On 11/25/2016 we bought a pendant and, separately, a chain because the original gold chain that came with said pendant was too light. My wife went back a few hours later to return the chain, which cost $340 by itself. She found a better gold chain (same karat) for the pendent elsewhere for less money. The owner said that we bought a "package" that could not be separated. We said "no, " here is the receipt that has a charge for the pendant and another for the chain. We also stated we would be OK with returning both. Finally, he said he would see what he "could do, " and after looking at a catalog and using a calculator, said he would accept the return of the chain for $180! We replied that his offer was not acceptable and reminded him that the saleslady never said the sale was final nor was there a sign to that effect. He replied that in Kansas no such sign is necessary anyway and that "there is nothing you can do" and turned his back on us! This is the way we were treated after being regular customers of his business for years -- unbelievable!
Jewelry Doctors Reviews
On 11/25/2016 we bought a pendant and, separately, a chain because the original gold chain that came with said pendant was too light. My wife went back a few hours later to return the chain, which cost $340 by itself. She found a better gold chain (same karat) for the pendent elsewhere for less money. The owner said that we bought a "package" that could not be separated. We said "no, " here is the receipt that has a charge for the pendant and another for the chain. We also stated we would be OK with returning both. Finally, he said he would see what he "could do, " and after looking at a catalog and using a calculator, said he would accept the return of the chain for $180! We replied that his offer was not acceptable and reminded him that the saleslady never said the sale was final nor was there a sign to that effect. He replied that in Kansas no such sign is necessary anyway and that "there is nothing you can do" and turned his back on us! This is the way we were treated after being regular customers of his business for years -- unbelievable!