I was searching for a Honda Gold Wing for a couple of months. I sent J&J an e-mail thru the Trader Cycle website. I got a call from a sales person on August 29th. We spoke about the Gold Wing briefly. It was advertised with 23,000 miles, with Heat and Audio comfort package. They was asking $9.900.00 for the bike. I thought about it thru out the day and spoke to my wife. She was sold on the bike due to the heated seats. She gets cold easily. I live four hours away in Central Pa and I didn’t want to drive out there August 30th and find out it got sold the night before.
We walked in and asked for the salesman. He walked us over to the bike and disappeared. He never came back. I sat there for a while and no one came over, I started the bike and He came running telling me to turn off the bike. I told him I had questions. He said he would be right back. So I went back in the building and looked at the wing. I found a few things on the bike that was damaged one of them a safety item the lights on the trunk was broken. And still no salesman at the bike. While I was in the building looking at the bike my wife was outside and he came by.
She asked him are you going to pull the bike out so we can look at it or not? That got him to pull the bike out. As he was getting off the bike his words was to me and my wife was” Don’t take the bike anywhere”. He didn’t come back. My wife got another person from the dealership to show me a few things on the bike and how they worked. He was at least helpful. He had other business to attend to and had to go. The next thing I know the salesman comes out and asked me to come inside. I mentioned the bike had some issues and his words were “It is a used bike. If you want to buy a new one I can do that”.
So once the deal was done and all the paperwork signed by my wife and I. I asked the salesman to give me a hand unloading and reloading the Wing on the trailer.. I thought I didn’t see the heated switch controls. I went back in and said to the salesman. Please come and show me how the heated seats and grips work on the bike. He came out with the bike all tied down, paperwork done to show me how to use the heat. As he was looking at the bike I questioned the audio package as well. He said it had the audio because it had the tweeters in the speakers; ( I found out later from a Honda dealer it doesn’t have the audio package or heat package as advertised, and that it had aftermarket heated grips only) we went back to the heated seats and grips. In 30 seconds he said it doesn’t have heated seats.
I said to him that is a problem. I told him it was advertised with heated seats and grips with an audio package. His words to me was “Well do you want to unwrap it?” meaning unload the bike and walk away. I just spent four hours driving, spent a night in a hotel, spent four hours at the business buying the bike. At that point I had enough of this salesman. I told him I am done talking to you. You need to get me a manager or owner. He told me “I am as good as it gets. No one was there”. After some thought on the ride home, I thought he lied about that too. His sales manager came out to look at my trade. But wasn’t available when there was an issue with the purchase. He then said that they weren’t going to put heated seats on the bike.
He said “He didn’t know it was advertised with the heat and audio package and that he would print out the Cycle trader advertisement put it on the sales mangers desk and that he would call me first thing tomorrow morning. J&J cycles lied. I never got a call. I waited until after Labor Day and sent another e-mail thru Cycle trader site on the bike advertisement that I bought the bike and it was advertised improperly. I never got a call. I called and asked for a general manger or owner on or around Sept 26th. Well I got a sales manager I went thru everything with him and his question was. Then why did you take the bike? My response was quick. I said did you hear anything I just said. I was told at the time I would receive a call from the sales manager the next day.
Over thirty days of ownership of the bike and I can’t get a call from this business. I don’t know if they treat everyone this way or just the folks that are out of the area. If I had a salesman that did his job and stayed with the buyer and explained all the option or at least was familiar with what they advertise there may have been a good chance I walked away from this bike before I spent all the time at the dealership doing the entire deal and the fact that I was promised a call from someone at this business the next day. Another lie. I never got a return call, e-mail, text from the business. J&J Cycle hasn’t made a good faith effort to address my consumer complaint and I was forced to file a complaint with the BBB. Well since then the business hasn’t responded to two letters from the BBB. It has been over two months. They have never called me. Buyer beware!!!!!! Don’t do it !!
J & J Motors Reviews
I was searching for a Honda Gold Wing for a couple of months. I sent J&J an e-mail thru the Trader Cycle website. I got a call from a sales person on August 29th. We spoke about the Gold Wing briefly. It was advertised with 23,000 miles, with Heat and Audio comfort package. They was asking $9.900.00 for the bike. I thought about it thru out the day and spoke to my wife. She was sold on the bike due to the heated seats. She gets cold easily. I live four hours away in Central Pa and I didn’t want to drive out there August 30th and find out it got sold the night before.
We walked in and asked for the salesman. He walked us over to the bike and disappeared. He never came back. I sat there for a while and no one came over, I started the bike and He came running telling me to turn off the bike. I told him I had questions. He said he would be right back. So I went back in the building and looked at the wing. I found a few things on the bike that was damaged one of them a safety item the lights on the trunk was broken. And still no salesman at the bike. While I was in the building looking at the bike my wife was outside and he came by.
She asked him are you going to pull the bike out so we can look at it or not? That got him to pull the bike out. As he was getting off the bike his words was to me and my wife was” Don’t take the bike anywhere”. He didn’t come back. My wife got another person from the dealership to show me a few things on the bike and how they worked. He was at least helpful. He had other business to attend to and had to go. The next thing I know the salesman comes out and asked me to come inside. I mentioned the bike had some issues and his words were “It is a used bike. If you want to buy a new one I can do that”.
So once the deal was done and all the paperwork signed by my wife and I. I asked the salesman to give me a hand unloading and reloading the Wing on the trailer.. I thought I didn’t see the heated switch controls. I went back in and said to the salesman. Please come and show me how the heated seats and grips work on the bike. He came out with the bike all tied down, paperwork done to show me how to use the heat. As he was looking at the bike I questioned the audio package as well. He said it had the audio because it had the tweeters in the speakers; ( I found out later from a Honda dealer it doesn’t have the audio package or heat package as advertised, and that it had aftermarket heated grips only) we went back to the heated seats and grips. In 30 seconds he said it doesn’t have heated seats.
I said to him that is a problem. I told him it was advertised with heated seats and grips with an audio package. His words to me was “Well do you want to unwrap it?” meaning unload the bike and walk away. I just spent four hours driving, spent a night in a hotel, spent four hours at the business buying the bike. At that point I had enough of this salesman. I told him I am done talking to you. You need to get me a manager or owner. He told me “I am as good as it gets. No one was there”. After some thought on the ride home, I thought he lied about that too. His sales manager came out to look at my trade. But wasn’t available when there was an issue with the purchase. He then said that they weren’t going to put heated seats on the bike.
He said “He didn’t know it was advertised with the heat and audio package and that he would print out the Cycle trader advertisement put it on the sales mangers desk and that he would call me first thing tomorrow morning. J&J cycles lied. I never got a call. I waited until after Labor Day and sent another e-mail thru Cycle trader site on the bike advertisement that I bought the bike and it was advertised improperly. I never got a call. I called and asked for a general manger or owner on or around Sept 26th. Well I got a sales manager I went thru everything with him and his question was. Then why did you take the bike? My response was quick. I said did you hear anything I just said. I was told at the time I would receive a call from the sales manager the next day.
Over thirty days of ownership of the bike and I can’t get a call from this business. I don’t know if they treat everyone this way or just the folks that are out of the area. If I had a salesman that did his job and stayed with the buyer and explained all the option or at least was familiar with what they advertise there may have been a good chance I walked away from this bike before I spent all the time at the dealership doing the entire deal and the fact that I was promised a call from someone at this business the next day. Another lie. I never got a return call, e-mail, text from the business. J&J Cycle hasn’t made a good faith effort to address my consumer complaint and I was forced to file a complaint with the BBB. Well since then the business hasn’t responded to two letters from the BBB. It has been over two months. They have never called me. Buyer beware!!!!!! Don’t do it !!