BUYERS BEWARE! STAY AWAY FROM ITN/INTERNATIONAL TRAVEL NETWORK!
Complete scam of a business! The phone salespeople are high pressure desperate to make a sale and completely dishonest in how they handle you as a potential client. I purchased 3 tickets from LAX-Palermo to take my elderly mother to see her family. I was happy to see that this agency offered direct flights and I could and match my airline choices. This seemed great on the surface!
"York" a seemingly nice Indian accent fellow paints a nice picture of how beautiful your vacation will be and assures you that the tickets you are shopping for are by far the best price available. What he leaves out if the fact that once you are locked in you must purchase immediately or the price will go higher without the opportunity to purchase those same tickets again.
I kindly shared with "York" that I would need to confirm all of my planned purchases with my partner. He then became short, pushy and very insistent that he would hold the line while I did so. I kindly told him I would call back in a matter of 30 minutes and closed the call. In a matter of 10 minutes I received over 10 phone calls from the other competing salespeople who were hounding me to purchase other fares, different routes, and "extra insurance" to cover my ticket purchase.
I finally made my decision and "York" calls me back on the dot in 30 minutes. I shared with York that I received several phone calls from his competing staff, and he laughed and stated "just ignore them"
I was then transferred to an online portal to purchase my tickets. What ITN leaves out is the actual times and "extra charges" on this form. This is where the scam comes into play. After purchasing the tickets, I receive my receipt. The itinerary that I paid for shows different information than I agreed to and sets me up for very difficult airline flight with my 80 year old mother. I call York back and he verbally assures me that the he will fix the issue on the itinerary. This never happens. I call back the next morning to ask to speak with York and of course there is no one by the name of "York" that works for ITN.
I call customer service and am told the tickets are non-refundable and restricted fares that cannot be changed without paying an additional $500 per ticket. I am now upset, mislead and confused on how I let York or any of his team fool or pressure me into buying from this agency.
BUYERS BEWARE! STAY AWAY FROM ITN/INTERNATIONAL TRAVEL NETWORK!
Complete scam of a business! The phone salespeople are high pressure desperate to make a sale and completely dishonest in how they handle you as a potential client. I purchased 3 tickets from LAX-Palermo to take my elderly mother to see her family. I was happy to see that this agency offered direct flights and I could and match my airline choices. This seemed great on the surface!
"York" a seemingly nice Indian accent fellow paints a nice picture of how beautiful your vacation will be and assures you that the tickets you are shopping for are by far the best price available. What he leaves out if the fact that once you are locked in you must purchase immediately or the price will go higher without the opportunity to purchase those same tickets again.
I kindly shared with "York" that I would need to confirm all of my planned purchases with my partner. He then became short, pushy and very insistent that he would hold the line while I did so. I kindly told him I would call back in a matter of 30 minutes and closed the call. In a matter of 10 minutes I received over 10 phone calls from the other competing salespeople who were hounding me to purchase other fares, different routes, and "extra insurance" to cover my ticket purchase.
I finally made my decision and "York" calls me back on the dot in 30 minutes. I shared with York that I received several phone calls from his competing staff, and he laughed and stated "just ignore them"
I was then transferred to an online portal to purchase my tickets. What ITN leaves out is the actual times and "extra charges" on this form. This is where the scam comes into play. After purchasing the tickets, I receive my receipt. The itinerary that I paid for shows different information than I agreed to and sets me up for very difficult airline flight with my 80 year old mother. I call York back and he verbally assures me that the he will fix the issue on the itinerary. This never happens. I call back the next morning to ask to speak with York and of course there is no one by the name of "York" that works for ITN.
I call customer service and am told the tickets are non-refundable and restricted fares that cannot be changed without paying an additional $500 per ticket. I am now upset, mislead and confused on how I let York or any of his team fool or pressure me into buying from this agency.
I paid for a return ticket on 04/19/17 from lasvegas to kenya $1287.91 my flight itenary was departing on june 14 and returning july 27 2017.my flight was confirmed with three carriers alaska,JETBLUE and emirates.I checked in at the airport at 10.00 am two hours early,the agent at Alaska ticket counters was unable to print out my boarding pass and he called the travel agent.the guy who picked up the phone could not help and instead he cancelled my flight and told me he will process my refunds.since then they have flatly refused to respond to my emails for my refunds.I'm therefore going off so cial media to help members of public to stay away from this company which has been licensed by us government to fraud people.*
My daughter passed away and shortly thereafter my son in law decided he couldn't care for his two minor children. I paid 1300 dollars for an international flight and was informed they could not change the name on the reservation nor could they offer me s refund. There are exceptions and I think death of a family member and minor children custodial issues would be enough for an exception to the rules/ policies. We booked are reservations early to ensure our trip of a lifetime would go without any glitches. I didn't ask for a refund just to change the name on the airline ticket. They refused. They read me policy. Then they informed me the cardholder called for a refund. No you denied her request to change the name on the ticket and you denied her a refund too.
I was sold travel insurance stating that it would make my ticket refundable should something happen and they are refusing to refund my money. On September 11, 2015, I spoke with Renan at ITN to purchase a ticket to Europe. Renan convinced me to purchase ITN's $95 travel insurance. The agent stated that this would cover me should something come up and I would need to change my ticket or cancel my trip. I needed to cancel the trip and I contacted ITN on October 1st. During my initial call, I spoke with an agent named Dhea at extension 224565.
She stated that the extra insurance only covers the fees the airline would charge to change the ticket and only if I was hospitalized. I informed her that this is not what Renan had told me when I purchased the insurance. I then asked to speak with a supervisor and was told that no managers or supervisors were available and that there was no way to reach them directly. She said she would pass along a message and one would call me back. I didn't hear back from anyone.
So, on October 2nd, I called Dhea back. After about 30 minutes of asking her to transfer me to a manager, stating that I would hold until one was available, she finally transferred me to Logan (stating he's the supervisor). After about 30 minutes of Logan interrupting me and being very rude and short, he promised to send me a recording of my phone call with Renan by Monday the 5th or Tuesday morning of the 6th at the latest. I didn't receive an email or phone call. I called and spoke with Logan today, October 7th.
He claims that they are having technical issues but that he listened to the recording and the agent told me that only if I was hospitalized would I be refunded. I asked him to transfer me to the IT team so I could hear the recording. He said their IT team does not have phones. I asked for his supervisor's name and he told me his name is Alexander and he is not able to be reached, either. I've called back a few times and it seems as though no managers or supervisors are ever available and will not call me back.
Your Desired Resolution:
I am requesting a refund of the full amount of $1277.40, immediately. The tickets need to be cancelled as they are for this coming Sunday, the 11th.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.
08/12/2015 at 1050 PM: I called the ITN (company) to inquire about ticket fare for a minor 3 yrs old child. I was given a quote for a round trip ticket for 1040 USD and emailed me the itinerary. Agent said that there are only a couple of tickets left in the class he quoted me and they will go really fast. I told the agent that I felt pressured to make a decision at that instant and then agent said that he was just telling me the truth and he just wanted to help. The agent explained that he can hold that seat for my son but failed to inform me that the price is not included with the hold. I told the agent that I will return his call after 10 minutes after I prepare my son's information to finalize the booking.
Our call ended around 11:12PM. 11:41 PM, the agent calls me back and said that the price went up by $25.00 despite the seat being on hold. I felt the non-disclosure was deceiving considering the fact that the agent and I were speaking in our native language so he could have easily mentioned that to me to become aware of my options. The agent said maybe it may have happened to me for a reason as a comment. I decided to go ahead with the transaction and paid by credit card the amount of 1065 USD. 12:30 AM, agent calls me back to say that there is bad news. He explained that because my son is an unaccompanied minor in the system that the credit card payment cannot be accepted and it has to be a wire transfer. I told the agent that a wire transfer from my bank would cost me $25.00 fee.
This reason would have been another factor that I would consider before making a decision but I felt that I was put again on the spot to make this decision. Obviously, doing a wire transfer will require funds taken out immediately vs. using a credit card having a little more time to make the payment. On top of it, the 1040 USD originally will end up to be 1090 USD. Agent did apologize and said that he will discuss with his manager to give a discounted rate. Agent said the best they could do was to give me a 1045 USD for the ticket so with the bank fee will end up at 1070 USD, which is $5 more than my last payment. Agent said that his manager threatened to take it out from his pay if they provide more discount. I spoke to the manager, Jabez and I didn't feel any genuine apology with the situation except for his expression that he understood my issues and an excuse that the agent is new.
I also felt that it was not worth for the agent to loose his job over a $5 issue nor have the conscience to allow that money to get deducted from his pay check although, he had worked as a travel agent for 3 years so I am not convinced of the ignorance excuse. This maybe minor discrepancies with the dollar amounts but I strongly believe that when an agreement has been made between a seller and a consumer that it should be honored. The consumer should not suffer because of the errors made by the seller. There should be a complete disclosure to consumers to protect our rights and enable us to make just decisions according to our needs. I had a lot of choices online and had I known the other factors ahead and not after the transaction was made, I most likely have made a different decision and not end up with this much of stress at 2:44 in the morning while writing this complaint.
International Travel Network Reviews
BUYERS BEWARE! STAY AWAY FROM ITN/INTERNATIONAL TRAVEL NETWORK!
Complete scam of a business! The phone salespeople are high pressure desperate to make a sale and completely dishonest in how they handle you as a potential client. I purchased 3 tickets from LAX-Palermo to take my elderly mother to see her family. I was happy to see that this agency offered direct flights and I could and match my airline choices. This seemed great on the surface!
"York" a seemingly nice Indian accent fellow paints a nice picture of how beautiful your vacation will be and assures you that the tickets you are shopping for are by far the best price available. What he leaves out if the fact that once you are locked in you must purchase immediately or the price will go higher without the opportunity to purchase those same tickets again.
I kindly shared with "York" that I would need to confirm all of my planned purchases with my partner. He then became short, pushy and very insistent that he would hold the line while I did so. I kindly told him I would call back in a matter of 30 minutes and closed the call. In a matter of 10 minutes I received over 10 phone calls from the other competing salespeople who were hounding me to purchase other fares, different routes, and "extra insurance" to cover my ticket purchase.
I finally made my decision and "York" calls me back on the dot in 30 minutes. I shared with York that I received several phone calls from his competing staff, and he laughed and stated "just ignore them"
I was then transferred to an online portal to purchase my tickets. What ITN leaves out is the actual times and "extra charges" on this form. This is where the scam comes into play. After purchasing the tickets, I receive my receipt. The itinerary that I paid for shows different information than I agreed to and sets me up for very difficult airline flight with my 80 year old mother. I call York back and he verbally assures me that the he will fix the issue on the itinerary. This never happens. I call back the next morning to ask to speak with York and of course there is no one by the name of "York" that works for ITN.
I call customer service and am told the tickets are non-refundable and restricted fares that cannot be changed without paying an additional $500 per ticket. I am now upset, mislead and confused on how I let York or any of his team fool or pressure me into buying from this agency.
BUYERS BEWARE! DO NOT USE ITN or ASAP TICKETS!!
BUYERS BEWARE! STAY AWAY FROM ITN/INTERNATIONAL TRAVEL NETWORK!
Complete scam of a business! The phone salespeople are high pressure desperate to make a sale and completely dishonest in how they handle you as a potential client. I purchased 3 tickets from LAX-Palermo to take my elderly mother to see her family. I was happy to see that this agency offered direct flights and I could and match my airline choices. This seemed great on the surface!
"York" a seemingly nice Indian accent fellow paints a nice picture of how beautiful your vacation will be and assures you that the tickets you are shopping for are by far the best price available. What he leaves out if the fact that once you are locked in you must purchase immediately or the price will go higher without the opportunity to purchase those same tickets again.
I kindly shared with "York" that I would need to confirm all of my planned purchases with my partner. He then became short, pushy and very insistent that he would hold the line while I did so. I kindly told him I would call back in a matter of 30 minutes and closed the call. In a matter of 10 minutes I received over 10 phone calls from the other competing salespeople who were hounding me to purchase other fares, different routes, and "extra insurance" to cover my ticket purchase.
I finally made my decision and "York" calls me back on the dot in 30 minutes. I shared with York that I received several phone calls from his competing staff, and he laughed and stated "just ignore them"
I was then transferred to an online portal to purchase my tickets. What ITN leaves out is the actual times and "extra charges" on this form. This is where the scam comes into play. After purchasing the tickets, I receive my receipt. The itinerary that I paid for shows different information than I agreed to and sets me up for very difficult airline flight with my 80 year old mother. I call York back and he verbally assures me that the he will fix the issue on the itinerary. This never happens. I call back the next morning to ask to speak with York and of course there is no one by the name of "York" that works for ITN.
I call customer service and am told the tickets are non-refundable and restricted fares that cannot be changed without paying an additional $500 per ticket. I am now upset, mislead and confused on how I let York or any of his team fool or pressure me into buying from this agency.
BUYERS BEWARE! DO NOT USE ITN or ASAP TICKETS!!
I paid for a return ticket on 04/19/17 from lasvegas to kenya $1287.91 my flight itenary was departing on june 14 and returning july 27 2017.my flight was confirmed with three carriers alaska,JETBLUE and emirates.I checked in at the airport at 10.00 am two hours early,the agent at Alaska ticket counters was unable to print out my boarding pass and he called the travel agent.the guy who picked up the phone could not help and instead he cancelled my flight and told me he will process my refunds.since then they have flatly refused to respond to my emails for my refunds.I'm therefore going off so cial media to help members of public to stay away from this company which has been licensed by us government to fraud people.*
My daughter passed away and shortly thereafter my son in law decided he couldn't care for his two minor children. I paid 1300 dollars for an international flight and was informed they could not change the name on the reservation nor could they offer me s refund. There are exceptions and I think death of a family member and minor children custodial issues would be enough for an exception to the rules/ policies. We booked are reservations early to ensure our trip of a lifetime would go without any glitches. I didn't ask for a refund just to change the name on the airline ticket. They refused. They read me policy. Then they informed me the cardholder called for a refund. No you denied her request to change the name on the ticket and you denied her a refund too.
I was sold travel insurance stating that it would make my ticket refundable should something happen and they are refusing to refund my money. On September 11, 2015, I spoke with Renan at ITN to purchase a ticket to Europe. Renan convinced me to purchase ITN's $95 travel insurance. The agent stated that this would cover me should something come up and I would need to change my ticket or cancel my trip. I needed to cancel the trip and I contacted ITN on October 1st. During my initial call, I spoke with an agent named Dhea at extension 224565.
She stated that the extra insurance only covers the fees the airline would charge to change the ticket and only if I was hospitalized. I informed her that this is not what Renan had told me when I purchased the insurance. I then asked to speak with a supervisor and was told that no managers or supervisors were available and that there was no way to reach them directly. She said she would pass along a message and one would call me back. I didn't hear back from anyone.
So, on October 2nd, I called Dhea back. After about 30 minutes of asking her to transfer me to a manager, stating that I would hold until one was available, she finally transferred me to Logan (stating he's the supervisor). After about 30 minutes of Logan interrupting me and being very rude and short, he promised to send me a recording of my phone call with Renan by Monday the 5th or Tuesday morning of the 6th at the latest. I didn't receive an email or phone call. I called and spoke with Logan today, October 7th.
He claims that they are having technical issues but that he listened to the recording and the agent told me that only if I was hospitalized would I be refunded. I asked him to transfer me to the IT team so I could hear the recording. He said their IT team does not have phones. I asked for his supervisor's name and he told me his name is Alexander and he is not able to be reached, either. I've called back a few times and it seems as though no managers or supervisors are ever available and will not call me back.
Your Desired Resolution:
I am requesting a refund of the full amount of $1277.40, immediately. The tickets need to be cancelled as they are for this coming Sunday, the 11th.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.
08/12/2015 at 1050 PM: I called the ITN (company) to inquire about ticket fare for a minor 3 yrs old child. I was given a quote for a round trip ticket for 1040 USD and emailed me the itinerary. Agent said that there are only a couple of tickets left in the class he quoted me and they will go really fast. I told the agent that I felt pressured to make a decision at that instant and then agent said that he was just telling me the truth and he just wanted to help. The agent explained that he can hold that seat for my son but failed to inform me that the price is not included with the hold. I told the agent that I will return his call after 10 minutes after I prepare my son's information to finalize the booking.
Our call ended around 11:12PM. 11:41 PM, the agent calls me back and said that the price went up by $25.00 despite the seat being on hold. I felt the non-disclosure was deceiving considering the fact that the agent and I were speaking in our native language so he could have easily mentioned that to me to become aware of my options. The agent said maybe it may have happened to me for a reason as a comment. I decided to go ahead with the transaction and paid by credit card the amount of 1065 USD. 12:30 AM, agent calls me back to say that there is bad news. He explained that because my son is an unaccompanied minor in the system that the credit card payment cannot be accepted and it has to be a wire transfer. I told the agent that a wire transfer from my bank would cost me $25.00 fee.
This reason would have been another factor that I would consider before making a decision but I felt that I was put again on the spot to make this decision. Obviously, doing a wire transfer will require funds taken out immediately vs. using a credit card having a little more time to make the payment. On top of it, the 1040 USD originally will end up to be 1090 USD. Agent did apologize and said that he will discuss with his manager to give a discounted rate. Agent said the best they could do was to give me a 1045 USD for the ticket so with the bank fee will end up at 1070 USD, which is $5 more than my last payment. Agent said that his manager threatened to take it out from his pay if they provide more discount. I spoke to the manager, Jabez and I didn't feel any genuine apology with the situation except for his expression that he understood my issues and an excuse that the agent is new.
I also felt that it was not worth for the agent to loose his job over a $5 issue nor have the conscience to allow that money to get deducted from his pay check although, he had worked as a travel agent for 3 years so I am not convinced of the ignorance excuse. This maybe minor discrepancies with the dollar amounts but I strongly believe that when an agreement has been made between a seller and a consumer that it should be honored. The consumer should not suffer because of the errors made by the seller. There should be a complete disclosure to consumers to protect our rights and enable us to make just decisions according to our needs. I had a lot of choices online and had I known the other factors ahead and not after the transaction was made, I most likely have made a different decision and not end up with this much of stress at 2:44 in the morning while writing this complaint.