After getting a quote on a shipping rate from the United States to Kuwait, and after payment for that shipping service - I received a "second invoice" asking for more money under the pretense of taxes and customs and duty fees which I paid.
The receiver of the shipment received an email asking him for the same 2nd charge (taxes, customs, and duty fees for the same amount I paid on the 2nd invoice.)
They are doing double charging for the sender and receiver for the same effect.
To summarize they are double charging both the sender and receiver for the same item "Customs Clearance Fee".
Terrible experience even after few years using their service.
Booked "Air Freight Door to Door" service advertised next with DHL service. Supposed to be 7-10 days shipping period, but now after 5 weeks still not delivered. They tried to charge additional fees in additional to normal import customs and tax that we already paid. They even tried to hold my goods as ransom. Will not use this company again.
International Parcel Services Reviews
After getting a quote on a shipping rate from the United States to Kuwait, and after payment for that shipping service - I received a "second invoice" asking for more money under the pretense of taxes and customs and duty fees which I paid.
The receiver of the shipment received an email asking him for the same 2nd charge (taxes, customs, and duty fees for the same amount I paid on the 2nd invoice.)
They are doing double charging for the sender and receiver for the same effect.
To summarize they are double charging both the sender and receiver for the same item "Customs Clearance Fee".
Terrible experience even after few years using their service.
Booked "Air Freight Door to Door" service advertised next with DHL service. Supposed to be 7-10 days shipping period, but now after 5 weeks still not delivered. They tried to charge additional fees in additional to normal import customs and tax that we already paid. They even tried to hold my goods as ransom. Will not use this company again.