JET BLUE AIRLINES, WHEN THREATENED WITH A LAWSUIT FOR FAILURE TO COMPLY WITH THEIR OWN LEGAL COUNSEL PROMISD TO REFUND $205, HAD ME SIGN AN AGREEMENT NOT TO SUE FOR A DAMAGED REPUTATION, IN THAT THEY WROTE TO ME THAT THEY WOULD ISSUE TO ME A REFUND FOR DOUBLE COLLECTED AIR AIRFARE FROM FT. LAUDERDALE TO PORT AU PRINCE. I HAVE WRITEN MANY EMAILS THEM ASKING FOR A REFUND CHECK BUT THE HAVED NOT MADE OND. IT HAS NOW BEEN ONE & ONEHALF YEARS SINCE THEY WERE TO PAY ME.
Several months ago I was returning to Costa Rica from Ft Lauderdale, FL via Jet Blue airlines. I was transporting my Yamaha P45 electric piano in its original shipping carton on this flight. When I checked in, I was told that Jet Blue does not allow cardboard boxes on international flights. When I asked why, I was told "because we do not know what is inside the box". I responded that they did not know what was inside my suitcase either, and to open the box. The woman at the counter said she would not open the box and gave me no reason why. Then the woman at the counter told me I could not check in as long as that box with my piano was standing next to me, but did not give me any reason why. At 67 years old, I had to literally run downstairs with my piano in its box (about 30 pounds) to find a taxi to transport it to a friend's home (it was about 11 PM), that cost $60, and then run back upstairs with barely enough time to make my flight.
Three months later I returned to Ft Lauderdale, the sole purpose was to bring my piano back to Costa Rica in a travel case as Jet Blue required. Before I packed my piano, I tested it and it worked perfectly. When I arrived at my hotel in San Jose I tested the piano and it was seriously broken. Clearly Jet Blue baggage handlers had to treat it severely roughly to cause so much damage.
So I sent an email to the CEO of Jet Blue, ROBIN HAYES (his email address is: [email protected]), and also to the baggage complaint department to explain the damages to my piano, and requested that they replace it and deliver it directly to my address in Costa Rica.
I have written to ROBIN HAYES every day since July 4, and until now, he has not responded. I received a few form emails from Jet Blue saying they would get back to me "shortly" and finally filed my complaint after more than 2 weeks I was waiting! In the interim, Jet Blue told me three different stories: 1. they only would transport the piano within the US. 2. they requested that the piano box be opened at the airport to examine it. 3. They would not pay for a new piano because it is a "fragile" instrument and so they are not responsible for any damages!
They offered me a $500 voucher for future flights on Jet Blue.
All of this is absurd.
First, I was transporting the piano to COSTA RICA, so to say they would only transport a piano in the US is ridiculous.
Second, even if I had opened the piano at the airport I would not have known the damage until I played it which I did when I arrived at my hotel in San Jose.
Third, the way the piano was packaged (by their rules) the baggage handlers would have had to seriously throw it around like a sack of potatoes to do this much damage! The piano worked perfectly before packing it, and when I arrived it was unplayable!
How many musicians transport their electric pianos every day on flights all over the world? To say it is "fragile" is merely stall tactics to avoid the responsibility to do the right thing. But it seems Jet Blue is more concerned about profits and not paying out when they have a real complaint about personal item damage!
I have written the CEO ROBIN HAYES many times and still I get no response from him. I guess he is too busy to take care of his customers.
Jet Blue's arrogance is a huge insult in offering me vouchers for future travel! I would NEVER fly with them again under any circumstances! They have already caused so much stress, damage, and out of pocket expense, why on earth would I ever consider to fly with them again???!!!
The purpose of this letter is to explain the whole story until now.
The only correct solution to this is that Jet Blue send me a new piano and deliver it directly to my address in Costa Rica, and compensate me for all the out of pocket expense they cost me to return to the US twice to bring my piano home!
I am 67 and have been playing the piano every day since I as 6 years old. This is the first time in my life I have ever been without a piano, and now it is more than 3 months, and all due to Jet Blue's incompetence and mishandling of my piano!
Jet Blue talks about their customer service, but clearly they have no clue what that means. From my experience with them it seems all they care about is their profits and shunning their responsibility to find correct solutions to complaints like mine!
I submit this letter for review in hopes you can help me to get what I deserve, and to ask others to boycott Jet Blue and make your travel plans with different airlines from now on!
Today, July 22, makes 18 days since I first wrote to ROBIN HAYES the CEO of Jet Blue. I have written to him every day and still I have no response from him!
Please help me to recover my losses, Jet Blue should send me a new piano and compensate me for all my out of pocket expenses to return to the US to retrieve my piano (it cost several thousand dollars to date with international flights, domestic flights, taxis, hotels, etc.)
I made flight reservations almost 6 months before travel with Orbitz. I had selected seats when I booked but 3 days before my flight found out I didn't have seat reservations. My 10 year old child has a medical condition so it is important that either myself or spouse sits next to her. I was told that seat reservations were not available, but for $40 per person they could magically do it. I think this is a scam that they let you pick seats, but you aren't actually picking them. And furthermore they gouge you a premium to be able to sit with your family. JetBlue has always been my go to airline, but I will not be using them in the future.
I purchased a $189 ticket in September 2016 with $19 insurance added in case I needed to cancel. I ended up cancelling and instead of getting a refund like I thought; I was informed I was only going to get airline credit good for one year. The insurance I purchased was only good for medical emergencies or death in the family; in which you have to supply a doctor's note or death certificate.
Ok, I'll consider that one my fault for not reading into the fine print of the insurance policy before purchasing. Just be aware of that sneaky policy as they lead you to believe that purchasing the insurance is good for any kind of cancellation, you have to read your terms and conditions. They are purposely misleading people into getting their insurance and then try to scare you by saying you are risking your (enter dollar amount here) flight in order to get your money.
Fast foward to Novemeber 2016, I see a $111 flight on jetblue's website and decide to contact them so that I could use my $189 credit to pay for trip with just a little bit of credit leftover; I'm thinking onboard cocktails!! This is when they tell me they are taking a $135 fee out of my airline credit as they call it a "cancellation fee" and that my real credit balance was only $54. No way should a cancellation fee ever be that much especially when they most likley sold my seat from September at double the price to somebody else.
Not only that but I recommended my friend buy her ticket thru jetblue so we could fly together. I actually gave these scumlords business!! So anyway, I pay for the remaining balance. No cocktails : ( The man I was talking to on the phone said he was having problems emailing me my itinerary (lies) This is a regularly scripted scam they are versed perfectly in. Guy sounded pretty convincing I actually believed him.
2 days later I get an email saying that my flight has been cancelled. Since me and friend are going on this trip, I looked up her booking number and it was still there. Jetblue cancelled my flight for no reason at all! the only reason I could think of was that I used airline credit and they have no intentions of issuing it. After being on the line with jetblue for over an hour (30 mins of that being spent on hold) they tried to give me a BS answer saying that particular flight was changed or no longer available. I called them out on their lie as my friends confirmation was still good to go.
They never gave me a solid reason as to why they cancelled my flight. They are holding my airline credit hostage until that 1 year is up so they dont have to honor it. As if taking $135 wasn't good enough, they just decided to cancel the whole trip all together because they don't want to make good on $54. They told me they will be issuing me a refund within 3 business days (I already have my eyes glued to my account) They never had any intentions of honoring this flight, this is why they pretended having trouble when I asked for an emailed itinerary. Wow! liars and scammer! total scum. What a way to keep it classy jetblue.
What sucks even harder is that I have to fly with them since my friend already purchased her ticket and I know for a fact she wouldn't get her money back for cancelling. This airline is total scum and ought to be banned they lie to their customers and steal their money. I am in the military and I will be sure to recommend that jetblue be placed on our list of companies to NEVER do business with. I will never fly jetblue again and I will make sure to tell those I know to never fly jetblue.
JetBlue Airways Corporation Reviews
JET BLUE AIRLINES, WHEN THREATENED WITH A LAWSUIT FOR FAILURE TO COMPLY WITH THEIR OWN LEGAL COUNSEL PROMISD TO REFUND $205, HAD ME SIGN AN AGREEMENT NOT TO SUE FOR A DAMAGED REPUTATION, IN THAT THEY WROTE TO ME THAT THEY WOULD ISSUE TO ME A REFUND FOR DOUBLE COLLECTED AIR AIRFARE FROM FT. LAUDERDALE TO PORT AU PRINCE. I HAVE WRITEN MANY EMAILS THEM ASKING FOR A REFUND CHECK BUT THE HAVED NOT MADE OND. IT HAS NOW BEEN ONE & ONEHALF YEARS SINCE THEY WERE TO PAY ME.
Several months ago I was returning to Costa Rica from Ft Lauderdale, FL via Jet Blue airlines. I was transporting my Yamaha P45 electric piano in its original shipping carton on this flight. When I checked in, I was told that Jet Blue does not allow cardboard boxes on international flights. When I asked why, I was told "because we do not know what is inside the box". I responded that they did not know what was inside my suitcase either, and to open the box. The woman at the counter said she would not open the box and gave me no reason why. Then the woman at the counter told me I could not check in as long as that box with my piano was standing next to me, but did not give me any reason why. At 67 years old, I had to literally run downstairs with my piano in its box (about 30 pounds) to find a taxi to transport it to a friend's home (it was about 11 PM), that cost $60, and then run back upstairs with barely enough time to make my flight.
Three months later I returned to Ft Lauderdale, the sole purpose was to bring my piano back to Costa Rica in a travel case as Jet Blue required. Before I packed my piano, I tested it and it worked perfectly. When I arrived at my hotel in San Jose I tested the piano and it was seriously broken. Clearly Jet Blue baggage handlers had to treat it severely roughly to cause so much damage.
So I sent an email to the CEO of Jet Blue, ROBIN HAYES (his email address is: [email protected]), and also to the baggage complaint department to explain the damages to my piano, and requested that they replace it and deliver it directly to my address in Costa Rica.
I have written to ROBIN HAYES every day since July 4, and until now, he has not responded. I received a few form emails from Jet Blue saying they would get back to me "shortly" and finally filed my complaint after more than 2 weeks I was waiting! In the interim, Jet Blue told me three different stories: 1. they only would transport the piano within the US. 2. they requested that the piano box be opened at the airport to examine it. 3. They would not pay for a new piano because it is a "fragile" instrument and so they are not responsible for any damages!
They offered me a $500 voucher for future flights on Jet Blue.
All of this is absurd.
First, I was transporting the piano to COSTA RICA, so to say they would only transport a piano in the US is ridiculous.
Second, even if I had opened the piano at the airport I would not have known the damage until I played it which I did when I arrived at my hotel in San Jose.
Third, the way the piano was packaged (by their rules) the baggage handlers would have had to seriously throw it around like a sack of potatoes to do this much damage! The piano worked perfectly before packing it, and when I arrived it was unplayable!
How many musicians transport their electric pianos every day on flights all over the world? To say it is "fragile" is merely stall tactics to avoid the responsibility to do the right thing. But it seems Jet Blue is more concerned about profits and not paying out when they have a real complaint about personal item damage!
I have written the CEO ROBIN HAYES many times and still I get no response from him. I guess he is too busy to take care of his customers.
Jet Blue's arrogance is a huge insult in offering me vouchers for future travel! I would NEVER fly with them again under any circumstances! They have already caused so much stress, damage, and out of pocket expense, why on earth would I ever consider to fly with them again???!!!
The purpose of this letter is to explain the whole story until now.
The only correct solution to this is that Jet Blue send me a new piano and deliver it directly to my address in Costa Rica, and compensate me for all the out of pocket expense they cost me to return to the US twice to bring my piano home!
I am 67 and have been playing the piano every day since I as 6 years old. This is the first time in my life I have ever been without a piano, and now it is more than 3 months, and all due to Jet Blue's incompetence and mishandling of my piano!
Jet Blue talks about their customer service, but clearly they have no clue what that means. From my experience with them it seems all they care about is their profits and shunning their responsibility to find correct solutions to complaints like mine!
I submit this letter for review in hopes you can help me to get what I deserve, and to ask others to boycott Jet Blue and make your travel plans with different airlines from now on!
Today, July 22, makes 18 days since I first wrote to ROBIN HAYES the CEO of Jet Blue. I have written to him every day and still I have no response from him!
Please help me to recover my losses, Jet Blue should send me a new piano and compensate me for all my out of pocket expenses to return to the US to retrieve my piano (it cost several thousand dollars to date with international flights, domestic flights, taxis, hotels, etc.)
I made flight reservations almost 6 months before travel with Orbitz. I had selected seats when I booked but 3 days before my flight found out I didn't have seat reservations. My 10 year old child has a medical condition so it is important that either myself or spouse sits next to her. I was told that seat reservations were not available, but for $40 per person they could magically do it. I think this is a scam that they let you pick seats, but you aren't actually picking them. And furthermore they gouge you a premium to be able to sit with your family. JetBlue has always been my go to airline, but I will not be using them in the future.
I purchased a $189 ticket in September 2016 with $19 insurance added in case I needed to cancel. I ended up cancelling and instead of getting a refund like I thought; I was informed I was only going to get airline credit good for one year. The insurance I purchased was only good for medical emergencies or death in the family; in which you have to supply a doctor's note or death certificate.
Ok, I'll consider that one my fault for not reading into the fine print of the insurance policy before purchasing. Just be aware of that sneaky policy as they lead you to believe that purchasing the insurance is good for any kind of cancellation, you have to read your terms and conditions. They are purposely misleading people into getting their insurance and then try to scare you by saying you are risking your (enter dollar amount here) flight in order to get your money.
Fast foward to Novemeber 2016, I see a $111 flight on jetblue's website and decide to contact them so that I could use my $189 credit to pay for trip with just a little bit of credit leftover; I'm thinking onboard cocktails!! This is when they tell me they are taking a $135 fee out of my airline credit as they call it a "cancellation fee" and that my real credit balance was only $54. No way should a cancellation fee ever be that much especially when they most likley sold my seat from September at double the price to somebody else.
Not only that but I recommended my friend buy her ticket thru jetblue so we could fly together. I actually gave these scumlords business!! So anyway, I pay for the remaining balance. No cocktails : ( The man I was talking to on the phone said he was having problems emailing me my itinerary (lies) This is a regularly scripted scam they are versed perfectly in. Guy sounded pretty convincing I actually believed him.
2 days later I get an email saying that my flight has been cancelled. Since me and friend are going on this trip, I looked up her booking number and it was still there. Jetblue cancelled my flight for no reason at all! the only reason I could think of was that I used airline credit and they have no intentions of issuing it. After being on the line with jetblue for over an hour (30 mins of that being spent on hold) they tried to give me a BS answer saying that particular flight was changed or no longer available. I called them out on their lie as my friends confirmation was still good to go.
They never gave me a solid reason as to why they cancelled my flight. They are holding my airline credit hostage until that 1 year is up so they dont have to honor it. As if taking $135 wasn't good enough, they just decided to cancel the whole trip all together because they don't want to make good on $54. They told me they will be issuing me a refund within 3 business days (I already have my eyes glued to my account) They never had any intentions of honoring this flight, this is why they pretended having trouble when I asked for an emailed itinerary. Wow! liars and scammer! total scum. What a way to keep it classy jetblue.
What sucks even harder is that I have to fly with them since my friend already purchased her ticket and I know for a fact she wouldn't get her money back for cancelling. This airline is total scum and ought to be banned they lie to their customers and steal their money. I am in the military and I will be sure to recommend that jetblue be placed on our list of companies to NEVER do business with. I will never fly jetblue again and I will make sure to tell those I know to never fly jetblue.