On 5/29/17 I paid $5636 to HomeAway for a 50% deposit on a 6-wk vacation rental in LaQuinta, CA per information from James Nello, the rental agent. On 12/17/17, 6 wks before we were scheduled to stay, I was cc'd on an email that was sent to James Nello & others in his company by the owner of the condo that said "I"ve told you, that unit is not available". So, what that meant is that we had a worthless reservation & no place to stay. I contacted HomeAway who said the issue was with James Nello, the rental agent. I contacted James Nello who blamed the owner. He never responded to my request for a refund. This guy needs stop ripping people off.
James Nello Reviews
On 5/29/17 I paid $5636 to HomeAway for a 50% deposit on a 6-wk vacation rental in LaQuinta, CA per information from James Nello, the rental agent. On 12/17/17, 6 wks before we were scheduled to stay, I was cc'd on an email that was sent to James Nello & others in his company by the owner of the condo that said "I"ve told you, that unit is not available". So, what that meant is that we had a worthless reservation & no place to stay. I contacted HomeAway who said the issue was with James Nello, the rental agent. I contacted James Nello who blamed the owner. He never responded to my request for a refund. This guy needs stop ripping people off.