I purchased some inflatable water products for the kids online through Joy Jump - Joy Jump Creations - Mr Christopher Vandersay, thinking they were an Australian based company, and was quoted an amount $1305.00. I paid half on 29/11/16 - $808.28 to accept and proceed with quotation, and balance of $530.00 paid 9/12/16 once completed, I also asked about postage and handling before I said to proceed.
Their suppliers are in China (and I believe he might be too), but when it was shipped to Australia, I then somehow became the importer and had to pay all these additional fees that I certainly wasnt informed or aware of. Thats why I order through an Australia business in the first place. They then needed to supply all the shipping details and packing list and declarations, which I had to ask them for so that customs could release the items and not incur further storage charges, and swas changed any addtional $272.82 to Navia Logistics for import fees and port charges and then once collected a further $324.50 for custom clearance fees, so a total of $597.32 extra which I was not informed of or quoted as price was $1305, which included $270.00 shipping fees to Melbourne of postage and handling.
I tried to settle the matter through the company directly by many emails with no results, so therefore contacted NSW Fair Trading to try and resolve this dispute. I was requesting reimbursement for undisclosed fees and charges. I have also received the incorrect item, than what i initially ordered and saw on their website, they even sent me a picture of the original one i ordered saying its ready to be shipped and asking for balance of payment. He assured me he would rectify and replace at no extra fees or charges, but to date I hae still not received, and he has declined to resolve this matter, so therefore I need to go through NCAT to pursue further proceedings.
I then decided since it has taken over 5 months of continuous emails and his offer of keeping the incorrect product and would refund $200, that we woulde blow up the trampoline, and after only about 1 minute of use, we could hear air leaking and therefore found it be be faulty/defective, it was leaking at the seam where the stitching is. I sent him video evidence of the leak.
I went through the NSW Civil & Administrative Tribunal, and provided then with all communication made via email (thank god), which was a total of 89 pages and USB evidence when then awarded me :-
On 11-Apr-2017 the following order was made:
1. The Tribunal is satisfied that service of notice of the hearing has been duly served on the respondent and the Tribunal considers justice require the matter be dealt with in the absence of the party.
2. CHRISTOPHER VANDERSAY c/- Joy Jumo 6B Sara Jane Close KANWAL NSW 2259 Australia is to pay KERRYN EDDY 3770 Australia the sum of $12347.32 on or before 02-May-201.
Reason:
$1347.32 Refund of money paid for trampoline that was not of acceptalbe quality and not fit for purpose ($750.00); compensation for breach of contract (additional charges paid by consumer that were not disclosed by supplier and not payable by the consumer in accordance with the contract) ($597.32)
His response was "Please note there is no refund available and it is our company policy - You used it and a minor leak accour as I already said you can sue the repair kit for minor leaks that may occur"
The kids only used it for about a minute fore they could hear the sound of air leaking, which is coming from the underside where the stitching is. The trampoline is made for bouncing and thats all they did, it wasnt miss used, only doing what is is supposed to be designed for.
The trampoline is only brand new and therefore shouldnt neede to be repair after only a minute of jumping, I would expect atleast after 12 months of heavy usage.
His response was "As you didnt pay any money to Australia it is not any liability from Australia it all were processed in China. Any debt collector or any any one comes it will be handled accordingly", so lucky for me I paid through ZPaypal (thank god), whatever you do, do not pay them directly into their ban account or wire transfer as that is what they requestede.
I have now lodged a dispute through Paypal and this matter is still ongoing - I will inform you further once if know more!!!
Joy Jump Reviews
I purchased some inflatable water products for the kids online through Joy Jump - Joy Jump Creations - Mr Christopher Vandersay, thinking they were an Australian based company, and was quoted an amount $1305.00. I paid half on 29/11/16 - $808.28 to accept and proceed with quotation, and balance of $530.00 paid 9/12/16 once completed, I also asked about postage and handling before I said to proceed.
Their suppliers are in China (and I believe he might be too), but when it was shipped to Australia, I then somehow became the importer and had to pay all these additional fees that I certainly wasnt informed or aware of. Thats why I order through an Australia business in the first place. They then needed to supply all the shipping details and packing list and declarations, which I had to ask them for so that customs could release the items and not incur further storage charges, and swas changed any addtional $272.82 to Navia Logistics for import fees and port charges and then once collected a further $324.50 for custom clearance fees, so a total of $597.32 extra which I was not informed of or quoted as price was $1305, which included $270.00 shipping fees to Melbourne of postage and handling.
I tried to settle the matter through the company directly by many emails with no results, so therefore contacted NSW Fair Trading to try and resolve this dispute. I was requesting reimbursement for undisclosed fees and charges. I have also received the incorrect item, than what i initially ordered and saw on their website, they even sent me a picture of the original one i ordered saying its ready to be shipped and asking for balance of payment. He assured me he would rectify and replace at no extra fees or charges, but to date I hae still not received, and he has declined to resolve this matter, so therefore I need to go through NCAT to pursue further proceedings.
I then decided since it has taken over 5 months of continuous emails and his offer of keeping the incorrect product and would refund $200, that we woulde blow up the trampoline, and after only about 1 minute of use, we could hear air leaking and therefore found it be be faulty/defective, it was leaking at the seam where the stitching is. I sent him video evidence of the leak.
I went through the NSW Civil & Administrative Tribunal, and provided then with all communication made via email (thank god), which was a total of 89 pages and USB evidence when then awarded me :-
On 11-Apr-2017 the following order was made:
1. The Tribunal is satisfied that service of notice of the hearing has been duly served on the respondent and the Tribunal considers justice require the matter be dealt with in the absence of the party.
2. CHRISTOPHER VANDERSAY c/- Joy Jumo 6B Sara Jane Close KANWAL NSW 2259 Australia is to pay KERRYN EDDY 3770 Australia the sum of $12347.32 on or before 02-May-201.
Reason:
$1347.32 Refund of money paid for trampoline that was not of acceptalbe quality and not fit for purpose ($750.00); compensation for breach of contract (additional charges paid by consumer that were not disclosed by supplier and not payable by the consumer in accordance with the contract) ($597.32)
His response was "Please note there is no refund available and it is our company policy - You used it and a minor leak accour as I already said you can sue the repair kit for minor leaks that may occur"
The kids only used it for about a minute fore they could hear the sound of air leaking, which is coming from the underside where the stitching is. The trampoline is made for bouncing and thats all they did, it wasnt miss used, only doing what is is supposed to be designed for.
The trampoline is only brand new and therefore shouldnt neede to be repair after only a minute of jumping, I would expect atleast after 12 months of heavy usage.
His response was "As you didnt pay any money to Australia it is not any liability from Australia it all were processed in China. Any debt collector or any any one comes it will be handled accordingly", so lucky for me I paid through ZPaypal (thank god), whatever you do, do not pay them directly into their ban account or wire transfer as that is what they requestede.
I have now lodged a dispute through Paypal and this matter is still ongoing - I will inform you further once if know more!!!
Whatever yu do, dont use them - very doggy!