THIS OUTFIT IS A SCAM! DO NOT SPEND YOUR MONEY HERE! My request has been rather simple, either deliver the goods I ordered or issue me a full refund. I placed my order back in mid-June. I was told it would be a 5-week wait for delivery. I waited for 5 weeks. Then when I wrote to get a status update, I was told I'd have to wait another 2 1/2 weeks. I waited that 2.5 weeks. It’s now well past any estimated delivery deadline and I still have nothing to show for my $120 purchase.
There’s no number to call and customer service stopped responding to emails altogether. My only recourse now is reporting them to the Better Business Bureau and local chamber of commerce. I repeat, this outfit is a scam. Shop elsewhere, you’ll be glad you steered clear of these thieves.
In May of 2016 I ordered 27yds of royal stewart ribbon from JKM. A group I am in was participating in a Scottish celebration in August of 2016. Initially I was told the ribbon would be available in late May, in June I was told the ribbon was still in Europe and would be available in late July. Our credit card company was charged in May. In June I asked for the ribbon or a refund. In September I sent another email and was told it would not be available until late September and I asked the order be cancelled and a refund creditied to the credit card. In November I contacted them again and was told a full store credit was on file which could be applied to a new order. My response was "Since when does a company refuse to offer a refund. A credit does me no good, because your service has been so poor that I will not order from you again.
And how long does a back order last, forever? I have waited from late April/early Mayt until mid September for the ribbon. Each time I inquired about it, I was told it was still in Europe and still on back order. You seem to have a pretty good scam going. So I appear to have no other recourse except to say send the cussed ribbon if it ever shows up on this continent." The response to this email was that they wanted me to be happy and although their company policy of 19 years was to give a credit, they would make an exception and issue a refund which would take 21 days to process. It is now mid January and no credit has appeared on the credit card statement. Interestingly they complained about having to cancel the order with their suppliers. I don't think they have any suppliers, I don't think they have any ribbon, backordered in Europe is a convienent excuse. They just take the money and run.
In November of 2014 I placed a ~$140 order with JKM Ribbon - my card was charged immediately - but I received an email that stated I would receive the items in 3-4 weeks. I did not receive the items, and 6 weeks later followed up with an email. I received what I now know to be a standard email exchange - an excuse for a delayed response (holidays, weather etc.), with an “expected” date of 4 weeks in the future. Each time the new “expected” date passed, I had to contact JKM Ribbon and received the same excuse-and-delay emails. After six months of this pattern of behavior I asked about refunds, and JKM Ribbon offered store credit. I replied that after half a year I had not seen anything else I wished to order (particularly since in my experience it does not seem that you will actually get your order from JKM Ribbon).
After further email exchanges where I explained that JKM Ribbon had in essence held my money hostage for over half a year, the company agreed to refund my money. This email exchange was in July of 2015 promising a refund by the end of August. In September I followed up and was again put through the hoops of delayed response and future “expected” dates. At the end September (after again following up) I received an email that stated there would be a credit posted to my card in 21 days. After six weeks with no refund, I followed up with yet another email. This week (end of November) after more than a year has passed, I was offered a “repayment” plan by JKM ribbon - starting in a month (highly unlikely), for three months.
Of course, now digging a little further into JKM Ribbon it appears they have very few satisfied customers - most like me - appear to have their money taken with no product ever shipped and many list the same experience as mine (including being offered a repayment plan that never occurs). I of course, am at fault for trusting this company and should have disputed the charges as soon as this nonsense started. The Better Business Bureau gives JKM Ribbon an “F” - which is bad in the business sense - but quite frankly I cannot see how what they are doing is legal. I doubt that JKM Ribbon has ever actually sold the product I bought and wonder how many other products they have advertised and “sold” are actually sent.
If you feel the slightest inkling to order from JKM Ribbon, read a few more reviews - if you know anyone ordering ribbon (crafting, weddings, small businesses etc.) - please give them a heads-up.
JKM Ribbon & Trims Reviews
THIS OUTFIT IS A SCAM! DO NOT SPEND YOUR MONEY HERE! My request has been rather simple, either deliver the goods I ordered or issue me a full refund. I placed my order back in mid-June. I was told it would be a 5-week wait for delivery. I waited for 5 weeks. Then when I wrote to get a status update, I was told I'd have to wait another 2 1/2 weeks. I waited that 2.5 weeks. It’s now well past any estimated delivery deadline and I still have nothing to show for my $120 purchase.
There’s no number to call and customer service stopped responding to emails altogether. My only recourse now is reporting them to the Better Business Bureau and local chamber of commerce. I repeat, this outfit is a scam. Shop elsewhere, you’ll be glad you steered clear of these thieves.
In May of 2016 I ordered 27yds of royal stewart ribbon from JKM. A group I am in was participating in a Scottish celebration in August of 2016. Initially I was told the ribbon would be available in late May, in June I was told the ribbon was still in Europe and would be available in late July. Our credit card company was charged in May. In June I asked for the ribbon or a refund. In September I sent another email and was told it would not be available until late September and I asked the order be cancelled and a refund creditied to the credit card. In November I contacted them again and was told a full store credit was on file which could be applied to a new order. My response was "Since when does a company refuse to offer a refund. A credit does me no good, because your service has been so poor that I will not order from you again.
And how long does a back order last, forever? I have waited from late April/early Mayt until mid September for the ribbon. Each time I inquired about it, I was told it was still in Europe and still on back order. You seem to have a pretty good scam going. So I appear to have no other recourse except to say send the cussed ribbon if it ever shows up on this continent." The response to this email was that they wanted me to be happy and although their company policy of 19 years was to give a credit, they would make an exception and issue a refund which would take 21 days to process. It is now mid January and no credit has appeared on the credit card statement. Interestingly they complained about having to cancel the order with their suppliers. I don't think they have any suppliers, I don't think they have any ribbon, backordered in Europe is a convienent excuse. They just take the money and run.
In November of 2014 I placed a ~$140 order with JKM Ribbon - my card was charged immediately - but I received an email that stated I would receive the items in 3-4 weeks. I did not receive the items, and 6 weeks later followed up with an email. I received what I now know to be a standard email exchange - an excuse for a delayed response (holidays, weather etc.), with an “expected” date of 4 weeks in the future. Each time the new “expected” date passed, I had to contact JKM Ribbon and received the same excuse-and-delay emails. After six months of this pattern of behavior I asked about refunds, and JKM Ribbon offered store credit. I replied that after half a year I had not seen anything else I wished to order (particularly since in my experience it does not seem that you will actually get your order from JKM Ribbon).
After further email exchanges where I explained that JKM Ribbon had in essence held my money hostage for over half a year, the company agreed to refund my money. This email exchange was in July of 2015 promising a refund by the end of August. In September I followed up and was again put through the hoops of delayed response and future “expected” dates. At the end September (after again following up) I received an email that stated there would be a credit posted to my card in 21 days. After six weeks with no refund, I followed up with yet another email. This week (end of November) after more than a year has passed, I was offered a “repayment” plan by JKM ribbon - starting in a month (highly unlikely), for three months.
Of course, now digging a little further into JKM Ribbon it appears they have very few satisfied customers - most like me - appear to have their money taken with no product ever shipped and many list the same experience as mine (including being offered a repayment plan that never occurs). I of course, am at fault for trusting this company and should have disputed the charges as soon as this nonsense started. The Better Business Bureau gives JKM Ribbon an “F” - which is bad in the business sense - but quite frankly I cannot see how what they are doing is legal. I doubt that JKM Ribbon has ever actually sold the product I bought and wonder how many other products they have advertised and “sold” are actually sent.
If you feel the slightest inkling to order from JKM Ribbon, read a few more reviews - if you know anyone ordering ribbon (crafting, weddings, small businesses etc.) - please give them a heads-up.