Prior to ordering on 11/1/17, I contacted Jaybela via their lIve chat feature to specifically ask how long it would take for me to get the dress I wanted. After all, 5-15 business days for "processing" is a long range. I was told the specific item I wanted could be processed within 5-9 business days, excluding shipping. I was then advised to place my order that day to get it (there was a promotional sale at the time) and since they receive a "large volume of orders". She also tells me that I can send them an email after I place the order to expedite. So, armed with this info, I buy the dress. When you think about all these online boutiques, they love to do sales during the holidays and tell you to buy now so you have it in time for the special day. So timely delivery should be important right?
On 11/10/17, I contact JB via the Live chat feature to ask for an update on my delivery status. The rep, "Jasmine", then tells me that orders can take 5-15 days and the item is now at 6-10. I send her my screenshot of the last convo and she gives the same song and dance about the website indicating 5-15 business days and to contact her the following Tuesday to get a shipping date. On 11/14/17, I reach out AGAIN and ask about shipping. She does the same schpiel about 5-15 days and that the next shipment for my product is due later in the week. I tell her that's outside the 5-9 days and then she says, "That is an estimate. Not an exact date. We never guarantee dates." Now I'm suspicious this is a scam. I review their FB & Instagram for reviews or more info. They tag some IG model as wearing one of their clothes. I DM her and she says she's NEVER heard of Jaybela and was wearing another company's clothes. In fact, she is contracted to this other company (which she tagged on IG). Basically, they're lying.
On 11/20/17, I reach out again. Jasmine says it's still being processed and the shipment was coming later that evening. I then ask about why on their Instagram page they tagged a model as wearing their clothes when she advised she didn't. This was JB's response: "Since the clothing is made by the same manufacturer, many of these bloggers allow us to use their images since it is technically the same item we sell. There is no misrepresentation, the item is the same item, same manufacturer. The promotion we give them is very useful for the blogger as well." Seriously? You misappropriate someone's image without their permission and then try to lie and say it's the same stuff? The model, when I sent her their reply, said they were simply lying. She would be in contractual default to wear another company's clothes or be associated with a competitor. I shared this with some potential customers on FB who were concerned about the legitimacy of this company.
On 11/24/17, I contacted JB again to advise I wanted a refund. They said they can't, but I could return it for an exchange (why on earth would anyone put themselves thru that torture twice?). I told Jasmine I wasn't biting, even going so far as to ask her what she's going to tell me when no email confirmation comes. Little did she know that I had gone through this with another online clothing company called Fly Nation. They sent a "shipping confirmation" that consisted of an email saying a shipping label was created. After that, radio silence. I had a feeling JB was going to do the same thing. She indicated 15 business days was this date (yeah right) and the shipping confirmation would be forthcoming by 10 pm that night. I attempted to update the FB people and see that I was blocked from their page as well as from sending them messages. It's quite clear that I was on to them and they didn't want me ruining their scam.
On 11/27/17, I received an email that a "shipping label was created" in Rocklin, CA. Here we go again I thought. No ACTUAL shipping notification, just a label. On 11/30/17, I emailed them at [email protected] that my order wasn't updating because by this point, the Live Chat feature wasn't on. They lamely reply that it shipped and to refer to my tracking number (completely missing the point of the email). On 12/4/17 (well beyond a month after I placed the order), I contact Jasmine again to inform her I never received the package despite the "shipping confirmation" email. She pretends to look it up and then says it was shipped on 11/27/17, but the tracking wasn't updated. That made zero sense, because if she had sent it, I would've gotten it, plain and simple regardless of the tracking being updated. She says the item may be lost and it's happened several times before, but it's "rare". How can something be rare and happen "several times"? She then pretends to open a case with USPS regarding the "package", not realizing I'm on the phone with a USPS rep while speaking to her on the live chat. The USPS rep is literally telling me, we can't open a case if there's no package entered into our system. Jasmine insists they opened a case and that the USPS agent picked up 100 packages on 11/27. She continues to try and gaslight me (apologizing rather coldly) and I tell her I'm going to report her to the police. She says I can do what I want, but she's doing her "due diligence". Even has the gall to state that JB is a reputable company! She then gets mad and says she's not going to "argue over our business practices or decisions we make." Oh, and they'll update me within 48 hours. Notice a pattern yet folks?
I waited the 48 hours, tried the live chat feature and was promptly kicked off. JB then turned the feature off, which they had done repeatedly during the above timeline when it should have been on during PST business hours. That was the last straw. I contacted the Rocklin, CA Police Dept. and they advised me to simply dispute it on PayPal, since I paid by credit card. I wanted them to investigate this company, but I understood their premise. So, I opened a claim on PayPal. Wouldn't you know that within like 5 minutes of opening the claim, their automated email updates my order to "Disputed"? Ridiculous. I don't think they should get away with brazenly unethical practices, so I am posting here for future customers. Save your money and your peace of mind. A quick Google search will bring up complaints on BBB and it's like they don't get it. They are absolutely tone deaf to customer service issues. Stop buying stuff cheap from China and calling the delay a processing time, stealing other companies' photos and saying their yours, taking people's money upfront just to not give the customer something. One review said they got their stuff like a month later and it didn't look anything like the photos on the site. The policies should warn you off: no refund, longer than necessary delivery times, no phone number, and questionable reviews. I hope PayPal bans JB from using them as a payment method due to their shady practices. I did everything I was supposed to do as a customer: I checked ahead for availability and paid my money. Who buys clothing to wait a month or more to wear it? Common sense says they need it within a reasonable time. Why have promotions that say, "Buy in time for New Years!" if you're not going to send the item until March?! What company can't guarantee a delivery time? Seriously? Yeah, they're a scam. Buyer beware.
JayBela Reviews
Prior to ordering on 11/1/17, I contacted Jaybela via their lIve chat feature to specifically ask how long it would take for me to get the dress I wanted. After all, 5-15 business days for "processing" is a long range. I was told the specific item I wanted could be processed within 5-9 business days, excluding shipping. I was then advised to place my order that day to get it (there was a promotional sale at the time) and since they receive a "large volume of orders". She also tells me that I can send them an email after I place the order to expedite. So, armed with this info, I buy the dress. When you think about all these online boutiques, they love to do sales during the holidays and tell you to buy now so you have it in time for the special day. So timely delivery should be important right?
On 11/10/17, I contact JB via the Live chat feature to ask for an update on my delivery status. The rep, "Jasmine", then tells me that orders can take 5-15 days and the item is now at 6-10. I send her my screenshot of the last convo and she gives the same song and dance about the website indicating 5-15 business days and to contact her the following Tuesday to get a shipping date. On 11/14/17, I reach out AGAIN and ask about shipping. She does the same schpiel about 5-15 days and that the next shipment for my product is due later in the week. I tell her that's outside the 5-9 days and then she says, "That is an estimate. Not an exact date. We never guarantee dates." Now I'm suspicious this is a scam. I review their FB & Instagram for reviews or more info. They tag some IG model as wearing one of their clothes. I DM her and she says she's NEVER heard of Jaybela and was wearing another company's clothes. In fact, she is contracted to this other company (which she tagged on IG). Basically, they're lying.
On 11/20/17, I reach out again. Jasmine says it's still being processed and the shipment was coming later that evening. I then ask about why on their Instagram page they tagged a model as wearing their clothes when she advised she didn't. This was JB's response: "Since the clothing is made by the same manufacturer, many of these bloggers allow us to use their images since it is technically the same item we sell. There is no misrepresentation, the item is the same item, same manufacturer. The promotion we give them is very useful for the blogger as well." Seriously? You misappropriate someone's image without their permission and then try to lie and say it's the same stuff? The model, when I sent her their reply, said they were simply lying. She would be in contractual default to wear another company's clothes or be associated with a competitor. I shared this with some potential customers on FB who were concerned about the legitimacy of this company.
On 11/24/17, I contacted JB again to advise I wanted a refund. They said they can't, but I could return it for an exchange (why on earth would anyone put themselves thru that torture twice?). I told Jasmine I wasn't biting, even going so far as to ask her what she's going to tell me when no email confirmation comes. Little did she know that I had gone through this with another online clothing company called Fly Nation. They sent a "shipping confirmation" that consisted of an email saying a shipping label was created. After that, radio silence. I had a feeling JB was going to do the same thing. She indicated 15 business days was this date (yeah right) and the shipping confirmation would be forthcoming by 10 pm that night. I attempted to update the FB people and see that I was blocked from their page as well as from sending them messages. It's quite clear that I was on to them and they didn't want me ruining their scam.
On 11/27/17, I received an email that a "shipping label was created" in Rocklin, CA. Here we go again I thought. No ACTUAL shipping notification, just a label. On 11/30/17, I emailed them at [email protected] that my order wasn't updating because by this point, the Live Chat feature wasn't on. They lamely reply that it shipped and to refer to my tracking number (completely missing the point of the email). On 12/4/17 (well beyond a month after I placed the order), I contact Jasmine again to inform her I never received the package despite the "shipping confirmation" email. She pretends to look it up and then says it was shipped on 11/27/17, but the tracking wasn't updated. That made zero sense, because if she had sent it, I would've gotten it, plain and simple regardless of the tracking being updated. She says the item may be lost and it's happened several times before, but it's "rare". How can something be rare and happen "several times"? She then pretends to open a case with USPS regarding the "package", not realizing I'm on the phone with a USPS rep while speaking to her on the live chat. The USPS rep is literally telling me, we can't open a case if there's no package entered into our system. Jasmine insists they opened a case and that the USPS agent picked up 100 packages on 11/27. She continues to try and gaslight me (apologizing rather coldly) and I tell her I'm going to report her to the police. She says I can do what I want, but she's doing her "due diligence". Even has the gall to state that JB is a reputable company! She then gets mad and says she's not going to "argue over our business practices or decisions we make." Oh, and they'll update me within 48 hours. Notice a pattern yet folks?
I waited the 48 hours, tried the live chat feature and was promptly kicked off. JB then turned the feature off, which they had done repeatedly during the above timeline when it should have been on during PST business hours. That was the last straw. I contacted the Rocklin, CA Police Dept. and they advised me to simply dispute it on PayPal, since I paid by credit card. I wanted them to investigate this company, but I understood their premise. So, I opened a claim on PayPal. Wouldn't you know that within like 5 minutes of opening the claim, their automated email updates my order to "Disputed"? Ridiculous. I don't think they should get away with brazenly unethical practices, so I am posting here for future customers. Save your money and your peace of mind. A quick Google search will bring up complaints on BBB and it's like they don't get it. They are absolutely tone deaf to customer service issues. Stop buying stuff cheap from China and calling the delay a processing time, stealing other companies' photos and saying their yours, taking people's money upfront just to not give the customer something. One review said they got their stuff like a month later and it didn't look anything like the photos on the site. The policies should warn you off: no refund, longer than necessary delivery times, no phone number, and questionable reviews. I hope PayPal bans JB from using them as a payment method due to their shady practices. I did everything I was supposed to do as a customer: I checked ahead for availability and paid my money. Who buys clothing to wait a month or more to wear it? Common sense says they need it within a reasonable time. Why have promotions that say, "Buy in time for New Years!" if you're not going to send the item until March?! What company can't guarantee a delivery time? Seriously? Yeah, they're a scam. Buyer beware.