Worst experience with Jewelry Couture (JC) ever! I'm not sure if ppl who have awful experience with JC post but I find it baffling that they are rated so high. Went to them in April to look at rings due to the reviews on Yelp, Greg helped us find a ring that I wanted altered with some sapphires and to pick out a center stone to stay w/in our budget of 5K. The designer was not there and we live in the Bayarea so we left our 8 sapphires 30 pts to be used in the ring. a few weeks later Greg got back to us and told us that the designer/Owner name Sehati said it would be better if we had the ring made for the same amount of money. I only wanted to remove some of the diamonds which I felt were to gaudy and add the sapphires. I’m not sure if it was a lack of communications because we never got to speak to the designer everything was related through Greg.
I felt our business was placed on the back burner because we did not live in the area, it took from April to the end of June which they kept promising the ring was done. When my fiancé went up there because he had some business to do in the area he stopped by with only a day’s announcement and of course the ring was not done. My fiancé sent me a video with a customer trying on the ring and you could see the sparkle of the center stone clearly and beautifully. My fiancé was not satisfied with the ring so he made changes to the stones, besides the ring was not finished. He wanted bigger stones around the halo and to add two diamonds and cut out the sapphires. Then, my fiancé settled on keeping the sapphires but alternating them with the diamonds. The diamonds were supposed to match the 30 pts sapphires, so it was to be two diamonds and two sapphires on each side, and the halo diamonds were supposed to be brought up to 20 pts to give the illusion of a much bigger ring. We were not particular about those stones being of great quality only the center stone. The center stone was supposed to be a round .70 color G, VS1 and the price came out to be $7,900.00. The first problem came with JC wanting to charge an extra $800. for setting the sapphires and diamonds on the side in a channel which we refused because we had agreed to the price. Once we finally agreed to everything via looking at blown up cad and photoshop images we agreed and paid the last part of the deposit. We were supposed to get the ring back w/in two weeks they took four weeks to set the side stones in a channel. So when the ring came back via FedEx I initially like the ring because it was pretty however, it was not the ring that my fiancé paid the extra $3,000 for. None of the stones were bigger as far as the halo and the side diamonds were smaller and they swapped out my bigger sapphires to match the smaller diamonds. The inside of the ring was supposed to say 18K and stamped with our initials but it came blank. I didn’t know if it was 14, 18, platinum or silver. On top of all of this I had asked Greg for the appraisal paper work and certificate that they promised us via email, so when we paid the finally payment I again asked him to send me the paperwork which he promised and didn’t and when it came it came with an empty envelope. #WTF, I think they thought they were dealing with idiots. What type of business sends out an $8,000 ring with no paperwork included? My Fiancé immediately sent the ring back the same day overnight and demanded his money back. This was the beginning of Sept and of course they refused to give us back our money, stating that it took them a long time and that the reason why they didn’t send any paperwork was that usually they sit down with the customers and go over the appraisal and authenticity of stones. What a crock of s**t, JC is in business and sell rings over the internet just like over jewelry stores all over the world, hell even Costco have their paper work of each stones linked online to look at the information of ea stone. Why in world would a client have to physically come into their store to receive that important paperwork that should have been emailed to us in the first place? Even if they didn’t want to give us the paperwork they sure as hell needed to include them once they got paid and sent the ring off. My explanation is that they did not want us to see the value of the stones that they place in the ring, they knew we were taking it to get it appraised. And it would be our word against theirs as to what we actually purchased. It’s a good thing we kept all of the emails and txt msgs and pix and that video from June. The ring from June center and halo looks to be the exact same and you can see the sapphires from the June ring is bigger than the sapphires they replace in the Sept ring. Why on earth would we pay an additional $3,000 for 4 diamonds on the side which was supposed to be run of the mill quality? We are still battling with them via PayPal now we are making head way after calling our own credit cards. Please beware, never purchase big ticket items long distance like diamonds, it’s too easy to get deceived with the size and quality of photo shopped pictures coupled with the excitement of having your very own ring made. Now instead of having my engagement ring and planning for my wedding, we are gearing up for a lawsuit. I wished I never stepped foot into Jewelry Couture’s store, please learn from our mistake.
Jewelry Couture Reviews
Worst experience with Jewelry Couture (JC) ever! I'm not sure if ppl who have awful experience with JC post but I find it baffling that they are rated so high. Went to them in April to look at rings due to the reviews on Yelp, Greg helped us find a ring that I wanted altered with some sapphires and to pick out a center stone to stay w/in our budget of 5K. The designer was not there and we live in the Bayarea so we left our 8 sapphires 30 pts to be used in the ring. a few weeks later Greg got back to us and told us that the designer/Owner name Sehati said it would be better if we had the ring made for the same amount of money. I only wanted to remove some of the diamonds which I felt were to gaudy and add the sapphires. I’m not sure if it was a lack of communications because we never got to speak to the designer everything was related through Greg.
I felt our business was placed on the back burner because we did not live in the area, it took from April to the end of June which they kept promising the ring was done. When my fiancé went up there because he had some business to do in the area he stopped by with only a day’s announcement and of course the ring was not done. My fiancé sent me a video with a customer trying on the ring and you could see the sparkle of the center stone clearly and beautifully. My fiancé was not satisfied with the ring so he made changes to the stones, besides the ring was not finished. He wanted bigger stones around the halo and to add two diamonds and cut out the sapphires. Then, my fiancé settled on keeping the sapphires but alternating them with the diamonds. The diamonds were supposed to match the 30 pts sapphires, so it was to be two diamonds and two sapphires on each side, and the halo diamonds were supposed to be brought up to 20 pts to give the illusion of a much bigger ring. We were not particular about those stones being of great quality only the center stone. The center stone was supposed to be a round .70 color G, VS1 and the price came out to be $7,900.00. The first problem came with JC wanting to charge an extra $800. for setting the sapphires and diamonds on the side in a channel which we refused because we had agreed to the price. Once we finally agreed to everything via looking at blown up cad and photoshop images we agreed and paid the last part of the deposit. We were supposed to get the ring back w/in two weeks they took four weeks to set the side stones in a channel. So when the ring came back via FedEx I initially like the ring because it was pretty however, it was not the ring that my fiancé paid the extra $3,000 for. None of the stones were bigger as far as the halo and the side diamonds were smaller and they swapped out my bigger sapphires to match the smaller diamonds. The inside of the ring was supposed to say 18K and stamped with our initials but it came blank. I didn’t know if it was 14, 18, platinum or silver. On top of all of this I had asked Greg for the appraisal paper work and certificate that they promised us via email, so when we paid the finally payment I again asked him to send me the paperwork which he promised and didn’t and when it came it came with an empty envelope. #WTF, I think they thought they were dealing with idiots. What type of business sends out an $8,000 ring with no paperwork included? My Fiancé immediately sent the ring back the same day overnight and demanded his money back. This was the beginning of Sept and of course they refused to give us back our money, stating that it took them a long time and that the reason why they didn’t send any paperwork was that usually they sit down with the customers and go over the appraisal and authenticity of stones. What a crock of s**t, JC is in business and sell rings over the internet just like over jewelry stores all over the world, hell even Costco have their paper work of each stones linked online to look at the information of ea stone. Why in world would a client have to physically come into their store to receive that important paperwork that should have been emailed to us in the first place? Even if they didn’t want to give us the paperwork they sure as hell needed to include them once they got paid and sent the ring off. My explanation is that they did not want us to see the value of the stones that they place in the ring, they knew we were taking it to get it appraised. And it would be our word against theirs as to what we actually purchased. It’s a good thing we kept all of the emails and txt msgs and pix and that video from June. The ring from June center and halo looks to be the exact same and you can see the sapphires from the June ring is bigger than the sapphires they replace in the Sept ring. Why on earth would we pay an additional $3,000 for 4 diamonds on the side which was supposed to be run of the mill quality? We are still battling with them via PayPal now we are making head way after calling our own credit cards. Please beware, never purchase big ticket items long distance like diamonds, it’s too easy to get deceived with the size and quality of photo shopped pictures coupled with the excitement of having your very own ring made. Now instead of having my engagement ring and planning for my wedding, we are gearing up for a lawsuit. I wished I never stepped foot into Jewelry Couture’s store, please learn from our mistake.