J&M Pool Plastering was hired in 2013 to perform a simple plaster resurface on our 20+ year old pool which we built - old plaster had eroded in places and small random plaster cracks of about total of 20 feet total were present/ no water leaks. After receiving numerous estimates we decided to chose J&M since they were highly recommended by Home Advisor and was then named one of Southern Grouts and Mortars "SGM" factory trained installer - Owner Hernandez tried to sell us more services which we declined such as pool star-up, new tiles, decking, etc.. later their invoices sent to us viaEmail enclosed charges for services not requested and copy of original written contract was never provided following repeated requests. Their cost estimate by no means was the lowest one which in most cases is a cause for problems - we had chosen to use SGM premium product "Ultra" from a brochure and identified the installation step by step as manufacturer mandated by using a rolled BondKote primer base-
As soon as work was started we began to see small problems - delays- worker/s would not show up or non- scheduled and lacked basic equipment ie pump hoses, ladders, etc. which they borrowed from us. Old plaster materials being power washed settled everywhere in flower beds - etc.. We did not make a big deal of any of this and cooperated.
After the pool was finally drained I inspected the small plaster cracks (my backgoound as civil engineer/builder) and photographed - Prior when pool while it was idle waiting for service turned algae green so it required an acid wash which it never got- ebentually when J&M plastered it was done over the algae and bonding plaster material used (was not the rolled BondKote SGM recommended) in the brochure. This plaster was splattered unevenly with a paint brush and covered about 30% of surface instead of 100% when rolled-
The day pool prep began I was gone most of the day - when I returned to my shock I found most of my pool concrete shell (about 60+ feet ) had been cut with a deep grinder saw - the employee responsible told me Mr. Hernandez instructed him to tdo this - I contacted him immediatedly because this would certainly have some future problems and added costs which were not expected. Mr. Hernandez stated at the time he was not aware of this and would investigate. He was schedule to come by our home the next day to collect a payment- when he arrived he no response for the aforementioned account. I told him this damages needed to be repaired properly and we were not paying any extra for it since it was never requested/approved. To continue work he insisted on collecting the payment which we released. He would not take our credit card payment so a check was issued
The day after Bank of America (J&M's bank) sent us an Email giving notice they received our payment - but the amount noted was less than the check we issued. We contacted J&M to inquire about this and then they informed us that our check was not honored by BOA and requested a money order. Now they were creatong an issue that we stopped payment on their check which later Chase bank conformed to be false - a second check was later issued and cashed by J&M- Meanwhile a new billing invoice for the work of repairing the damages was issued -
Weeks after the pool was filled stains were coming through the plaster - some were rust and others algae - weeks later cracks began to appear - Mr. Hernandez while trying to capture payment for the damages he caused kept assuring this would never occur - now it was a reality. I had documented most of their work after it was obvious problems would occur from not following trade and manufaturer standards and lying about the materials used. In order for the manufacturer warranty to be elgible a batch# had to be included for the BondKote and Ultra Pearl Brite- Hernandez originally never provided the BondKote because they never used it - later he emailed a copy probally somebody elses.
This had now become a clear case of fraud/deceptive trade so I sent a complaint to Texas Attorney General and a notice to J&M to recover my money paid. In response 6months later J&M hired LLoyd Ward & Associates (BBB F-rating) and filed suit against me- Unknown to us until trial notice date by court we appeared and found we were being sued for stopping payment - the JP court did not allow any of the evidence showing Chase bank's statement and our document photos of damages-
These cracks which initialy were few are now large and water loss is significant - stains are everywhere - SGM does not assume any responsability and claims that J&M is soley responsible for the damages and repairs-
Originally we expected this to be a cosmetic repair but now we are faced with structural damages and a pricey bill to reconstruct our pool
Any potential customer be cautious of reviews read since J&M has been misleading pool owners and use their own people to write positive comments - those complaints BBB has arbitrated they have satisfied with covering up their fraudualent use of replacement inferior materials-
After much research i hired J &M Pool Plastering . It was the worst mistake and the most expensive. He stated I'd I picked the more expensive plaster and paid an additional 500 dollars I would have a 10 yr warranty. When the plaster started cording a year and 4 months later I called him and not only did he want to charge me 250 dollars to come out to look at the problem but blamed the plaster company??? U mm why the heck am I paying thousands and thousands of dollars for good workmanship. He asked me to call the pool plastering company if I had paid an extra 500 dollars for the warranty I didn't understand why I had to call anyone for that matter. Come to find out the pool plaster products he used weren't registered therefore there was never a warranty. The pool plaster company said that he could of used any product how they know for a fact that it was their product. That itself led me to believe this pool company JandB / Tñowner of the company Juan Hernandez is a the if with a license. I felt robbed because I have a pool with signs of corrosion and the tile looks awful to say the least. Juan Hernandez came twice once to give us the estimate and at the very end to collect the money. His workers made a big mess and dumped the plaster water on my grass which led to my grass dying. I had to take legal action to try to recover some of my money. Stay away from this business. Also they forgot to plug the water fittings and they is one ugly water sign running from the water fitting to the middle of the pool...very ugly look. So dissapointed...I guess the people that are giving this company thumbs up must be his family members and people he knows...there is no way these people are professional. Not one of his workers spoke English...Avoid being ripped off and avoid the stress and headache...stay away from this company.
J & M Pool Plastering Reviews
J&M Pool Plastering was hired in 2013 to perform a simple plaster resurface on our 20+ year old pool which we built - old plaster had eroded in places and small random plaster cracks of about total of 20 feet total were present/ no water leaks. After receiving numerous estimates we decided to chose J&M since they were highly recommended by Home Advisor and was then named one of Southern Grouts and Mortars "SGM" factory trained installer - Owner Hernandez tried to sell us more services which we declined such as pool star-up, new tiles, decking, etc.. later their invoices sent to us viaEmail enclosed charges for services not requested and copy of original written contract was never provided following repeated requests. Their cost estimate by no means was the lowest one which in most cases is a cause for problems - we had chosen to use SGM premium product "Ultra" from a brochure and identified the installation step by step as manufacturer mandated by using a rolled BondKote primer base-
As soon as work was started we began to see small problems - delays- worker/s would not show up or non- scheduled and lacked basic equipment ie pump hoses, ladders, etc. which they borrowed from us. Old plaster materials being power washed settled everywhere in flower beds - etc.. We did not make a big deal of any of this and cooperated.
After the pool was finally drained I inspected the small plaster cracks (my backgoound as civil engineer/builder) and photographed - Prior when pool while it was idle waiting for service turned algae green so it required an acid wash which it never got- ebentually when J&M plastered it was done over the algae and bonding plaster material used (was not the rolled BondKote SGM recommended) in the brochure. This plaster was splattered unevenly with a paint brush and covered about 30% of surface instead of 100% when rolled-
The day pool prep began I was gone most of the day - when I returned to my shock I found most of my pool concrete shell (about 60+ feet ) had been cut with a deep grinder saw - the employee responsible told me Mr. Hernandez instructed him to tdo this - I contacted him immediatedly because this would certainly have some future problems and added costs which were not expected. Mr. Hernandez stated at the time he was not aware of this and would investigate. He was schedule to come by our home the next day to collect a payment- when he arrived he no response for the aforementioned account. I told him this damages needed to be repaired properly and we were not paying any extra for it since it was never requested/approved. To continue work he insisted on collecting the payment which we released. He would not take our credit card payment so a check was issued
The day after Bank of America (J&M's bank) sent us an Email giving notice they received our payment - but the amount noted was less than the check we issued. We contacted J&M to inquire about this and then they informed us that our check was not honored by BOA and requested a money order. Now they were creatong an issue that we stopped payment on their check which later Chase bank conformed to be false - a second check was later issued and cashed by J&M- Meanwhile a new billing invoice for the work of repairing the damages was issued -
Weeks after the pool was filled stains were coming through the plaster - some were rust and others algae - weeks later cracks began to appear - Mr. Hernandez while trying to capture payment for the damages he caused kept assuring this would never occur - now it was a reality. I had documented most of their work after it was obvious problems would occur from not following trade and manufaturer standards and lying about the materials used. In order for the manufacturer warranty to be elgible a batch# had to be included for the BondKote and Ultra Pearl Brite- Hernandez originally never provided the BondKote because they never used it - later he emailed a copy probally somebody elses.
This had now become a clear case of fraud/deceptive trade so I sent a complaint to Texas Attorney General and a notice to J&M to recover my money paid. In response 6months later J&M hired LLoyd Ward & Associates (BBB F-rating) and filed suit against me- Unknown to us until trial notice date by court we appeared and found we were being sued for stopping payment - the JP court did not allow any of the evidence showing Chase bank's statement and our document photos of damages-
These cracks which initialy were few are now large and water loss is significant - stains are everywhere - SGM does not assume any responsability and claims that J&M is soley responsible for the damages and repairs-
Originally we expected this to be a cosmetic repair but now we are faced with structural damages and a pricey bill to reconstruct our pool
Any potential customer be cautious of reviews read since J&M has been misleading pool owners and use their own people to write positive comments - those complaints BBB has arbitrated they have satisfied with covering up their fraudualent use of replacement inferior materials-
After much research i hired J &M Pool Plastering . It was the worst mistake and the most expensive. He stated I'd I picked the more expensive plaster and paid an additional 500 dollars I would have a 10 yr warranty. When the plaster started cording a year and 4 months later I called him and not only did he want to charge me 250 dollars to come out to look at the problem but blamed the plaster company??? U mm why the heck am I paying thousands and thousands of dollars for good workmanship. He asked me to call the pool plastering company if I had paid an extra 500 dollars for the warranty I didn't understand why I had to call anyone for that matter. Come to find out the pool plaster products he used weren't registered therefore there was never a warranty. The pool plaster company said that he could of used any product how they know for a fact that it was their product. That itself led me to believe this pool company JandB / Tñowner of the company Juan Hernandez is a the if with a license. I felt robbed because I have a pool with signs of corrosion and the tile looks awful to say the least. Juan Hernandez came twice once to give us the estimate and at the very end to collect the money. His workers made a big mess and dumped the plaster water on my grass which led to my grass dying. I had to take legal action to try to recover some of my money. Stay away from this business. Also they forgot to plug the water fittings and they is one ugly water sign running from the water fitting to the middle of the pool...very ugly look. So dissapointed...I guess the people that are giving this company thumbs up must be his family members and people he knows...there is no way these people are professional. Not one of his workers spoke English...Avoid being ripped off and avoid the stress and headache...stay away from this company.