This is the absolute only company that charges both shipping to you as well as return shipping and VAT tax. It takes days for them to respond and when I made an error when ordering size 8 sneakers I emailed them to change to size 7 but by the time they responded the sneakers were shipped out. They charged me $40 shipping and $35 VAT per pair of sneakers !!! Not one European company , farfetch, Garmetory, etc charges shipping fees let alone return shipping and VAT! Never again !! Do not send me a link to your model, I don’t care !!! You are scammers
This is the absolute only company that charges both shipping to you as well as return shipping and VAT tax. It takes days for them to respond and when I made an error when ordering size 8 sneakers I emailed them to change to size 7 but by the time they responded the sneakers were shipped out. They charged me $40 shipping and $35 VAT per pair of sneakers !!! Not one European company , farfetch, Garmetory, etc charges shipping fees let alone return shipping and VAT! Never again !! And don’t email me your model I don’t care you are scammers.
Hi Its a most horrible company. The prices on website are base price then +++++ so actual price is same as any other website and whats worst they don't offer free refunds. So you pay shipping twice if you need to return the item. I ended up paying 200 euros on an item i returned just for shipping and on top my refund is no where to be seen. They also have the worst customer service you will ever experience . They should be selling peanuts and not equipped to sell luxury goods. I would never recommend anyone to use this crappy company.
Pay a few dollars extra and deal with a professional company not a crappy company like this . I also think half of the things they sell is fake
I had made some research about Italist before ordering and was aware that there were quite some negative feedbacks. Well, I will ads one!
I ordered a pair of Stella Mc Cartney shoes in my usual Stella size. When they arrived (very quickly, only positive point), I was extremely surprised to discover that they were sizing erry very big. Like I should have ordered a 35.5 instead of a 37.5! Why don't they mention this kind of things on their website in then first place?
Then I had to organize the return. They don't give you any other option than shipping back via UPS. Which is obviously ridiculously expensive and forces you to take a day of to wait for them. Not convenient at all. And UPS did not show up during the arranged slot... so I had to re-arrange another one!
It took quite some time to receive the reimbursement and this is when it gets really bad. They only reimbursed me part of what they should have. They still owe me almost 150 euros. And they don't answer my emails anymore. Of course. And you cannot reach them via phone. Of course....
So my advice: do not order from them! The products are cheaper, but in case they don't fit you loose a lot.
I lost over 100 euros shipping and taxes and I am still waiting for the reimbursement of almost 150 euros... so that's a 250 euros loss right now...
Seriously, do NOT purchase from Italist. I bought a Gucci Marmont belt and when's excited but when I received it it was fake. The tags were different than what was said on the belt and the belt was obviously made of cheaper material.
I was suspicious so I brought it to a Gucci store and they verified it was not a real belt. So here's the deal, Italist guarantees their products are real, however they ship (sight unseen or product validated) from any store in Italy - so they are not actually authenticating their products in person.
After I emailed them (no number to call their customer service- that should be a clue that they are sketchy), they were prompt about a return. To make a long story short I had misplaced my "dust bag" and they emailed me that without the "duster bag" I could not get a refund? Huh? The item is fake? Your website says you only sell real items? I am so disappointed and will never purchase any goods from a site that does not have a direct relationship with the manufacture. Save yourself a few hundred bucks - buy from a valid site- and rest assure your hard earned money is actually purchasing a real item.
Italist sells fake items - make sure you don't get scammed. Wish I would have listened to my own intuition
Italist, Inc. Reviews
Never again
This is the absolute only company that charges both shipping to you as well as return shipping and VAT tax. It takes days for them to respond and when I made an error when ordering size 8 sneakers I emailed them to change to size 7 but by the time they responded the sneakers were shipped out. They charged me $40 shipping and $35 VAT per pair of sneakers !!! Not one European company , farfetch, Garmetory, etc charges shipping fees let alone return shipping and VAT! Never again !! Do not send me a link to your model, I don’t care !!! You are scammers
Never will buy again
This is the absolute only company that charges both shipping to you as well as return shipping and VAT tax. It takes days for them to respond and when I made an error when ordering size 8 sneakers I emailed them to change to size 7 but by the time they responded the sneakers were shipped out. They charged me $40 shipping and $35 VAT per pair of sneakers !!! Not one European company , farfetch, Garmetory, etc charges shipping fees let alone return shipping and VAT! Never again !! And don’t email me your model I don’t care you are scammers.
Horrible horrible horrible
Hi Its a most horrible company. The prices on website are base price then +++++ so actual price is same as any other website and whats worst they don't offer free refunds. So you pay shipping twice if you need to return the item. I ended up paying 200 euros on an item i returned just for shipping and on top my refund is no where to be seen. They also have the worst customer service you will ever experience . They should be selling peanuts and not equipped to sell luxury goods. I would never recommend anyone to use this crappy company.
Pay a few dollars extra and deal with a professional company not a crappy company like this . I also think half of the things they sell is fake
I had made some research about Italist before ordering and was aware that there were quite some negative feedbacks. Well, I will ads one!
I ordered a pair of Stella Mc Cartney shoes in my usual Stella size. When they arrived (very quickly, only positive point), I was extremely surprised to discover that they were sizing erry very big. Like I should have ordered a 35.5 instead of a 37.5! Why don't they mention this kind of things on their website in then first place?
Then I had to organize the return. They don't give you any other option than shipping back via UPS. Which is obviously ridiculously expensive and forces you to take a day of to wait for them. Not convenient at all. And UPS did not show up during the arranged slot... so I had to re-arrange another one!
It took quite some time to receive the reimbursement and this is when it gets really bad. They only reimbursed me part of what they should have. They still owe me almost 150 euros. And they don't answer my emails anymore. Of course. And you cannot reach them via phone. Of course....
So my advice: do not order from them! The products are cheaper, but in case they don't fit you loose a lot.
I lost over 100 euros shipping and taxes and I am still waiting for the reimbursement of almost 150 euros... so that's a 250 euros loss right now...
Seriously, do NOT purchase from Italist. I bought a Gucci Marmont belt and when's excited but when I received it it was fake. The tags were different than what was said on the belt and the belt was obviously made of cheaper material.
I was suspicious so I brought it to a Gucci store and they verified it was not a real belt. So here's the deal, Italist guarantees their products are real, however they ship (sight unseen or product validated) from any store in Italy - so they are not actually authenticating their products in person.
After I emailed them (no number to call their customer service- that should be a clue that they are sketchy), they were prompt about a return. To make a long story short I had misplaced my "dust bag" and they emailed me that without the "duster bag" I could not get a refund? Huh? The item is fake? Your website says you only sell real items? I am so disappointed and will never purchase any goods from a site that does not have a direct relationship with the manufacture. Save yourself a few hundred bucks - buy from a valid site- and rest assure your hard earned money is actually purchasing a real item.
Italist sells fake items - make sure you don't get scammed. Wish I would have listened to my own intuition