Brought in a general pump ts2021from a landa 5-3500 pgcw washer to be rebuilt. I had just purchased this machine it was preowned and working fine but i wanted to be proactive and have it gone thru as i had taken down the skid so that i could clean and repaint it. John henry is a local establishment so i wanted to throw some work there way and keep the money local my mistake. (there are 4 different rebuild kits for this pump each one is more advanced) they wanted me to purchase the least expensive one and charge 1 hr labor to install it but i said i do not know what is worn on this pump so lets take it down inspect all the parts and then call me with your recommendations on what to change since u are the experts. Seemed fair on my part.
I then proceeded to pay for the 1hr labor and they took the pump. The next day i get a call that they have busted it down done the inspection and i needed parts totaling 213.00 dollars. I said that will make it perform correctly so lets do it. About 4 hours later i call them up and the mechanic procedes to tell me that my casing that he had just inspected and took apart earlier was a piece of junk and that i had two cross threaded bolts and that they had broken one of them off trying to torque it to 10 ft lbs. Know i am a dummy but i do not think that you can break a 5/16 bolt trying to torque it to 10 ft lbs.they said theat this did not happen til they tried to put the final assembly of the pump. I said well since you broke it then take out all of the new parts and reassemble the pump back how it was leaving out the 2 bad bolts.
I then proceed to go to there location to get my pump that they broke and low and behold they hand me a box with an unassembled pump and all parts just laying in the box. I ask how much would it be to buy a new pump they proceed to tell me 750 dollars but less for some people i say so what can u sell to me for and that i can buy it online for 450 including shipping. Well you get 750. I say i realize you need to make money i would pay 500 you did break my pump. You would think that they would try to help out a little. No they are horrible. So then i say will u at least refund the labor as you gave me a box of parts back they gave me back half. They are the worsyt and i would not buy anything from them all they have is extremely overpriced even the chemicals can be found for half what they charge. I would never go here as they are incompetant. I found my pump online for 390 including shipping. Do not do buisiness with these idiots save yourself time and do your homework.
John Henry Enterprises Inc Reviews
Brought in a general pump ts2021from a landa 5-3500 pgcw washer to be rebuilt. I had just purchased this machine it was preowned and working fine but i wanted to be proactive and have it gone thru as i had taken down the skid so that i could clean and repaint it. John henry is a local establishment so i wanted to throw some work there way and keep the money local my mistake. (there are 4 different rebuild kits for this pump each one is more advanced) they wanted me to purchase the least expensive one and charge 1 hr labor to install it but i said i do not know what is worn on this pump so lets take it down inspect all the parts and then call me with your recommendations on what to change since u are the experts. Seemed fair on my part.
I then proceeded to pay for the 1hr labor and they took the pump. The next day i get a call that they have busted it down done the inspection and i needed parts totaling 213.00 dollars. I said that will make it perform correctly so lets do it. About 4 hours later i call them up and the mechanic procedes to tell me that my casing that he had just inspected and took apart earlier was a piece of junk and that i had two cross threaded bolts and that they had broken one of them off trying to torque it to 10 ft lbs. Know i am a dummy but i do not think that you can break a 5/16 bolt trying to torque it to 10 ft lbs.they said theat this did not happen til they tried to put the final assembly of the pump. I said well since you broke it then take out all of the new parts and reassemble the pump back how it was leaving out the 2 bad bolts.
I then proceed to go to there location to get my pump that they broke and low and behold they hand me a box with an unassembled pump and all parts just laying in the box. I ask how much would it be to buy a new pump they proceed to tell me 750 dollars but less for some people i say so what can u sell to me for and that i can buy it online for 450 including shipping. Well you get 750. I say i realize you need to make money i would pay 500 you did break my pump. You would think that they would try to help out a little. No they are horrible. So then i say will u at least refund the labor as you gave me a box of parts back they gave me back half. They are the worsyt and i would not buy anything from them all they have is extremely overpriced even the chemicals can be found for half what they charge. I would never go here as they are incompetant. I found my pump online for 390 including shipping. Do not do buisiness with these idiots save yourself time and do your homework.