This has happened twice from this company. Twice I downloaded games (Empire & Puzzles and Merge Dragons, two games I would have never downloaded except for an offer for gems for another game), completed the requirements of the offer and waited for the reward offer which never arrived. So, I contact their support. Their support form on their website is laughable, as it doesn't allow you to send a screenshot over 5MB (screenshots on my iPhone are over 10MB) and they don't accept .JPEGs, at least not the form I accessed through my phone. Their auto-generated email response was that my claim was rejected either because I downloaded the game before (which never happened for either game) or I didn't fulfill the requirements of the offer (another line of garbage). I send them proof that I had not downloaded either of these games before and a screenshot of my progress in the game, meeting their requirement. Again, an auto-generated email rejecting my claim. When you communicate back, you'll get a scripted response from them, stating why you were rejected.
Frankly, I have no idea what they are looking at when they rejected my claims but I know I met their requirements. I honestly believe they are changing the terms of the offer and then rejecting the claim thereafter. And you can send them proof all you want, they will still reject your claim based on some arbitrary nonsense. They claim it is their advertisers that are rejecting your claim but I call B.S.
I wish I knew who to contact at Apple and let them know about theese shady people.
A Deceptive Company to be Avoided. They do not honor their rewards program and ask for proof that is unavailable. Advertisers simply send you back to them for more boilerplate emails explaining how you have been rejected. Additionally, the "proof” of completion requested by their support team is never provided through email or the game developers application See below....
> > Dear user, > > Ticket #7182537 (Legendary - Game of Heroes - Install & open the app for iOS to earn Gems!) has been reviewed again and will not be approved. We cannot confirm your offer completion with the advertiser from the proof you have provided. > > Please send us proof (screenshot) that contains all the transaction details including the time and date of completion so we can verify with the advertiser. > > Additionally, please check that you indeed completed the offer through our offer wall and not through another offer provider. > > Thank you, > Customer Support Team > > *This is an automated email*
I completed an offer on an offer wall for a mobile game I play, after spending a week straight completing their stupid offer, I waited 2 whole days and never saw the gems I was owed for the offer I completed. After I sent proof via their help desk, all they did was reject my claim, when I provided sufficient proof that I completed the offer. I want to get this scam artist site shut down.
ironSource Reviews
This has happened twice from this company. Twice I downloaded games (Empire & Puzzles and Merge Dragons, two games I would have never downloaded except for an offer for gems for another game), completed the requirements of the offer and waited for the reward offer which never arrived. So, I contact their support. Their support form on their website is laughable, as it doesn't allow you to send a screenshot over 5MB (screenshots on my iPhone are over 10MB) and they don't accept .JPEGs, at least not the form I accessed through my phone. Their auto-generated email response was that my claim was rejected either because I downloaded the game before (which never happened for either game) or I didn't fulfill the requirements of the offer (another line of garbage). I send them proof that I had not downloaded either of these games before and a screenshot of my progress in the game, meeting their requirement. Again, an auto-generated email rejecting my claim. When you communicate back, you'll get a scripted response from them, stating why you were rejected.
Frankly, I have no idea what they are looking at when they rejected my claims but I know I met their requirements. I honestly believe they are changing the terms of the offer and then rejecting the claim thereafter. And you can send them proof all you want, they will still reject your claim based on some arbitrary nonsense. They claim it is their advertisers that are rejecting your claim but I call B.S.
I wish I knew who to contact at Apple and let them know about theese shady people.
A Deceptive Company to be Avoided. They do not honor their rewards program and ask for proof that is unavailable. Advertisers simply send you back to them for more boilerplate emails explaining how you have been rejected. Additionally, the "proof” of completion requested by their support team is never provided through email or the game developers application See below....
> > Dear user, > > Ticket #7182537 (Legendary - Game of Heroes - Install & open the app for iOS to earn Gems!) has been reviewed again and will not be approved. We cannot confirm your offer completion with the advertiser from the proof you have provided. > > Please send us proof (screenshot) that contains all the transaction details including the time and date of completion so we can verify with the advertiser. > > Additionally, please check that you indeed completed the offer through our offer wall and not through another offer provider. > > Thank you, > Customer Support Team > > *This is an automated email*
I completed an offer on an offer wall for a mobile game I play, after spending a week straight completing their stupid offer, I waited 2 whole days and never saw the gems I was owed for the offer I completed. After I sent proof via their help desk, all they did was reject my claim, when I provided sufficient proof that I completed the offer. I want to get this scam artist site shut down.