In the many years I used this service for document shredding, they were consistently horrible to deal with. Billing errors, billing for services not performed, using foreign call centers that do not understand issues, hanging up after being on the phone with them for an hour, reps make no notes, so you have to start over with someone new.
They cannot fix issues no matter how many ways you explain what the problem is, they pass the problem off to other people who ignore your issue, they rarely call you back, taking weeks to fix things only to change them back.
The biggest issue is I received credit for invoices they billed when they didn't service my locations. After months of calling and emailing, I receive credits for those invoices - I have the email and copies of the credits. My account is at $0 balance. They then send the invoices to a collection agency who is calling my office.
It is so ridiculous to be this incompetent and still have customers. Anyone who uses them had best be auditing their invoices because they always overcharged me for services never provided. This over billing continues for months and months because they don't deal with your issues in a timely manner and continually "lose" the notes on your account and make you start your complaint over again.
They often promised pick up of shred bins on certain dates but would never show up. I have been waiting since August for them to close my account that is paid in full, and it's still open. Then I found out they sent those invoices to collections! It is truly mind boggling at how inept they are.
It's also sad that they are the recommended service to be used by our parent company. I have issued complaints twice to our parent company about how bad they are to us. I should have dumped them years ago, but we are expected to use them. There's only so much a person should put up with - and I'm well past that limit.
MATT, THE LEADER OF A CRIMINAL, WHITE-COLLAR ENTERPRISE THAT NEEDS TO BE THOROUGHLY INVESTIGATED. HE'S RUNNING THE SECURE SHREDDING PROGRAM AT IRON MOUNTAIN AND OVER 75% OF THE ORDERS THAT HIS TEAM PUTS IN IS NON-EXISTENT. NUMBERS ARE INFLATED ASTRONOMICALLY, BUT SHAREHOLDERS ARE FITTING THE BILL.
SOMEBODY WHO CARES ABOUT IRON MOUNTAIN NEEDS TO REALLY CHECK OUT MATT CONMAN. HE IS MASTERMINDING EVERYTHING. HE HAS LITTLE PAWNS LIKE THOMAS DO AND TORYAN SMITH DO HIS DIRTY WORK SO THAT WHEN SHIIT HITS THE FAN, HE CAN AT LEAST BLAME THEM FOR EVERYTHING AND HE'LL ACT LIKE HE NEVER KNEW. HE'S A SHADY CHARACTER. PLEASE LOOK AT HIS PICTURE CAREFULLY.
MATT J. CONWAY IS ALLOWING SALES REPS TO PUT FAKE INFORMATION ONTO CONTRACTS AFTER THE CUSTOMER HAS SIGNED THE PAPERWORK. THE CUSTOMER HAS NO IDEA ABOUT THIS, AND THINK THEY SIGNED UP FOR ONE THING, BUT REALLY ARE GETTING SCREWED ON THE BACK END.
IRON MOUNTAIN SHREDDING HAS NO VALUE AND IS IN THE NEGATIVE, BUT MATT WANTS TO CONTINUE TO BE UNETHICAL, BEEF UP THE NUMBERS SO THAT ONE DAY SOME IDIOT CAN BUY THEIR WORTHLESS DIVISION FOR MILLIONS (DON'T BE THAT IDIOT). IN THE MEANTIME, HE'S INTERNALLY RAPING IRON MOUNTAIN INC. BECAUSE THEY ARE SO BIG THEY WON'T KNOW NOR WILL NEVER KNOW BECAUSE THE CON MAN IS SO SECRETIVE.
THE FBI, SHAREHOLDERS, AND AUDITORS SHOULD BE ALL OVER THIS CLOWN AND HIS STAFF!!!
THOMAS DO (Sales Rep - located in Pico Rivera, Ca) is internally, FINANCIALLY RAPING Iron Mountain and making their Secure shredding unit look bigger than what it really is. He is inputting fradulent information into the company's CRM. Shareholders and investors are investing into a HOUSE OF CARDS. Put, Iron Mountain Secure shredding is in the RED (see Wiki online). Customers BEWARE of doing business with THOMAS DO. He is a SCAM ARTIST. He'll make you sign paperwork then add his own writing/typing onto the contracts, and customers will never know about what they truly signed; plus get STUCK into a contract that they never get out of. IRON MOUNTAIN SECURE SHREDDING IS A PHONY BUSINESS on the inside. They company is too big to notice these things because certain people in the company are ALLOWING this to happen because their intentions are to make their secure shredding unit LOOK big, but it's really not.
CUSTOMERS, please GOOGLE "Iron Mountain Secure Shredding" and read about the OTHER complaints.
Iron Mountain Reviews
In the many years I used this service for document shredding, they were consistently horrible to deal with. Billing errors, billing for services not performed, using foreign call centers that do not understand issues, hanging up after being on the phone with them for an hour, reps make no notes, so you have to start over with someone new.
They cannot fix issues no matter how many ways you explain what the problem is, they pass the problem off to other people who ignore your issue, they rarely call you back, taking weeks to fix things only to change them back.
The biggest issue is I received credit for invoices they billed when they didn't service my locations. After months of calling and emailing, I receive credits for those invoices - I have the email and copies of the credits. My account is at $0 balance. They then send the invoices to a collection agency who is calling my office.
It is so ridiculous to be this incompetent and still have customers. Anyone who uses them had best be auditing their invoices because they always overcharged me for services never provided. This over billing continues for months and months because they don't deal with your issues in a timely manner and continually "lose" the notes on your account and make you start your complaint over again.
They often promised pick up of shred bins on certain dates but would never show up. I have been waiting since August for them to close my account that is paid in full, and it's still open. Then I found out they sent those invoices to collections! It is truly mind boggling at how inept they are.
It's also sad that they are the recommended service to be used by our parent company. I have issued complaints twice to our parent company about how bad they are to us. I should have dumped them years ago, but we are expected to use them. There's only so much a person should put up with - and I'm well past that limit.
MATT, THE LEADER OF A CRIMINAL, WHITE-COLLAR ENTERPRISE THAT NEEDS TO BE THOROUGHLY INVESTIGATED. HE'S RUNNING THE SECURE SHREDDING PROGRAM AT IRON MOUNTAIN AND OVER 75% OF THE ORDERS THAT HIS TEAM PUTS IN IS NON-EXISTENT. NUMBERS ARE INFLATED ASTRONOMICALLY, BUT SHAREHOLDERS ARE FITTING THE BILL.
SOMEBODY WHO CARES ABOUT IRON MOUNTAIN NEEDS TO REALLY CHECK OUT MATT CONMAN. HE IS MASTERMINDING EVERYTHING. HE HAS LITTLE PAWNS LIKE THOMAS DO AND TORYAN SMITH DO HIS DIRTY WORK SO THAT WHEN SHIIT HITS THE FAN, HE CAN AT LEAST BLAME THEM FOR EVERYTHING AND HE'LL ACT LIKE HE NEVER KNEW. HE'S A SHADY CHARACTER. PLEASE LOOK AT HIS PICTURE CAREFULLY.
BRINGS NO VALUE TO THE WORKPLACE.
DOES UNETHICAL WORK BEHIND CLOSED DOORS.
IS ONE OF THE REASON WHY IRON MOUNTAIN WILL RECEIVE YET ANOTHER LAWSUIT.
THOMAS IS ALSO THE REASON THERE IS A CURRENT INVESTIGATION HAPPENING WITH HIS NAME ASSOCIATED WITH FRAUDULENT ACTIVITY.
THOMAS IS NOT ELIGIBLE FOR RE-HIRE IN THE GREATER LA AREA.
MATT J. CONWAY IS ALLOWING SALES REPS TO PUT FAKE INFORMATION ONTO CONTRACTS AFTER THE CUSTOMER HAS SIGNED THE PAPERWORK. THE CUSTOMER HAS NO IDEA ABOUT THIS, AND THINK THEY SIGNED UP FOR ONE THING, BUT REALLY ARE GETTING SCREWED ON THE BACK END.
IRON MOUNTAIN SHREDDING HAS NO VALUE AND IS IN THE NEGATIVE, BUT MATT WANTS TO CONTINUE TO BE UNETHICAL, BEEF UP THE NUMBERS SO THAT ONE DAY SOME IDIOT CAN BUY THEIR WORTHLESS DIVISION FOR MILLIONS (DON'T BE THAT IDIOT). IN THE MEANTIME, HE'S INTERNALLY RAPING IRON MOUNTAIN INC. BECAUSE THEY ARE SO BIG THEY WON'T KNOW NOR WILL NEVER KNOW BECAUSE THE CON MAN IS SO SECRETIVE.
THE FBI, SHAREHOLDERS, AND AUDITORS SHOULD BE ALL OVER THIS CLOWN AND HIS STAFF!!!
IRON MOUNTAIN NEEDS TO BE SUED, AGAIN!!!
THOMAS DO (Sales Rep - located in Pico Rivera, Ca) is internally, FINANCIALLY RAPING Iron Mountain and making their Secure shredding unit look bigger than what it really is. He is inputting fradulent information into the company's CRM. Shareholders and investors are investing into a HOUSE OF CARDS. Put, Iron Mountain Secure shredding is in the RED (see Wiki online). Customers BEWARE of doing business with THOMAS DO. He is a SCAM ARTIST. He'll make you sign paperwork then add his own writing/typing onto the contracts, and customers will never know about what they truly signed; plus get STUCK into a contract that they never get out of. IRON MOUNTAIN SECURE SHREDDING IS A PHONY BUSINESS on the inside. They company is too big to notice these things because certain people in the company are ALLOWING this to happen because their intentions are to make their secure shredding unit LOOK big, but it's really not.
CUSTOMERS, please GOOGLE "Iron Mountain Secure Shredding" and read about the OTHER complaints.