On January 13, 2022 we ordered a transmission from them for 1350.00 They said it was in stock and it was to be shipped to us in 7 to 10 days according to the rep. It did not arrive as promised. I continued to call and finally I was sent an email to confirm the transmission they had shipped I responded that this was not the right transmission and they responded that it was correct according to the VIN. It arrived on February 11 and it was the wrong transmission.
I contacted and they said they would send the correct on express. It sis not come. Finally on February 21 after multiple attempts to reach them, I was told that I would receive a refund and they woould email me conformation of the refund that day. I have not bee able to get in touch with them but one time since (Multiple attempts) and I was left on hold for over 45 minuted then to no avail.
Now I am again unable to get them to accept my calls, the only way I got through after the first several weeks was to change numbers that I was using to call. Most of the time they would cut me off even then. They have scammed our Ministry.
Keeping diesel engines running is a challenge these days. Jasper running / complete engines as a oem replacement will keep you or your shop very busy. The last engines that have been purchased to get my school route busses back on the road have all failed within 30 day's of service. to be more specific, 5ea. 6.0ltr or vt365, 1 6.5 gmc. To be fair, the most common failure have been injector issues and only one catastrofic failure. I have a piece of the piston on my desk and the block has a see thru view. this engine did not make it thru the third oil change@ 13,700 MI. THE REPLACEMENT failed with only 800 mi. again starting with an injector failure, jasper warranty dept. didn't want to send a replacement injector because my warranty had expired, wow, really. I guess 800 mi. was too much to ask for a replacement. Oh yea ,did I tell you that I'm the warranty repair guy. I get to do all their work because they only pay $65.00 per hr. I dont know where they get that rate because truck rates are double that figure..ok,back to the 800 mi replacement/replacement engine. after repairing the skippimg problem , the "engine " light is on , no power on the lower end rpm. Now it has a oil rail pressure issue. the IPC sensor was not new . It had grey paint over blue, thats international color.....and the vt valve on the turbo was also used and used up. replaced both parts with new oem parts and the engine is running fine now..but wait, didnt I just buy a engine with all new parts, no I was just confused again,,so long jasper, been real and fun, but it aint been real fun
this is sincere, thank's for a good lesson, chip motor medic
Faulty Jasper Transmissions. I bought a 2001 Chevy 3500 Express Cutaway in 2014 with supposedly 40,000 (original) miles. at 56,000 miles the transmission went out. The mechanic was under the impression it had a great warranty on it, and after checking, discovered it was a 3 year/100,000 mile warranty. In checking with Jasper, I found out that the transmission had been replaced in 2012, which meant that the transmission had to of gone out in less than 30,000 miles both times. I will never own a Jasper transmission, nor buy another vehicle with one in it. If a transmission can't last 100,000 miles, it is total junk and is faulty in all aspects of the word. Obviously they will not replace it in any way shape or form.
Jasper Engines & Transmissions Reviews
On January 13, 2022 we ordered a transmission from them for 1350.00 They said it was in stock and it was to be shipped to us in 7 to 10 days according to the rep. It did not arrive as promised. I continued to call and finally I was sent an email to confirm the transmission they had shipped I responded that this was not the right transmission and they responded that it was correct according to the VIN. It arrived on February 11 and it was the wrong transmission.
I contacted and they said they would send the correct on express. It sis not come. Finally on February 21 after multiple attempts to reach them, I was told that I would receive a refund and they woould email me conformation of the refund that day. I have not bee able to get in touch with them but one time since (Multiple attempts) and I was left on hold for over 45 minuted then to no avail.
Now I am again unable to get them to accept my calls, the only way I got through after the first several weeks was to change numbers that I was using to call. Most of the time they would cut me off even then. They have scammed our Ministry.
Keeping diesel engines running is a challenge these days. Jasper running / complete engines as a oem replacement will keep you or your shop very busy. The last engines that have been purchased to get my school route busses back on the road have all failed within 30 day's of service. to be more specific, 5ea. 6.0ltr or vt365, 1 6.5 gmc. To be fair, the most common failure have been injector issues and only one catastrofic failure. I have a piece of the piston on my desk and the block has a see thru view. this engine did not make it thru the third oil change@ 13,700 MI. THE REPLACEMENT failed with only 800 mi. again starting with an injector failure, jasper warranty dept. didn't want to send a replacement injector because my warranty had expired, wow, really. I guess 800 mi. was too much to ask for a replacement. Oh yea ,did I tell you that I'm the warranty repair guy. I get to do all their work because they only pay $65.00 per hr. I dont know where they get that rate because truck rates are double that figure..ok,back to the 800 mi replacement/replacement engine. after repairing the skippimg problem , the "engine " light is on , no power on the lower end rpm. Now it has a oil rail pressure issue. the IPC sensor was not new . It had grey paint over blue, thats international color.....and the vt valve on the turbo was also used and used up. replaced both parts with new oem parts and the engine is running fine now..but wait, didnt I just buy a engine with all new parts, no I was just confused again,,so long jasper, been real and fun, but it aint been real fun
this is sincere, thank's for a good lesson, chip motor medic
Faulty Jasper Transmissions. I bought a 2001 Chevy 3500 Express Cutaway in 2014 with supposedly 40,000 (original) miles. at 56,000 miles the transmission went out. The mechanic was under the impression it had a great warranty on it, and after checking, discovered it was a 3 year/100,000 mile warranty. In checking with Jasper, I found out that the transmission had been replaced in 2012, which meant that the transmission had to of gone out in less than 30,000 miles both times. I will never own a Jasper transmission, nor buy another vehicle with one in it. If a transmission can't last 100,000 miles, it is total junk and is faulty in all aspects of the word. Obviously they will not replace it in any way shape or form.