IPSOS had a year long mystery shop in which you were required to have a specific phone plan in which you pay first of course and then eventually IPSOS would reimburse you...or so they say. I was reimbursed for the first 6 months no problem and now they refuse to pay my for the balance owed. I was never told the shop ended prior to the posted shop instructions that stated: You will keep the plan going for 12 consecutive months April 2016 to April 2017 and now they claim I breached my contract by claiming emails were sent to me or I failed to do something. I even have payment pending in the history log and they refuse to pay me. IPSOS claims that the plan was changed and the study ended without any notification in Dec 2016. If a shop ends early it is the responsibility of IPSOS to notify and pay for any outstanding fees incurred due to no notification and/or early termination fees! We all know mystery shop dates change and it is up to the company to let us know the updates and have them posted as an update on the assignment instructions! I am out $800, because I was on a one year contract.
I only had this plan for the IPSOS study and of course they did not have me on a cheap plan. They even had their attorney contact me to scare me off and he did not even have the correct study dates on his letter. I had to email him the original job instructions and dates. summitscheduling.com was part of this nightmare as well. Anyone have any suggestions on how to collect this money from IPSOS.
I found out now that I am not the only one due money from other posts and that the client canceled their contract with IPSOS. IPSOS failed to notofy their shoppers of this. It seems as though they just stopped paying their shoppers and now they are using their in house attiorney to fight shoppers who are now out money and want to get paid!
Ipsos Reviews
IPSOS had a year long mystery shop in which you were required to have a specific phone plan in which you pay first of course and then eventually IPSOS would reimburse you...or so they say. I was reimbursed for the first 6 months no problem and now they refuse to pay my for the balance owed. I was never told the shop ended prior to the posted shop instructions that stated: You will keep the plan going for 12 consecutive months April 2016 to April 2017 and now they claim I breached my contract by claiming emails were sent to me or I failed to do something. I even have payment pending in the history log and they refuse to pay me. IPSOS claims that the plan was changed and the study ended without any notification in Dec 2016. If a shop ends early it is the responsibility of IPSOS to notify and pay for any outstanding fees incurred due to no notification and/or early termination fees! We all know mystery shop dates change and it is up to the company to let us know the updates and have them posted as an update on the assignment instructions! I am out $800, because I was on a one year contract.
I only had this plan for the IPSOS study and of course they did not have me on a cheap plan. They even had their attorney contact me to scare me off and he did not even have the correct study dates on his letter. I had to email him the original job instructions and dates. summitscheduling.com was part of this nightmare as well. Anyone have any suggestions on how to collect this money from IPSOS.
I found out now that I am not the only one due money from other posts and that the client canceled their contract with IPSOS. IPSOS failed to notofy their shoppers of this. It seems as though they just stopped paying their shoppers and now they are using their in house attiorney to fight shoppers who are now out money and want to get paid!