I bought a 131 Jims race engine for my 03 Heritage softail Harley Davidson show bike. My builder installed this engine by the book. We began our break in rides. This engine failed before we got to 400 km !!! I called Jims and reported this. we found that a rocker arm was broken.
The customer service people are very rude and not helpful at all. We had to remove the engine and send it all the way back to Jims in California !! It sat there for nearly 6 months as they promised photos of internal damage and began to blame us for this engine needing a TOTAL REBUILD !!! the customer service woman Denise, said I would have to pay full amount to rebuld this engine but they would replace the broken rocker arm ?? they said my builder must not have flushed the oiling system when my old motor blew. MY MOTOR DID NOT BLOW THEIRS DID!! I sold my engine complete and wanted this 131 upgrade. HUGE MISTAKE .
These rude ignorant customer service people charged me $2,500 to rebuild this brand new motor that had less than 400km on it! new postons fly wheel the works !! they did not honer their warranty witch was 1 full year since I bought the engine and had them weld the fly wheel that got me 1 year of NOTHING but a huge head ache. I so badly wanted to take them to court but I needed my engine back and was forced to pay. I also asked for all of my parts back that they say they had to replace.. I got nothing back !! these parts belong to me and they would not send them back. This company has the worst costomer service I have ever delt with.
When I recieved my rebuilt brand new engine back can you believe they included another warranty slip !!??
JIMS machining is the absolute worst place to deal with if you want a good replacement engine for your Harley. Please stay as far away from this engine as you can. as for their warranty its not worth the paper it is written on, they will only blame you or something else other than their own shotty work.
I have emailed them several times to get my old parts back no reply in 2 weeks so far. Now that they don't have my engine to hold over my head any longer I will be advising my lawyer to take action now.
STAY FAR AWAY FROM JIMS RACE ENGINES !! AN ABSOLUTE NIGHTMARE AND RIP OFF !! I have $17,000 canadian dollars tied up in an engine that I probably can never trust.
Jims USA Reviews
I bought a 131 Jims race engine for my 03 Heritage softail Harley Davidson show bike. My builder installed this engine by the book. We began our break in rides. This engine failed before we got to 400 km !!! I called Jims and reported this. we found that a rocker arm was broken.
The customer service people are very rude and not helpful at all. We had to remove the engine and send it all the way back to Jims in California !! It sat there for nearly 6 months as they promised photos of internal damage and began to blame us for this engine needing a TOTAL REBUILD !!! the customer service woman Denise, said I would have to pay full amount to rebuld this engine but they would replace the broken rocker arm ?? they said my builder must not have flushed the oiling system when my old motor blew. MY MOTOR DID NOT BLOW THEIRS DID!! I sold my engine complete and wanted this 131 upgrade. HUGE MISTAKE .
These rude ignorant customer service people charged me $2,500 to rebuild this brand new motor that had less than 400km on it! new postons fly wheel the works !! they did not honer their warranty witch was 1 full year since I bought the engine and had them weld the fly wheel that got me 1 year of NOTHING but a huge head ache. I so badly wanted to take them to court but I needed my engine back and was forced to pay. I also asked for all of my parts back that they say they had to replace.. I got nothing back !! these parts belong to me and they would not send them back. This company has the worst costomer service I have ever delt with.
When I recieved my rebuilt brand new engine back can you believe they included another warranty slip !!??
JIMS machining is the absolute worst place to deal with if you want a good replacement engine for your Harley. Please stay as far away from this engine as you can. as for their warranty its not worth the paper it is written on, they will only blame you or something else other than their own shotty work.
I have emailed them several times to get my old parts back no reply in 2 weeks so far. Now that they don't have my engine to hold over my head any longer I will be advising my lawyer to take action now.
STAY FAR AWAY FROM JIMS RACE ENGINES !! AN ABSOLUTE NIGHTMARE AND RIP OFF !! I have $17,000 canadian dollars tied up in an engine that I probably can never trust.