I purchased a brand new boat from them and paid in full in January of 2016. On February 18th, 2016, I picked up the boat but it was not what was described. The boat I received had 26 hours on it, it had damages on many parts including the door hinges, audio remotes, and many many other issues.
I brought these to their attention but they minimized my concerns and promised to rectify it. They barely addressed half of the items and when I went to pick up the boat, I asked Jeff, in service, to walk out to review the punch list with me and he said thats not his job. I eventually convinced him to come out to review the job and when I showec him items were not done, he became irate with me and told me I was wasting his time then purposefully shoved himself right through me.
I brought this incident to the owner, Patrick Galipeau, who promised this is not typical of their dealerhisp and promised to have everything corrected in 30 days or he would buy the boat back without a loss to me.
30 days went by and the problems persisted along with new problems coming up. Water would leak excessively from the lights in the hard top and they would just caulk the lights instead of uncover where the water was coming from. After my 3rd visit for the same issue, along with my pushing them to uncover it with an ultimatum of bringing this to a lawyer, they finally uncovered damage to the hardtop which needed to be repaired. Each visit to their store was 1 1/2 hours each way, I had to go 4 times for the same issue until they finally remedied it. The same issue happened with rust coming from the rear cleats. 3 visits until they finally repaired it. The same issue happened with the spot light, it went back 3-4 times before it was finally corrected.
All of these visits, they acted as though it was a favor to me but had they given me a NEW boat like what I paid for, none of this would have happened.
During my 6-8 months of dealing with them, they have shifted employees around to various titles, each one worse than the next. The only saving grace to this company is their service manager, Brian.
Light failures, audio remote controls damaged, hinges on the door broken, damage to the seats upon initial receipt of the boat, rust coming from the rear cleats upon initial receipt and each subsiquent visit, speakers not working, spot light out multiple times, and many many more.
In the end, their attitude is to sell every boat possible. If someone has a problem, they treat them like garbage. If they dont have problems, they treat them extremely well.
InterMarine Reviews
I purchased a brand new boat from them and paid in full in January of 2016. On February 18th, 2016, I picked up the boat but it was not what was described. The boat I received had 26 hours on it, it had damages on many parts including the door hinges, audio remotes, and many many other issues.
I brought these to their attention but they minimized my concerns and promised to rectify it. They barely addressed half of the items and when I went to pick up the boat, I asked Jeff, in service, to walk out to review the punch list with me and he said thats not his job. I eventually convinced him to come out to review the job and when I showec him items were not done, he became irate with me and told me I was wasting his time then purposefully shoved himself right through me.
I brought this incident to the owner, Patrick Galipeau, who promised this is not typical of their dealerhisp and promised to have everything corrected in 30 days or he would buy the boat back without a loss to me.
30 days went by and the problems persisted along with new problems coming up. Water would leak excessively from the lights in the hard top and they would just caulk the lights instead of uncover where the water was coming from. After my 3rd visit for the same issue, along with my pushing them to uncover it with an ultimatum of bringing this to a lawyer, they finally uncovered damage to the hardtop which needed to be repaired. Each visit to their store was 1 1/2 hours each way, I had to go 4 times for the same issue until they finally remedied it. The same issue happened with rust coming from the rear cleats. 3 visits until they finally repaired it. The same issue happened with the spot light, it went back 3-4 times before it was finally corrected.
All of these visits, they acted as though it was a favor to me but had they given me a NEW boat like what I paid for, none of this would have happened.
During my 6-8 months of dealing with them, they have shifted employees around to various titles, each one worse than the next. The only saving grace to this company is their service manager, Brian.
Light failures, audio remote controls damaged, hinges on the door broken, damage to the seats upon initial receipt of the boat, rust coming from the rear cleats upon initial receipt and each subsiquent visit, speakers not working, spot light out multiple times, and many many more.
In the end, their attitude is to sell every boat possible. If someone has a problem, they treat them like garbage. If they dont have problems, they treat them extremely well.