On Feb. 24, 2018, a rainy Saturday, I locked myself out of my car and called the first towing company that came up on the Google search. (Since that time, I've been advised to go to the third or fourth company in any such search as the first one is always the highest fee.) Jonny's Towing came to Fox Valley Mall in a timely fashion. That was the only thing that went well. They arrived with a very fancy, very well lit truck that was missing the equipment they needed to get into my car. So, the driver improvised by using a tool (I think it was a wrench) to pry open a small space above my door and used the antenna of their vehicle to thread into the door and push the lock button. It took less than 3 minutes once they had their antenna off their truck. It was at that point that they told me the charge was $195. I told the driver that it was a ridiculous amount to unlock a door, that it was highway robbery. He said that is our standard fee and suggested I turn it in to my insurance company, he said they should cover it. (I called my agent, he said no such coverage exists, not only on my policy but on any policy.) I noticed the next day that my door was slightly bent. I called Jonny's Towing to complain. After multiple unreturned messages over a week's time, I finally spoke to Wendy who said I could bring my vehicle to them and they would fix it. They are not a body shop. I did not trust them at this point to look at my vehicle. I said I just wanted the $195 back because they arrived to perform a service for which the driver admitted he did not have the proper tool and they damaged my vehicle in the process. She said they would not, under any circumstance, refund my money because they had provided a service to me. When I protested, that yes, you provided a service, but you DAMAGED my vehicle and the only recourse you are offering is to bring my car to you...a towing company...to do body work...no thanks. Do not use this company. They are not motivated to conduct business in a scrupulous fashion. I am contacting the Better Business Bureau, and I suggest all those who are unhappy do the same. bbb.org. They have an F rating on the Better Business Bureau website. Please contribute your reviews and lets put these shysters out of business.
If you need an example of unethical business, here it is. They advertise $65. Once they had my car on the truck and a credit card number, they changed their tune and told me the bill would be $205.
If you have another choice for towing your vehical. ANY OTHER choice. Take it.
My car broke down in the intersection of bell school rd and walton st and i seen on the internet that they were "65$" for a tow and a 20 minute wait. i waited an hour to get towed home. i was then billed for $240.00 in total $190 for the tow and $45 for driving 9 miles home. the 65$ was advertised on their website. i had no cash on me so i had to use my debit card to pay the $240 bill in full
My sons car broke down and needed it towed to the shop. The last shop he took the vehicle to replaced a clutch that was still under warranty, so we wanted it brought there Jonny's towing advertised $69.00 towing but cost me $304.00 to have it towed approx 15 minutes away. The mechanic was expecting the vehicle and when he looked at it the following morning, he said the tow truck that towed the vehicle had broken the tire rod and would cost almost $500 to repair! Azteca auto repair called Jonny's and was told them of the problem.I also spoke with them and we were told they were not going to pay for the damages! Now my sons car is still there waiting to see how we can legally fix this issue!
Jonny's Towing & Recovery, Inc. Reviews
On Feb. 24, 2018, a rainy Saturday, I locked myself out of my car and called the first towing company that came up on the Google search. (Since that time, I've been advised to go to the third or fourth company in any such search as the first one is always the highest fee.) Jonny's Towing came to Fox Valley Mall in a timely fashion. That was the only thing that went well. They arrived with a very fancy, very well lit truck that was missing the equipment they needed to get into my car. So, the driver improvised by using a tool (I think it was a wrench) to pry open a small space above my door and used the antenna of their vehicle to thread into the door and push the lock button. It took less than 3 minutes once they had their antenna off their truck. It was at that point that they told me the charge was $195. I told the driver that it was a ridiculous amount to unlock a door, that it was highway robbery. He said that is our standard fee and suggested I turn it in to my insurance company, he said they should cover it. (I called my agent, he said no such coverage exists, not only on my policy but on any policy.) I noticed the next day that my door was slightly bent. I called Jonny's Towing to complain. After multiple unreturned messages over a week's time, I finally spoke to Wendy who said I could bring my vehicle to them and they would fix it. They are not a body shop. I did not trust them at this point to look at my vehicle. I said I just wanted the $195 back because they arrived to perform a service for which the driver admitted he did not have the proper tool and they damaged my vehicle in the process. She said they would not, under any circumstance, refund my money because they had provided a service to me. When I protested, that yes, you provided a service, but you DAMAGED my vehicle and the only recourse you are offering is to bring my car to you...a towing company...to do body work...no thanks. Do not use this company. They are not motivated to conduct business in a scrupulous fashion. I am contacting the Better Business Bureau, and I suggest all those who are unhappy do the same. bbb.org. They have an F rating on the Better Business Bureau website. Please contribute your reviews and lets put these shysters out of business.
If you need an example of unethical business, here it is. They advertise $65. Once they had my car on the truck and a credit card number, they changed their tune and told me the bill would be $205.
If you have another choice for towing your vehical. ANY OTHER choice. Take it.
My car broke down in the intersection of bell school rd and walton st and i seen on the internet that they were "65$" for a tow and a 20 minute wait. i waited an hour to get towed home. i was then billed for $240.00 in total $190 for the tow and $45 for driving 9 miles home. the 65$ was advertised on their website. i had no cash on me so i had to use my debit card to pay the $240 bill in full
My sons car broke down and needed it towed to the shop. The last shop he took the vehicle to replaced a clutch that was still under warranty, so we wanted it brought there Jonny's towing advertised $69.00 towing but cost me $304.00 to have it towed approx 15 minutes away. The mechanic was expecting the vehicle and when he looked at it the following morning, he said the tow truck that towed the vehicle had broken the tire rod and would cost almost $500 to repair! Azteca auto repair called Jonny's and was told them of the problem.I also spoke with them and we were told they were not going to pay for the damages! Now my sons car is still there waiting to see how we can legally fix this issue!