this resolved. After many calls and many varying answers, someone finally directed us to the Financial Care department. We all called this number many times over the course of many days and to no avail...no one ever answered the phone or returned our calls. We finally gave up and sent the money via money gram, which is a major inconvenience, but thankfully it did work. Now, when another relative attempted to just set up an account to send him messages, he is blocked from that, too! More phone calls have been placed and still the barrage of varying answers, some of which make absolutely no sense. There is no one else to talk to; no additional place to go. We have called the prision and they have no idea what the issue is for they have not placed any holds or blocks on the account. This is just rediculous! And it seems there is no way to rectify the situation either. I will be pursuing this as far as I can go and this is just the beginning.