On April 19, 2018 I called J & M Relocation Co. and spoke with Lesley Phillips to schedule my move. The date reserved was May 25th, 2018. She told me there would be someone calling me the day before the move to advise me of the arrival time. She also collected $76.16 as a reservation fee. No one called me on 24 or 25 May to give me the arrival time.
I called the company about 8 am on Fri the 25th and was told the crew would be at my house before 10 am. When no one showed up at 10, I again called the company and was told the crew was running late and would be at my house in 15-30 minutes. No one showed, so I called the company again at 12 and was told the crew was on the way and would be at my house within the hour. When no one showed up I called two more times that same day and was finally told that they couldn’t move me on the 25th but would be at my house Sat. the 26th at 10 am.
The same scenario followed as the day before; told the crew was on the way on three occasions but again no one showed up. I was in the process of selling my home and needed to have all the furniture removed that weekend. I told the various people I talked with at the company about the necessity to clear out my house that weekend.
I finally rented a uhaul truck and two moving guys from uhaul to help me mvery on Monday 28 May, Memorial Day. J & L Relocation company never called to offer a reschedule date. I called them Tue 29 May to ask that the $76.16 reservation fee be refunded. The person at the company told me the finance department would refund my money that day. I have not received the refund. I need help getting this money refunded. All I get when I call them is more lies.
J&M Relocation, LLC. Reviews
On April 19, 2018 I called J & M Relocation Co. and spoke with Lesley Phillips to schedule my move. The date reserved was May 25th, 2018. She told me there would be someone calling me the day before the move to advise me of the arrival time. She also collected $76.16 as a reservation fee. No one called me on 24 or 25 May to give me the arrival time.
I called the company about 8 am on Fri the 25th and was told the crew would be at my house before 10 am. When no one showed up at 10, I again called the company and was told the crew was running late and would be at my house in 15-30 minutes. No one showed, so I called the company again at 12 and was told the crew was on the way and would be at my house within the hour. When no one showed up I called two more times that same day and was finally told that they couldn’t move me on the 25th but would be at my house Sat. the 26th at 10 am.
The same scenario followed as the day before; told the crew was on the way on three occasions but again no one showed up. I was in the process of selling my home and needed to have all the furniture removed that weekend. I told the various people I talked with at the company about the necessity to clear out my house that weekend.
I finally rented a uhaul truck and two moving guys from uhaul to help me mvery on Monday 28 May, Memorial Day. J & L Relocation company never called to offer a reschedule date. I called them Tue 29 May to ask that the $76.16 reservation fee be refunded. The person at the company told me the finance department would refund my money that day. I have not received the refund. I need help getting this money refunded. All I get when I call them is more lies.