They changed their general procedures and system application to a new software setup at the turn of the last year into this one.
Things were severely confused afterward. They went by months and years of old records (from perhaps about 2019 and on) and falsely debited, via my card, HUNDREDS of dollars at once for fees not owed to them / previously paid in prior months.
Their Customer Service was contacted directly by Chat when it was impossible to reach them by phone (but with text forms you can make records). The Rep blythely assured me that they would speak to the franchise owner within 2-3 days to "verify" my mail pickup.
The time for my wait exceeded said by several days. They took EVERTHING from my checking account and left me without the means to pay other bills, even after taking another $20 earlier that month for additional fees... and all was after a pattern of paying them for the whole year's box rental upfront.
When the Better Business Bureau was contacted they still drug their feet. They continue to claim that they will consult the local franchisee but no evidence of that is had. I called him first and he said I had to deal strictly with them as he has no control whatsoever over the billing process.
They should have been able to take my word for it - given the length of the term as a customer with them, and the pattern in the debits they made earlier.
PNC will only reverse that type of draft attached to a contracted set of transactions if it's clear from the records that the claimant is telling the truth - despite him or her being a client.
The bank can stop recurring debits but not one-time drafts - so my card had to be locked to keep iPostal from helping themselves to another round of cash.
They took $554.40 (which was returned by the bank minus a decided allotment of hush money) and through the system at iPostal1.com they still made a demand for about $277.00 more.
Any mail in / had in storage is technically held hostage until the supposed debt is paid. Luckily I had collected everything.
The iPostal Rep finally e-mailed after being prompted by the BBB. John R. furnished the same lame, insulting and infuriating excuse the other person gave.
He was told and shown that the communication was forwarded to the New York State's Attorney General's Office - but iPostal seems unmoved. (Maybe it's because they know NY is too busy chasing Trump and investigating NYC's illegal hamsters.) John was also informed of my upcoming (and now completed) submission to the Federal Trade Commission.
Please submit your complaints to the FTC. It's very easy to do - and if enough of them are in the database they can and will expedite an investigation.
As the company has been completely obstinate I will probably have to cancel the brand new debit card used and start over again with setting up my other accounts. Another mail service provider, who is privately owned in the entirety, had to be paid, despite my dwindling budget. Also the Post Office was asked to hold all mail in the meantime - but it's uncertain as to how well that's working.
This is the WORST experience EVER had with a business (though this not my first instance of having to make complaint on one) and you are warned never to choose iPostal / PostNet, or any major company that centralizes its business transactions if you want adequate service.
And they had better not falsely post the faux debt to Equifax - because another FTC report will be filed.
This company is committing fraud. They are not the feeling their obligation in regards to the contract that signed between this business and the customer. Mail requests are being disregarded, scan requests unanswered and customer service is a complete nightmare. These people will take your money, lie, steal your mail, your personal information as well as your credit card information and take money that is not owed
I've had over 6 pieces of very important mail sent to my mailbox and after talking to the owner. His employees dictate what they thing is important and what isn't, They toss the mail, at their judgement.
Shouldn't we be the one who chose what mail is important and what isn't?
I signed up for digital mail service with this company and a local store in San Francisco, CA. The service started in February, 2016, and it has been totally unsatisfactory. Below I cite specific examples.
I picked up accumulated mail in person in April, and along with my mail there were items for other customers.
In May I requested that accumulated mail be sent to me at an overseas location. Instead of receiving a small bundle of mail, I received a single piece. I complained to the service, and was told that the rest of the mail would be sent right away. Three weeks later I still did not have my mail. I contacted the service again, and was told that my mail had been lost, and that they were sorry. In the meantime, I had to cancel credit card accounts, and make other arrangements. A week later, they found my mail and forwarded it. It total, it took a month and a half to have my mail forwarded, not to mention significant inconvenience in the process.
In July I received a check from a client. I asked that it be deposited (for a fee), as this is a feature of the service offered. AT first, the software would not allow me to complete the request. I followed up with the store, who told me they were not set up for the service. After I complained, I was told that the check also had to be scanned (for yet an additional fee - this is not mentioned anywhere in the advertising fro iPostal1). Fine, I had the check scanned. It took 4 days, and then when I request to have the che check deposited, I get a message that it must be scanned first.
I have called customer service at iPostal1. It's useless. You cannot reach anyone. I have emailed iPostal1 several times with complaints, but they fail to resolve the basic problem: lousy training.
I do not recommend iPostal1. Take your business and your patience elsewhere. In addition to this report, I plan to file complaints with the BBB and consumer protection groups.
I left ipostal1 for TravelingMailbox.com and I have been completely satisfied. They scan my mail 7 days a week including weekends and provide support via Phone, Live Chat, and Email. I am always able to get in touch with them when I need to. You should definitely try them.
iPostal1 Reviews
They changed their general procedures and system application to a new software setup at the turn of the last year into this one.
Things were severely confused afterward. They went by months and years of old records (from perhaps about 2019 and on) and falsely debited, via my card, HUNDREDS of dollars at once for fees not owed to them / previously paid in prior months.
Their Customer Service was contacted directly by Chat when it was impossible to reach them by phone (but with text forms you can make records). The Rep blythely assured me that they would speak to the franchise owner within 2-3 days to "verify" my mail pickup.
The time for my wait exceeded said by several days. They took EVERTHING from my checking account and left me without the means to pay other bills, even after taking another $20 earlier that month for additional fees... and all was after a pattern of paying them for the whole year's box rental upfront.
When the Better Business Bureau was contacted they still drug their feet. They continue to claim that they will consult the local franchisee but no evidence of that is had. I called him first and he said I had to deal strictly with them as he has no control whatsoever over the billing process.
They should have been able to take my word for it - given the length of the term as a customer with them, and the pattern in the debits they made earlier.
PNC will only reverse that type of draft attached to a contracted set of transactions if it's clear from the records that the claimant is telling the truth - despite him or her being a client.
The bank can stop recurring debits but not one-time drafts - so my card had to be locked to keep iPostal from helping themselves to another round of cash.
They took $554.40 (which was returned by the bank minus a decided allotment of hush money) and through the system at iPostal1.com they still made a demand for about $277.00 more.
Any mail in / had in storage is technically held hostage until the supposed debt is paid. Luckily I had collected everything.
The iPostal Rep finally e-mailed after being prompted by the BBB. John R. furnished the same lame, insulting and infuriating excuse the other person gave.
He was told and shown that the communication was forwarded to the New York State's Attorney General's Office - but iPostal seems unmoved. (Maybe it's because they know NY is too busy chasing Trump and investigating NYC's illegal hamsters.) John was also informed of my upcoming (and now completed) submission to the Federal Trade Commission.
Please submit your complaints to the FTC. It's very easy to do - and if enough of them are in the database they can and will expedite an investigation.
As the company has been completely obstinate I will probably have to cancel the brand new debit card used and start over again with setting up my other accounts. Another mail service provider, who is privately owned in the entirety, had to be paid, despite my dwindling budget. Also the Post Office was asked to hold all mail in the meantime - but it's uncertain as to how well that's working.
This is the WORST experience EVER had with a business (though this not my first instance of having to make complaint on one) and you are warned never to choose iPostal / PostNet, or any major company that centralizes its business transactions if you want adequate service.
And they had better not falsely post the faux debt to Equifax - because another FTC report will be filed.
Fraud!
This company is committing fraud. They are not the feeling their obligation in regards to the contract that signed between this business and the customer. Mail requests are being disregarded, scan requests unanswered and customer service is a complete nightmare. These people will take your money, lie, steal your mail, your personal information as well as your credit card information and take money that is not owed
After 2 months wasted. I never received any mail.
I've had over 6 pieces of very important mail sent to my mailbox and after talking to the owner. His employees dictate what they thing is important and what isn't, They toss the mail, at their judgement.
Shouldn't we be the one who chose what mail is important and what isn't?
I signed up for digital mail service with this company and a local store in San Francisco, CA. The service started in February, 2016, and it has been totally unsatisfactory. Below I cite specific examples.
I picked up accumulated mail in person in April, and along with my mail there were items for other customers.
In May I requested that accumulated mail be sent to me at an overseas location. Instead of receiving a small bundle of mail, I received a single piece. I complained to the service, and was told that the rest of the mail would be sent right away. Three weeks later I still did not have my mail. I contacted the service again, and was told that my mail had been lost, and that they were sorry. In the meantime, I had to cancel credit card accounts, and make other arrangements. A week later, they found my mail and forwarded it. It total, it took a month and a half to have my mail forwarded, not to mention significant inconvenience in the process.
In July I received a check from a client. I asked that it be deposited (for a fee), as this is a feature of the service offered. AT first, the software would not allow me to complete the request. I followed up with the store, who told me they were not set up for the service. After I complained, I was told that the check also had to be scanned (for yet an additional fee - this is not mentioned anywhere in the advertising fro iPostal1). Fine, I had the check scanned. It took 4 days, and then when I request to have the che check deposited, I get a message that it must be scanned first.
I have called customer service at iPostal1. It's useless. You cannot reach anyone. I have emailed iPostal1 several times with complaints, but they fail to resolve the basic problem: lousy training.
I do not recommend iPostal1. Take your business and your patience elsewhere. In addition to this report, I plan to file complaints with the BBB and consumer protection groups.
Left for TravelingMailbox.com
Hello,
I left ipostal1 for TravelingMailbox.com and I have been completely satisfied. They scan my mail 7 days a week including weekends and provide support via Phone, Live Chat, and Email. I am always able to get in touch with them when I need to. You should definitely try them.