Jen's Kids Boutique aka Jennifer Wood aka Jennifer Farrow Wood, offers sales and layaway on upscale children's clothing.
On 6/16 I made a layaway with Ms. Wood. Her site did not function properly, neither allowing you to choose the 20% deposit she was offering at the time, nor allowing you to choose the duration of the layaway. Thus, I called her store, dealing directly with her. I placed the layaway, paid the deposit via CC and since it was a $300 dollar layaway I was given 90 days to pay it out, no weekly/monthly payments required.
Still, 3 weeks later I not only made a payment, I placed two more substantial layaways and paid my deposits on them as well, also by CC. I had spoken with Ms. Wood AT length about sizing on particular items since the brand tends to be all over the place. She made the sizing recommendation based upon a comparison between the average size and the clothes I was considering.
or so she said. She also, unsolicited, made a suggestion for an outfit for my grandson, assuring me it was an exact color match to my granddaugther's Christmas attire. During this transaction, my card was charged the full purchase cost, not the deposit, which had to be corrected even though it was suggested I could just let it stand and the items would ship immediately. I was very forgiving of the mistake, but insisted it be done properly.
On 7/24 I created another layaway (we do all the kids annual shopping at one time), placing a $100 deposit on it. Again, this was done with Ms. Wood on the phone (phone records to confirm) who offered sizing recommendations. This layaway never appeared under my account on the web.
On 8/3, I placed my final layaway with her, then paid out two of the layaways. She and I discussed it at length and decided I would buy out the 2nd and 3rd which were only 24 and 25 days old at the time given there were 2 brands we'd never purchased before and might purchase more of if they met our approval.
By now, the layaways stood as follows:
6/16 - 6 weeks old, another 6 weeks before due to be paid out in full.
7/7 - paid in full
7/8 - paid in full
7/24 - not due out until 10/24
8/3 - Brand new
On 8/5 I received an email from Ms. Wood stating she didn't have my address - it is on my account and I could see it clearly, She also stated they had failed to pull and item, it had sold, and therefore would not ship. She informed me I would receive a $20 refund.
This refund was never posted to my card and remains unaccounted for.
I informed her I was not happy as it was my daughter's favorite outfit for her child and I didn't know how I would explain it to her. I was informed 'I am sorry' in a manner that made me feel my concerns were invalidated.
On 8/7 I received the two orders I paid for. The oufit she had suggest for my grandson did not REMOTELY match my granddaughter's dress. $39 worth of an oufit. Further, the outfit she had made a sizing recommendation on? It was so large that my granddaughter will not be able to wear it until late next summer, if then, and it is a winter oufit. $24 more.
Her gaffe's, mistakes, bad recommendations already came at a tune of $83.
By now I was very, very unhappy with the services provided by her and her store. I spoke with friends and family members and despite their advice that I cut ties, I tried to work things out.
ON 8/29 I emailed Ms. Wood and explained our frustrations. I was beyond polite, even doing the proper southern thing and making light of the outift she'd failed to ship... and I yet to have a credit for. I explained, in detail, my concerns revolving around 2 brands with wide sizing ranges for a single size. Informed her I would like to take them off the layaways (as I couldn't trust her recommendations any further, was there a choice?). In response I received an email suggesting I look at her site to make further purchases. At no point did she address the issue at hand, answer my questions or provide solutions.
It was clear this was not a relationship that could work.
ON 9/1 I emailed her and explained in a very lengthy email why we needed to terminate the relationship. At this point, she had $265 of my money, and I asked that she ship me 7 outfits (brands I trust) and she could keep the remaining $30 for her troubles. I tried my best to terminate the relationship on a positive note.
Ms. Wood subsequently emailed me on 9/3 and said she'd decided to cancel my layaways and I would receive no money back. She engaged in revisionist history, trying to distort fact to justify her theft of my money. "Blame the customer" at the worst for her and her store's failures to provide the services they were being paid to provide.
On 9/4, I again wrote her stipulating how I had upheld my end of the contract - with detailed proof - and that she'd failed to provide the services I was paying for: useable and actually received clothing for the children. I informed her we could resolve this one of two ways: She send me those 7 outfits and keep the overage as I had already offered, or I would pay out all the layaways then immediately return them - per her site policy. Further, I requested she issue an RMA for the two outfits that are unusable due to incorrect descriptions and sizing.
She did not respond.
On 9/7 I provided my credit card and informed her all monies paid for items not received were to be credited to my card. Since she chose not to answer my prior email, I would give her until day's end at which time I would have to begin the process of a civil suit. When she answered, she informed me she was not only keeping my money, but now was trying to claim I had not paid her $100 on 7/24 despite my bank records proving otherwise.
On 9/7 I left a negative review of her and her store on her Facebook site, explaining how she had stolen from us and engages in misrepresentations, as well as describing her poor business practices and standards. She in turn began 'bashing' me on her site refering to me as 'crazy' and further distoring the truth, contradicting herself and prior emails several times.
To date, the woman has:
1. Stolen $328 from me;
2. Failed to honor her business policiies;
3. Lied endlessly and publicly about what transpired between us and her company's failure to provide the services paid for;
4. Has ignored the Kilgore PD's advice that she return the money;
5. Has defamed my good name.
A check of her reviews shows 3 other negatives of only a handful of reviews posted. Clearly others have had issues with her and her business as well.
Ms. Wood is charlatan, liar and thief. The public needs to be aware of that so that they are not her next victim.
Jen's Kids Boutique Reviews
Jen's Kids Boutique aka Jennifer Wood aka Jennifer Farrow Wood, offers sales and layaway on upscale children's clothing.
On 6/16 I made a layaway with Ms. Wood. Her site did not function properly, neither allowing you to choose the 20% deposit she was offering at the time, nor allowing you to choose the duration of the layaway. Thus, I called her store, dealing directly with her. I placed the layaway, paid the deposit via CC and since it was a $300 dollar layaway I was given 90 days to pay it out, no weekly/monthly payments required.
Still, 3 weeks later I not only made a payment, I placed two more substantial layaways and paid my deposits on them as well, also by CC. I had spoken with Ms. Wood AT length about sizing on particular items since the brand tends to be all over the place. She made the sizing recommendation based upon a comparison between the average size and the clothes I was considering.
or so she said. She also, unsolicited, made a suggestion for an outfit for my grandson, assuring me it was an exact color match to my granddaugther's Christmas attire. During this transaction, my card was charged the full purchase cost, not the deposit, which had to be corrected even though it was suggested I could just let it stand and the items would ship immediately. I was very forgiving of the mistake, but insisted it be done properly.
On 7/24 I created another layaway (we do all the kids annual shopping at one time), placing a $100 deposit on it. Again, this was done with Ms. Wood on the phone (phone records to confirm) who offered sizing recommendations. This layaway never appeared under my account on the web.
On 8/3, I placed my final layaway with her, then paid out two of the layaways. She and I discussed it at length and decided I would buy out the 2nd and 3rd which were only 24 and 25 days old at the time given there were 2 brands we'd never purchased before and might purchase more of if they met our approval.
By now, the layaways stood as follows:
6/16 - 6 weeks old, another 6 weeks before due to be paid out in full.
7/7 - paid in full
7/8 - paid in full
7/24 - not due out until 10/24
8/3 - Brand new
On 8/5 I received an email from Ms. Wood stating she didn't have my address - it is on my account and I could see it clearly, She also stated they had failed to pull and item, it had sold, and therefore would not ship. She informed me I would receive a $20 refund.
This refund was never posted to my card and remains unaccounted for.
I informed her I was not happy as it was my daughter's favorite outfit for her child and I didn't know how I would explain it to her. I was informed 'I am sorry' in a manner that made me feel my concerns were invalidated.
On 8/7 I received the two orders I paid for. The oufit she had suggest for my grandson did not REMOTELY match my granddaughter's dress. $39 worth of an oufit. Further, the outfit she had made a sizing recommendation on? It was so large that my granddaughter will not be able to wear it until late next summer, if then, and it is a winter oufit. $24 more.
Her gaffe's, mistakes, bad recommendations already came at a tune of $83.
By now I was very, very unhappy with the services provided by her and her store. I spoke with friends and family members and despite their advice that I cut ties, I tried to work things out.
ON 8/29 I emailed Ms. Wood and explained our frustrations. I was beyond polite, even doing the proper southern thing and making light of the outift she'd failed to ship... and I yet to have a credit for. I explained, in detail, my concerns revolving around 2 brands with wide sizing ranges for a single size. Informed her I would like to take them off the layaways (as I couldn't trust her recommendations any further, was there a choice?). In response I received an email suggesting I look at her site to make further purchases. At no point did she address the issue at hand, answer my questions or provide solutions.
It was clear this was not a relationship that could work.
ON 9/1 I emailed her and explained in a very lengthy email why we needed to terminate the relationship. At this point, she had $265 of my money, and I asked that she ship me 7 outfits (brands I trust) and she could keep the remaining $30 for her troubles. I tried my best to terminate the relationship on a positive note.
Ms. Wood subsequently emailed me on 9/3 and said she'd decided to cancel my layaways and I would receive no money back. She engaged in revisionist history, trying to distort fact to justify her theft of my money. "Blame the customer" at the worst for her and her store's failures to provide the services they were being paid to provide.
On 9/4, I again wrote her stipulating how I had upheld my end of the contract - with detailed proof - and that she'd failed to provide the services I was paying for: useable and actually received clothing for the children. I informed her we could resolve this one of two ways: She send me those 7 outfits and keep the overage as I had already offered, or I would pay out all the layaways then immediately return them - per her site policy. Further, I requested she issue an RMA for the two outfits that are unusable due to incorrect descriptions and sizing.
She did not respond.
On 9/7 I provided my credit card and informed her all monies paid for items not received were to be credited to my card. Since she chose not to answer my prior email, I would give her until day's end at which time I would have to begin the process of a civil suit. When she answered, she informed me she was not only keeping my money, but now was trying to claim I had not paid her $100 on 7/24 despite my bank records proving otherwise.
On 9/7 I left a negative review of her and her store on her Facebook site, explaining how she had stolen from us and engages in misrepresentations, as well as describing her poor business practices and standards. She in turn began 'bashing' me on her site refering to me as 'crazy' and further distoring the truth, contradicting herself and prior emails several times.
To date, the woman has:
1. Stolen $328 from me;
2. Failed to honor her business policiies;
3. Lied endlessly and publicly about what transpired between us and her company's failure to provide the services paid for;
4. Has ignored the Kilgore PD's advice that she return the money;
5. Has defamed my good name.
A check of her reviews shows 3 other negatives of only a handful of reviews posted. Clearly others have had issues with her and her business as well.
Ms. Wood is charlatan, liar and thief. The public needs to be aware of that so that they are not her next victim.