I shipped a painting to a customer in London in April 2018 using International Parcel Services. They sent the painting via FEDEX tracking number 780612283178. The painting shortly after went missing and was never found.
I soon found out that I could not file a claim, even though I was the actual sender, that only IPS could file a claim. Stacie Ross, Vice President at IPS filed the claim of $300 and then completely ignored my calls and e-mail messages. This went on for months. I finally contacted FEDEX in September and they confirmed that the claim was paid on July 7th and cleared the bank on August 29th. I finally received a reply from Stacie and she said IPS still hadn't been paid and assured me that when they received payment, they would forward it on to me.
I finally made a complaint with the Better Business Bureau BBB in mid-November and the next day I magically received an e-mail from IPS that FEDEX had finally paid them and they were sending me a check. The painting went missing in April, FedEx paid the claim in July and I finally received payment November 20th only after contacting the BBB. IPS is dishonest, unprofessional and Stacie Ross is one of the most disagreeable and rude people I have ever dealt with. Had I not contacted the BBB i believe they would have just ignored me and kept the claim money. Avoid my bad experience, AVOID using IPS.
I sent a package to the UK on June 7. Their website states:
True online tracking, all the way to the final destination.
Your packages will be delivered in 3 to 5 business days.
Nope. Neither of those things were true.
It arrived at their Florida depot on June 12. I called on June 14 to find out why I hadn't gotten any tracking notification for the overseas part. They said it would take a few days. On June 21 I got a notice that it "would arrive at the airport on June 30, and I could start tracking it on July 5th". Meaning it would be over a month until my package arrived. Which is a far cry from the estimated date of June 27th.
The site does say, upon choosing a carrier (I chose the least expensive, which they boast as one of the biggest in Europe) :
This is a door to door service. Your package will be shipped by FEDEX ground to our location in Clearwater Florida and from there it will be shipped by Air Freight to our European Partner GLS for final delivery to the recipient. Estimated shipping time is 7 - 10 business days. Due to the fact that Airline flight schedules may vary, this is not a time definite service. MAX Insurance is $300.00
Ok, fair enough. 7 - 10 business days. Possible flight schedule delays. That's what, a day? Maybe two?
Had I known, I would have spent the extra and gone USPS or UPS or FedEx. That package contained ALL of my band's merchandise, which we need for our tour. The representative, Kimber Ross, attempted to put all the blame on me by saying "It says right on the website "this is not a time definite service". Right, she forgot about the qualifier: "possible flight delays".
In other words, a bunch of BS.
DO NOT use this service. They are a disaster, they don't take responsibility, they won't warn you even if you call, and (this is great) they even prominently display a 10% discount for first time shippers. It's supposed to be a refund.
They didn't even do that, despite repeated requests and assurances it would be taken care of.
AVOID! Please spread the word to anyone you may know who is looking for a shipper.
International Parcel Services, Inc. Reviews
DO NOT USE- DISHONEST THIEVES
I shipped a painting to a customer in London in April 2018 using International Parcel Services. They sent the painting via FEDEX tracking number 780612283178. The painting shortly after went missing and was never found.
I soon found out that I could not file a claim, even though I was the actual sender, that only IPS could file a claim. Stacie Ross, Vice President at IPS filed the claim of $300 and then completely ignored my calls and e-mail messages. This went on for months. I finally contacted FEDEX in September and they confirmed that the claim was paid on July 7th and cleared the bank on August 29th. I finally received a reply from Stacie and she said IPS still hadn't been paid and assured me that when they received payment, they would forward it on to me.
I finally made a complaint with the Better Business Bureau BBB in mid-November and the next day I magically received an e-mail from IPS that FEDEX had finally paid them and they were sending me a check. The painting went missing in April, FedEx paid the claim in July and I finally received payment November 20th only after contacting the BBB. IPS is dishonest, unprofessional and Stacie Ross is one of the most disagreeable and rude people I have ever dealt with. Had I not contacted the BBB i believe they would have just ignored me and kept the claim money. Avoid my bad experience, AVOID using IPS.
I sent a package to the UK on June 7. Their website states:
True online tracking, all the way to the final destination.
Your packages will be delivered in 3 to 5 business days.
Nope. Neither of those things were true.
It arrived at their Florida depot on June 12. I called on June 14 to find out why I hadn't gotten any tracking notification for the overseas part. They said it would take a few days. On June 21 I got a notice that it "would arrive at the airport on June 30, and I could start tracking it on July 5th". Meaning it would be over a month until my package arrived. Which is a far cry from the estimated date of June 27th.
The site does say, upon choosing a carrier (I chose the least expensive, which they boast as one of the biggest in Europe) :
This is a door to door service. Your package will be shipped by FEDEX ground to our location in Clearwater Florida and from there it will be shipped by Air Freight to our European Partner GLS for final delivery to the recipient. Estimated shipping time is 7 - 10 business days. Due to the fact that Airline flight schedules may vary, this is not a time definite service. MAX Insurance is $300.00
Ok, fair enough. 7 - 10 business days. Possible flight schedule delays. That's what, a day? Maybe two?
Had I known, I would have spent the extra and gone USPS or UPS or FedEx. That package contained ALL of my band's merchandise, which we need for our tour. The representative, Kimber Ross, attempted to put all the blame on me by saying "It says right on the website "this is not a time definite service". Right, she forgot about the qualifier: "possible flight delays".
In other words, a bunch of BS.
DO NOT use this service. They are a disaster, they don't take responsibility, they won't warn you even if you call, and (this is great) they even prominently display a 10% discount for first time shippers. It's supposed to be a refund.
They didn't even do that, despite repeated requests and assurances it would be taken care of.
AVOID! Please spread the word to anyone you may know who is looking for a shipper.