I ordered the Round Tulip Style Coffee Table, Calacatta Marble online at interioricons.com on 9/11/2022. The order number was SJ37160. It arrived at my office on 9/19/2022 through FedEx. The marble top was broken on arrival. I emailed the company’s customer support on 9/19/202 about the broken top along with a picture proof.
I was emailed back with a replacement order of the coffee table top with the order number of SJ37346. The replacement top was delivered on 9/26/2022 via FedEx and it was broken on arrival in a very similar fashion as the first shipment. I again emailed a photo to the company on 9/26/2022 and at the same time requested no more replacement.
I requested to cancel the order and assist to send back the table base. I expressed my total loss of confidence in the quality of the product. However, I got a response from Interior Icon Support insisting on a replacement. They created a new replacement order SJ37523 completely against my will after I specifically requested them not to do so. They clearly try to force a bad product on a customer without the customer’s agreement.
The following was the Interior Icons customer service manager's email to me after my request to refund my money and not to order any replacement:
Interior Icons Reviews
I ordered the Round Tulip Style Coffee Table, Calacatta Marble online at interioricons.com on 9/11/2022. The order number was SJ37160. It arrived at my office on 9/19/2022 through FedEx. The marble top was broken on arrival. I emailed the company’s customer support on 9/19/202 about the broken top along with a picture proof.
I was emailed back with a replacement order of the coffee table top with the order number of SJ37346. The replacement top was delivered on 9/26/2022 via FedEx and it was broken on arrival in a very similar fashion as the first shipment. I again emailed a photo to the company on 9/26/2022 and at the same time requested no more replacement.
I requested to cancel the order and assist to send back the table base. I expressed my total loss of confidence in the quality of the product. However, I got a response from Interior Icon Support insisting on a replacement. They created a new replacement order SJ37523 completely against my will after I specifically requested them not to do so. They clearly try to force a bad product on a customer without the customer’s agreement.
The following was the Interior Icons customer service manager's email to me after my request to refund my money and not to order any replacement: