I was a paying customer for a year. In fact, I paid for a year of service in advance. They came out the first time, and everything was great. I signed up for their quarterly service, and was told that they come out every quarter, and whenever I need them, no matter how many times they need to come out. They repeatedly explained that anytime we have a bug or mice problem, we should call.
Whenever I would have an issue, I would call the office, as I was told in the beginning, and the customer service was very nice, and always say "we'll send someone out to help." Beyond the quarterly service, they came out probably 4 times this past year. Once was because we found a bunch of wasps entering an area of the house. Some of those times was because the technician was not prepared. I had called because we were having a fly issue, and when he came, he said he didn't have any fly traps, and would have to come back another time with one if we continued seeing flys.
Another time they came out again because we continued having fly's and were unsure if they were drain fly's or fruit fly's, and were doing what we could to rid our house of them. They said they would have the technician take a sample to their entomologist. He came, but didn't feel he needed to do that, so instead, insisted they were fruit fly's; despite the fact that we had no fruit for months, no sign of a fly infestation, etc. By that time, he gave us a little trap, and after awhile, we saw no more flys. Then, fast forward to winter, and despite having traps, we found mouse droppings in our house; so, of course we called them. They came out, replaced the traps, and left. We continued seeing mice. Another technician doing a free inspection from a competing company said they were not using the right kind of traps; I won't get into that, because I honestly don't know, as he was likely simply trying to get my business.
The fact is, they came out for the quarterly service, and 4 additional times, and seemed to have felt that was above and beyond what they should do. My point is, if there is a limit, they should tell the customer. In fact, the competing company that came out said that they come out 3 times per year instead of 4, and will come out an additional 2 times if needed. So, they have a clear policy limit to the amount of times they come out. Why does JP Pest Control not have a clearly stated policy limit, when they in fact have a limit?
The last service I received was towards the end of April, despite the fact that I had over 2 months left on my contract (that was paid far in advance). The technician that came to do the service would not search for fleas (though we called in advance), nor would he spray on the inside perimeter (we had been seeing spiders often). He stated that he didn't see any (as if spiders would be hanging out 24/7 in plain site), and that if I had a problem, I would need to call the office when I see them.
So, the next morning, with 2 1/2 months to go, they tell me that they will not renew my contract because basically, they came out more than the quarterly service allotted. They didn't state that specifically, and made an attempt at saying it nicely, alluding to the fact that they didn't feel they could "service my needs," however, I protested, because I did in fact want to keep the service, because I was happy overall, and did not want to find a replacement company. I also spoke with them on the same day, mentioning the fact that despite it being my last service, the technician refused to spray inside my house. Their response was basically to say that he did, and there was no reason to come out and spray again. I was there, he refused to inspect for fleas (even though they told my wife the same week all of these tips to prepare for treatment, and that he would inspect the house for fleas).
It seems that if you do have them come out when there is an issue, and they feel they have come out too much, than they cancel the contract. If they had said in the beginning that they have a quarterly service, and will come out an extra 1 or 2 times, I would have understood that. It's their policy to state they come out anytime I need them; our service should not have been canceled because they decided it was too much for them to honor their own policy.
Update: After all of this, they refunded my last quartly service, and I thought that was the end of it. Weeks later, I then receive a bill for over $110, and had to sit on hold for several minutes waiting for a customer service agent; only to be told that they would have someone contact me. So now, after all of these other issues, I have to dispute a bill.
JP Pest Services Ant Control Reviews
I was a paying customer for a year. In fact, I paid for a year of service in advance. They came out the first time, and everything was great. I signed up for their quarterly service, and was told that they come out every quarter, and whenever I need them, no matter how many times they need to come out. They repeatedly explained that anytime we have a bug or mice problem, we should call.
Whenever I would have an issue, I would call the office, as I was told in the beginning, and the customer service was very nice, and always say "we'll send someone out to help." Beyond the quarterly service, they came out probably 4 times this past year. Once was because we found a bunch of wasps entering an area of the house. Some of those times was because the technician was not prepared. I had called because we were having a fly issue, and when he came, he said he didn't have any fly traps, and would have to come back another time with one if we continued seeing flys.
Another time they came out again because we continued having fly's and were unsure if they were drain fly's or fruit fly's, and were doing what we could to rid our house of them. They said they would have the technician take a sample to their entomologist. He came, but didn't feel he needed to do that, so instead, insisted they were fruit fly's; despite the fact that we had no fruit for months, no sign of a fly infestation, etc. By that time, he gave us a little trap, and after awhile, we saw no more flys. Then, fast forward to winter, and despite having traps, we found mouse droppings in our house; so, of course we called them. They came out, replaced the traps, and left. We continued seeing mice. Another technician doing a free inspection from a competing company said they were not using the right kind of traps; I won't get into that, because I honestly don't know, as he was likely simply trying to get my business.
The fact is, they came out for the quarterly service, and 4 additional times, and seemed to have felt that was above and beyond what they should do. My point is, if there is a limit, they should tell the customer. In fact, the competing company that came out said that they come out 3 times per year instead of 4, and will come out an additional 2 times if needed. So, they have a clear policy limit to the amount of times they come out. Why does JP Pest Control not have a clearly stated policy limit, when they in fact have a limit?
The last service I received was towards the end of April, despite the fact that I had over 2 months left on my contract (that was paid far in advance). The technician that came to do the service would not search for fleas (though we called in advance), nor would he spray on the inside perimeter (we had been seeing spiders often). He stated that he didn't see any (as if spiders would be hanging out 24/7 in plain site), and that if I had a problem, I would need to call the office when I see them.
So, the next morning, with 2 1/2 months to go, they tell me that they will not renew my contract because basically, they came out more than the quarterly service allotted. They didn't state that specifically, and made an attempt at saying it nicely, alluding to the fact that they didn't feel they could "service my needs," however, I protested, because I did in fact want to keep the service, because I was happy overall, and did not want to find a replacement company. I also spoke with them on the same day, mentioning the fact that despite it being my last service, the technician refused to spray inside my house. Their response was basically to say that he did, and there was no reason to come out and spray again. I was there, he refused to inspect for fleas (even though they told my wife the same week all of these tips to prepare for treatment, and that he would inspect the house for fleas).
It seems that if you do have them come out when there is an issue, and they feel they have come out too much, than they cancel the contract. If they had said in the beginning that they have a quarterly service, and will come out an extra 1 or 2 times, I would have understood that. It's their policy to state they come out anytime I need them; our service should not have been canceled because they decided it was too much for them to honor their own policy.
Update: After all of this, they refunded my last quartly service, and I thought that was the end of it. Weeks later, I then receive a bill for over $110, and had to sit on hold for several minutes waiting for a customer service agent; only to be told that they would have someone contact me. So now, after all of these other issues, I have to dispute a bill.