After having the prescription filled and going to a (3rd party) optician to pick up the glasses, I was unable to see. The optician commented that the axis had been drastically changed from a prior prescription. Upon returning to the FrantzEyeCare clinic for a re-examination that same day for a correct Rx, a drastically new, different prescription was provided by the same physician, Dr Nyguen.
The optician said in order to remake the glasses, a 75% reduced fee, ie $150.00 has to be paid additionally. The optician, Itopian, did nothing wrong and complied with and filled the first Rx provided by FrantEyeCare. Frantz Eye Care 1- Dawn, operations, and 2- optical (Tracy, Rx Dispensary) department managers, representing and responding on behalf of FrantzEyeCare, have refused to accept any responsibility for the 1st misdiagnosis and accurate fulfillment of the first prescription provided. Frantz Eye Care has only offered to refund their re-fraction fee, but accept no liability for their error and the resulting additional cost to obtain the correct(ed) Rx
Jonathan M Frantz MD FACS Reviews
After having the prescription filled and going to a (3rd party) optician to pick up the glasses, I was unable to see. The optician commented that the axis had been drastically changed from a prior prescription. Upon returning to the FrantzEyeCare clinic for a re-examination that same day for a correct Rx, a drastically new, different prescription was provided by the same physician, Dr Nyguen.
The optician said in order to remake the glasses, a 75% reduced fee, ie $150.00 has to be paid additionally. The optician, Itopian, did nothing wrong and complied with and filled the first Rx provided by FrantEyeCare. Frantz Eye Care 1- Dawn, operations, and 2- optical (Tracy, Rx Dispensary) department managers, representing and responding on behalf of FrantzEyeCare, have refused to accept any responsibility for the 1st misdiagnosis and accurate fulfillment of the first prescription provided. Frantz Eye Care has only offered to refund their re-fraction fee, but accept no liability for their error and the resulting additional cost to obtain the correct(ed) Rx