Jeunesse Global is a network marketing company with a popular product called Instantly Ageless. On 2/5/17, I signed up to be a distributor for this company, and was excited to start my business. On 2/6/17, I placed an order for samples that I could then send out to potential customers. The product I ordered costs $50 before shipping and tax, and includes 25 duo samples (total 50) and 25 brochures/cards to mail. I received 25 sachets of the product instead, with no brochures (item I received costs $24.95).
I immediately called to report receiving the wrong product. I was told I didn't have to return the wrong product, and they would send out the correct product ASAP. Instead, I received 1 single duo sample packet, not the 25 I ordered. So I called again, and again they sent out a single sample packet, not the 25 I ordered (and had already paid for). I was also told someone would follow up with me on this matter, but no one did.
After this attempt to obtain the correct product failed, I called on 2/27/17 to request a refund. I was told it would be referred to the refund department, and someone woud get back to me. No one did.
On 3/7/17, I submitted a request for a status update on my refund request through the website's help desk, and received no response. On 3/14/14, I submitted another request through the help desk (and again received no response), so I also called the company directly again. The person I spoke to said my refund request was denied, because they "had a video of them putting a box in a box" on 2/6/17 to ship out to me. I had to reiterate that yes, I received a "box", but it was the WRONG item, and I have since not received the correct item after multiple attempts, so I had decided to ask for a refund.
This person said she would look into it further and get back to me. Late on 3/15/17, she called me back and left a message, as I was unable to answer the phone at that time. She stated the refund request would not be honored, and they would ship out the product instead. I was unable to stop this transaction, and I did NOT consent to receiving the product after requesting a refund three times. The company made sure to ship this as fast as possible, as I received it on 3/16/17. I'm sure they did that to have me be stuck with it.
I called on 3/17/17 to explain the entire situation yet again, and reiterated that I wanted a refund (even if I had to return the product), as I requested the refund WELL BEFORE they actually shipped the item to me. My case was referred to management, who called me back the same day, and told me that under no circumstances would my request for a refund be honored, because it is against their policy. The order page states "non-refundable/no exchanges". I completely understand that if I had received the order when I placed it, and then tried to return it, I would be unable to. However, since the company made several errors on my order, and I did NOT receive my order that I paid for PRIOR to requesting a refund (several times), my request for a refund should have been honored immediately. Instead, they shipped out the product to me without my consent, and will not issue a refund.
This is totally unacceptable, and actually quite a deceptive tactic on their part to keep my money (and I'm sure I'm not the first person this has happened to). I have filed a complaint with the Better Business Bureau, although that is not guarantee the company will actually cooperate. If my dealings over the past 6 weeks has been any indication to how this company acts towards customers and distributors, I am skeptical, but I'm trying!
BEWARE if you decide to get involved with this company. Their unwillingness to work with me on this issue should be a big red flag to anyone considering working with Jeunesse Global. Unethical in my book.
Jeunesse Global Holdings, LLC. Reviews
Jeunesse Global is a network marketing company with a popular product called Instantly Ageless. On 2/5/17, I signed up to be a distributor for this company, and was excited to start my business. On 2/6/17, I placed an order for samples that I could then send out to potential customers. The product I ordered costs $50 before shipping and tax, and includes 25 duo samples (total 50) and 25 brochures/cards to mail. I received 25 sachets of the product instead, with no brochures (item I received costs $24.95).
I immediately called to report receiving the wrong product. I was told I didn't have to return the wrong product, and they would send out the correct product ASAP. Instead, I received 1 single duo sample packet, not the 25 I ordered. So I called again, and again they sent out a single sample packet, not the 25 I ordered (and had already paid for). I was also told someone would follow up with me on this matter, but no one did.
After this attempt to obtain the correct product failed, I called on 2/27/17 to request a refund. I was told it would be referred to the refund department, and someone woud get back to me. No one did.
On 3/7/17, I submitted a request for a status update on my refund request through the website's help desk, and received no response. On 3/14/14, I submitted another request through the help desk (and again received no response), so I also called the company directly again. The person I spoke to said my refund request was denied, because they "had a video of them putting a box in a box" on 2/6/17 to ship out to me. I had to reiterate that yes, I received a "box", but it was the WRONG item, and I have since not received the correct item after multiple attempts, so I had decided to ask for a refund.
This person said she would look into it further and get back to me. Late on 3/15/17, she called me back and left a message, as I was unable to answer the phone at that time. She stated the refund request would not be honored, and they would ship out the product instead. I was unable to stop this transaction, and I did NOT consent to receiving the product after requesting a refund three times. The company made sure to ship this as fast as possible, as I received it on 3/16/17. I'm sure they did that to have me be stuck with it.
I called on 3/17/17 to explain the entire situation yet again, and reiterated that I wanted a refund (even if I had to return the product), as I requested the refund WELL BEFORE they actually shipped the item to me. My case was referred to management, who called me back the same day, and told me that under no circumstances would my request for a refund be honored, because it is against their policy. The order page states "non-refundable/no exchanges". I completely understand that if I had received the order when I placed it, and then tried to return it, I would be unable to. However, since the company made several errors on my order, and I did NOT receive my order that I paid for PRIOR to requesting a refund (several times), my request for a refund should have been honored immediately. Instead, they shipped out the product to me without my consent, and will not issue a refund.
This is totally unacceptable, and actually quite a deceptive tactic on their part to keep my money (and I'm sure I'm not the first person this has happened to). I have filed a complaint with the Better Business Bureau, although that is not guarantee the company will actually cooperate. If my dealings over the past 6 weeks has been any indication to how this company acts towards customers and distributors, I am skeptical, but I'm trying!
BEWARE if you decide to get involved with this company. Their unwillingness to work with me on this issue should be a big red flag to anyone considering working with Jeunesse Global. Unethical in my book.