After literally years of thinking how great it would be to get a Roomba, I finally buckled and bought an i7.
I might as well have burned my money.
In short, this thing has not worked properly since day 1.
It:
- Won't reliably dock
- Gets itself stuck all the time
- Suction is not great, and has never been
- Does not do very well with pet hair, despite their claims otherwise
- Often decides there is something wrong with one of its wheels. This is not the case, because not only have I played their games with the "maintenance and cleaning" and found nothing wrong, I've also started testing it by triggering the sensors (just flip over and push the wheel) to convince it that I did "clean" it, and it works fine after that.
- Many times when it gets stuck, it will try to force its way out, and push my furniture around. For example, one day it got stuck, I went to "rescue it", and it had pushed my dining room chair about 7 feet trying to... IDK what?? Force its way out? Break my furniture? No joke. I'm sitting here thinking "well, you got yourself in there, why didn't you just back out exactly the way you came???"
Their "customer service" is truly awful. You're going to hold for at least 20 minutes (usually 40+), no matter what time of day you call. Then they connect you to someone who just doesn't give a fig, and you're going to have to talk to them for at least 30 minutes. So there's an hour+ of your day gone.
Their "support" made me run through all sorts of hoops for "troubleshooting" which was a joke. It was nothing more than basic maintenance stuff you can easily find online, and which I had already been keeping up with.
Then they talked me into believing their nonsense that "it just has to learn more, it will get better." Like an idiot, I believed that. Then I realized they conveniently did that to get me to wait long enough so I couldn't return it.
Many angry calls later, they started promising me they would send me a replacement robot.
Nothing. Crickets. I got no replacement.
Now I'm back again with them, and they "escalated" my issues, and claimed once again that they would indeed get the replacement out to me. That was on 7/19/2022.
They claimed I would get an email with shipping / tracking by Friday 7/22/2022.
Guess what???? I got nothing. Here it is, 7/25/2022 with still no help and my money has been swindled away from me.
I've lost hundreds of dollars and countless hours that I will never get back thanks to this awful company and their scam products.
Now I'm here telling all of you to save your money and just use a regular vacuum. A regular vacuum is faster, does a better job, and is more reliable.
I purchased my roomba i7 with automatic dirt disposal online from the company in December 2020 for about $950. The robot vacuum cleaner completely stopped working 8 months later in August 2021.
I called customer service - but the wait makes it impossible to talk to anyone. My first call said there were 21 calls ahead of me. My second call reported 48 calls ahead of me. So I tried emailing customer service. The customer service email response was 1. reboot the machine (which I had explained in my email did not help) or 2. call the same customer service line I had tried earlier. I next tried forwarding the email string to customer service and asked for more guidance. It’s now been 2 weeks with no response from Irobot.
The bottom line is that the company is not honoring the one year warranty.
Purchased online directly from iRobot, total $734.74 12/17/19
I began experiencing problems with the auto-clean system almost immediately (January 2020)
Contacted Customer Care in January via phone and was advised to clean the unit.
Contacted and opened incident # 200221-003129 February 21. Spent almost 2 hours cumulatively trying to troubleshoot the problem. This included sending my multiple pictures to the troubleshooting agent. Was repeatedly told (courteously) that the problem was my lack of cleaning and maintenance.
My problems continued, I contacted again 3/2, 3/6, 3/11, 3/15, 3/17, 3/23, 3/24 (requested replacement) 3/27 (demanded replacement), 3/30, 4/22. iRobot finally concluded that the problem was a defective auto-clean base unit (not my lack of maintenance). However, they could not replace it because it was on back-order.
I was sent a base charging unit until auto-clean unit available again. Replacement on back-order indefinitely.
I continue to receive automated emails stating that the replacement unit is on back-order. Here is my question-are you still selling that same unit through your retail site? If so, it stands to reason you should be able to send me one of those units.
It is now 5 months since I made this purchase. I have been extraordinarily patient to the point of being dumb. I requested that the unit be replaced or refunded several times with no resolution. I tried again today, once more, to be a good customer and wrote again on your email support site and asked for a telephone call. UPDATE: Received another polite “it’s on back-order” email yesterday-no phone call received.
Just had my i7 stolen from irobot customer support. I sent it in to be replaced after it has had so many problems this is the second time I've had to send it in and they said for over a month they are sending it and now they told me they are not sending me it because I didn't send back one of the vacuums from way back in January. I through it out because I was never told i needed to send it in and it had been so long and was broken. They had never contacted me about it. I just sent them the one I had in May to be replaced and now I have no Roomba after over a month of waiting they didn't even bother to tell me, I kept calling and they kept telling me it's on its way I even have an email saying it's on its way. Now I have no Roomba and they are not doing anything about it. I bought the i7 with the bin too and had nothing but problems with it. Never got good use. Don't waste your money. This company has terrible customer service! They'll rob you! They are theives! I've never seen worse customer service!
I purchased the vacume iRobot and it does quite well. Don't waste your money, over $700 on the s****.>
I purchased this device because I like electronics, but this one is a dud, don't purchase and if you see 4 stars on reviews, be cautious about who posted them. Purchasing this will be a big financial mistake.
iRobot Corporation Reviews
After literally years of thinking how great it would be to get a Roomba, I finally buckled and bought an i7.
I might as well have burned my money.
In short, this thing has not worked properly since day 1.
It:
- Won't reliably dock
- Gets itself stuck all the time
- Suction is not great, and has never been
- Does not do very well with pet hair, despite their claims otherwise
- Often decides there is something wrong with one of its wheels. This is not the case, because not only have I played their games with the "maintenance and cleaning" and found nothing wrong, I've also started testing it by triggering the sensors (just flip over and push the wheel) to convince it that I did "clean" it, and it works fine after that.
- Many times when it gets stuck, it will try to force its way out, and push my furniture around. For example, one day it got stuck, I went to "rescue it", and it had pushed my dining room chair about 7 feet trying to... IDK what?? Force its way out? Break my furniture? No joke. I'm sitting here thinking "well, you got yourself in there, why didn't you just back out exactly the way you came???"
Their "customer service" is truly awful. You're going to hold for at least 20 minutes (usually 40+), no matter what time of day you call. Then they connect you to someone who just doesn't give a fig, and you're going to have to talk to them for at least 30 minutes. So there's an hour+ of your day gone.
Their "support" made me run through all sorts of hoops for "troubleshooting" which was a joke. It was nothing more than basic maintenance stuff you can easily find online, and which I had already been keeping up with.
Then they talked me into believing their nonsense that "it just has to learn more, it will get better." Like an idiot, I believed that. Then I realized they conveniently did that to get me to wait long enough so I couldn't return it.
Many angry calls later, they started promising me they would send me a replacement robot.
Nothing. Crickets. I got no replacement.
Now I'm back again with them, and they "escalated" my issues, and claimed once again that they would indeed get the replacement out to me. That was on 7/19/2022.
They claimed I would get an email with shipping / tracking by Friday 7/22/2022.
Guess what???? I got nothing. Here it is, 7/25/2022 with still no help and my money has been swindled away from me.
I've lost hundreds of dollars and countless hours that I will never get back thanks to this awful company and their scam products.
Now I'm here telling all of you to save your money and just use a regular vacuum. A regular vacuum is faster, does a better job, and is more reliable.
I purchased my roomba i7 with automatic dirt disposal online from the company in December 2020 for about $950. The robot vacuum cleaner completely stopped working 8 months later in August 2021.
I called customer service - but the wait makes it impossible to talk to anyone. My first call said there were 21 calls ahead of me. My second call reported 48 calls ahead of me. So I tried emailing customer service. The customer service email response was 1. reboot the machine (which I had explained in my email did not help) or 2. call the same customer service line I had tried earlier. I next tried forwarding the email string to customer service and asked for more guidance. It’s now been 2 weeks with no response from Irobot.
The bottom line is that the company is not honoring the one year warranty.
Purchased online directly from iRobot, total $734.74 12/17/19
I began experiencing problems with the auto-clean system almost immediately (January 2020)
Contacted Customer Care in January via phone and was advised to clean the unit.
Contacted and opened incident # 200221-003129 February 21. Spent almost 2 hours cumulatively trying to troubleshoot the problem. This included sending my multiple pictures to the troubleshooting agent. Was repeatedly told (courteously) that the problem was my lack of cleaning and maintenance.
My problems continued, I contacted again 3/2, 3/6, 3/11, 3/15, 3/17, 3/23, 3/24 (requested replacement) 3/27 (demanded replacement), 3/30, 4/22. iRobot finally concluded that the problem was a defective auto-clean base unit (not my lack of maintenance). However, they could not replace it because it was on back-order.
I was sent a base charging unit until auto-clean unit available again. Replacement on back-order indefinitely.
I continue to receive automated emails stating that the replacement unit is on back-order. Here is my question-are you still selling that same unit through your retail site? If so, it stands to reason you should be able to send me one of those units.
It is now 5 months since I made this purchase. I have been extraordinarily patient to the point of being dumb. I requested that the unit be replaced or refunded several times with no resolution. I tried again today, once more, to be a good customer and wrote again on your email support site and asked for a telephone call. UPDATE: Received another polite “it’s on back-order” email yesterday-no phone call received.
Just had my i7 stolen from irobot customer support. I sent it in to be replaced after it has had so many problems this is the second time I've had to send it in and they said for over a month they are sending it and now they told me they are not sending me it because I didn't send back one of the vacuums from way back in January. I through it out because I was never told i needed to send it in and it had been so long and was broken. They had never contacted me about it. I just sent them the one I had in May to be replaced and now I have no Roomba after over a month of waiting they didn't even bother to tell me, I kept calling and they kept telling me it's on its way I even have an email saying it's on its way. Now I have no Roomba and they are not doing anything about it. I bought the i7 with the bin too and had nothing but problems with it. Never got good use. Don't waste your money. This company has terrible customer service! They'll rob you! They are theives! I've never seen worse customer service!
I purchased the iRobot s****.>
I purchased the vacume iRobot and it does quite well. Don't waste your money, over $700 on the s****.>
I purchased this device because I like electronics, but this one is a dud, don't purchase and if you see 4 stars on reviews, be cautious about who posted them. Purchasing this will be a big financial mistake.