On March 21, 2017 I was driving to NY from my home in Pa, the car was shaking so badly, I turned around to go to Jack Williams on Rte 611, Stroudsburg, to get it looked at. John came out and told me it was the wheel bearings and took me into the repair shop to also show me some antifreeze on the top of a hose and said a drip fell on the mechanic that had been under the car. I told him to repair this also. As we walked back to the customer service area, I had my warranty card in my hand and asked John when he got it all worked out, to please call the warranty company to see if the wheel bearings were covered. He told me that this was normal wear and tear and it is never covered. I said the company seemed pretty good and I would like him to call just to be sure. John said this is his job, and he is the one who handles the warranties and wheel bearings are never covered ( I never mentioned to get the leak fixed, I knew that would not be covered). He said it was regular maintenance, like brakes and asked me if I would expect them to put on new brakes or tires? Now, I'm feeling like the stupid woman in a car shop and said of course not, but why would it hurt to ask? No, it's normal wear and tear. I got a rental car and left my car for the repair. Now this is where we have another major problem, John said he told me about getting tie rod ends while we were looking at the leak and he shook the wheel to show me how loose they were. This didn't happen. If he would have said that I would have KNOWN that the tie rod ends are covered by the warranty since a few months earlier the same store put a pair of them on the same car and the warranty covered them with no problems. So this is going to be a he said she said issue, but I also have a voice message from John and he never mentioned tie rod ends when he called me and gave me the costs( almost $1300.00). We never discussed the price beforehand, I even asked why wheel bearings were so expensive and he said something about them being pressed in and they were expensive. When I got the car and bill, I noticed that the wheel bearings really weren't that much, but the tie rod ends which I didn't expect to have done were what was running up the bill, plus the fact that we never discussed the price of the hose and that was VERY expensive. I again brought up that the warranty and that I KNOW the tie rods are covered, why didn't he call at least for that item? Plus I had checked that morning and the wheel bearings and labor were also covered which he probably would have found out if he had called for the tie rod ends. We decided I would pay for it and send the bill to the warranty company. They would not even discuss it with me, the warranty company said the repair shop broke the contract by not contacting them first and that they won't pay for it. Next step in small claims court. Very unhappy with them.
My tire pressure indicator light showed low tire pressure on the passenger rear tire. I took the car in for a tire diagnosis and was told that the tire was damaged beyond repair and that to be safe I should replace all four tires for just under $1,000. I was told that I might be able to "get by" with two new rear tires for about $460. I was pressured to order the tires right there and warned that driving my car would be dangerous. I took the car to another local repair shop where a small nail was removed from the tire in question, and where the tire was quickly and easily repaired for $12.72.
After researching this firm online, I discovered that this kind of fraudulent behavior is typical of this firm. I believe this is a well-practiced scam and advise consumers to stay away.
Jack Williams Tire & Auto Service Center Reviews
On March 21, 2017 I was driving to NY from my home in Pa, the car was shaking so badly, I turned around to go to Jack Williams on Rte 611, Stroudsburg, to get it looked at. John came out and told me it was the wheel bearings and took me into the repair shop to also show me some antifreeze on the top of a hose and said a drip fell on the mechanic that had been under the car. I told him to repair this also. As we walked back to the customer service area, I had my warranty card in my hand and asked John when he got it all worked out, to please call the warranty company to see if the wheel bearings were covered. He told me that this was normal wear and tear and it is never covered. I said the company seemed pretty good and I would like him to call just to be sure. John said this is his job, and he is the one who handles the warranties and wheel bearings are never covered ( I never mentioned to get the leak fixed, I knew that would not be covered). He said it was regular maintenance, like brakes and asked me if I would expect them to put on new brakes or tires? Now, I'm feeling like the stupid woman in a car shop and said of course not, but why would it hurt to ask? No, it's normal wear and tear. I got a rental car and left my car for the repair. Now this is where we have another major problem, John said he told me about getting tie rod ends while we were looking at the leak and he shook the wheel to show me how loose they were. This didn't happen. If he would have said that I would have KNOWN that the tie rod ends are covered by the warranty since a few months earlier the same store put a pair of them on the same car and the warranty covered them with no problems. So this is going to be a he said she said issue, but I also have a voice message from John and he never mentioned tie rod ends when he called me and gave me the costs( almost $1300.00). We never discussed the price beforehand, I even asked why wheel bearings were so expensive and he said something about them being pressed in and they were expensive. When I got the car and bill, I noticed that the wheel bearings really weren't that much, but the tie rod ends which I didn't expect to have done were what was running up the bill, plus the fact that we never discussed the price of the hose and that was VERY expensive. I again brought up that the warranty and that I KNOW the tie rods are covered, why didn't he call at least for that item? Plus I had checked that morning and the wheel bearings and labor were also covered which he probably would have found out if he had called for the tie rod ends. We decided I would pay for it and send the bill to the warranty company. They would not even discuss it with me, the warranty company said the repair shop broke the contract by not contacting them first and that they won't pay for it. Next step in small claims court. Very unhappy with them.
My tire pressure indicator light showed low tire pressure on the passenger rear tire. I took the car in for a tire diagnosis and was told that the tire was damaged beyond repair and that to be safe I should replace all four tires for just under $1,000. I was told that I might be able to "get by" with two new rear tires for about $460. I was pressured to order the tires right there and warned that driving my car would be dangerous. I took the car to another local repair shop where a small nail was removed from the tire in question, and where the tire was quickly and easily repaired for $12.72.
After researching this firm online, I discovered that this kind of fraudulent behavior is typical of this firm. I believe this is a well-practiced scam and advise consumers to stay away.