IAA NoHo is a branch that is poorly run starting with Dave Coleman, the branch manager. I have purchased a few vehicles here and not a single one was as advertised. The first had minor damage beyond what was depicted in the auction which is understandable. The second vehicle I purchased from them had items stolen AFTER the took the pictures.
The third vehicle purchased seemed to be in another accident AFTER the photos for the auction were taken. The extra damage on this car was egregious and shows total lack of care and professionalism by employees expecting to hide behind IAA terms and conditions when something like this happens. I made a complaint before I left the site and had to send an email to corporate 1 week later to even get a response.
Another week goes by so I send another email and corporate said David Coleman (doesn't even have the courtesy to call me himself) offered to purchase the vehicle back if I transported it to my local IAA branch. I drove 800 miles round trip so there were costs such as fuel, time, vehicle wear and tear, etc. that I need to be compensated for.
IAAI is bidding against the online bidders thru the "high bid-onsite" by raising the bid higher than the defined bid increment. and then lowering the high bid if nobody else outbids them. If was a legitimate high bid, it would not go down.
An online bidder has to outbid the fake onsite bid in order to post their bid . IAAI in reality is forceing bidders to bid against themselfs by posting these fake bids just to raise the price and there profits.
I have submitted a bid for IAAI auction car. The primary damage was described as Theft, and one other is Battery is missing. After I found days later that my bid happened to be the winning one. I was charged a late fee for not paying on time in addition to the exorbitant auction fees I have to pay on top of the winning price. In addition, revisiting the items, it appears to be missing more than stated in the description, meaning it was hidden to consumers or bidders just like me.
I have sent them an email asking them to cancel out the item under my name and the replied me with a policy that reads if a buyer fails to pay for the car within 9 days, she should be subject to $1000 or 15% whichever is higher without even open a dialog to go through my concerns as a consumer. Another thing is to force me with legal action with the possibility of having me to pay for their lawyer fees. I replied with 3 facts that they need to bear in mind:
Fact 1: I was not aware of that policy or rule
Fact 2: A defect was concealed to the consumer on a sale product
Fact 3: the information displayed on the sale/bidding board did not say "AS IS"
Fact 4: ......
For a winning price of $1178 I believe, I will have to end up paying $1678.00 for Buyer Fee + Tax + Internet fee + late fee for a product that was described in full for the consumer to make an informed decision based on commerce law.
I have been in the car business since i was 22 now I'm approaching 38 , I have never experienced such Low Class, Common, and dragatory company such as IAA. I buy a truck load every two weeks which is about 20 cars a month because I'm a wholesaler, one time I bought a car out of state as a run & drive when the car got to me I found the car has No batteries or keys.
Move forward another time me I purchased an Infiniti g35 also as rund and drive but has no keys, I had to tow the car and a key made costed me over 500 to cover towing , keys , hotel stays, I bought a Honda as run & drive but has no keys, when I complained they said not their responsibility it3 the buyer responsibility, so the buyer is buying online pay's for their mistakes not just that you got to include the worest attitude and low class coustomer service.
Headquartere will tell you sorry nothing we do for you and read the contract, I said if there is no keys I Will No Longer do business for you, GOD is my witness they told me good luck, fees up $1000.
Please for your sake and your family, don't do business with them unless you are willing to lose your money, getting high blood pressure, and to be abused.
BE AWARE! This is only half an auction. It works only in THEIR FAVOR. If there is big interest for specific car and price is high on it - you will get the car and pay a lot for it. If you got a good deal then they WILL ASK FOR MORE MONEY in their pocket and won't sell car to you if you reject even thou you WON auction.
Went on their website to get a quote to sell them my vehcile. Site stated I had to call a phone number to get the quote.
I called the number and a woman with a heavy accent answered. I had to keep asking her what she was asking me about my vehicle because she was so difficult to understand. This should have been my first clue.
I have a 2001 Lincoln Navigator in excellent condition that has no damage, clean title, and runs great. Locally it sells for almost $4,000 in it's condition. Because of the bad economy, I have had no takers.
Called these people to get an offer because I really need to get rid of it. Well they gave me an offer of--are you ready--$15.
Lieing about selling cars to public, the second you pay to register and go to buy a vehicle you aren't aloud to purchase any vehicle! they then stole my money wont return it. It has been weeks almost months. This company needs to be shut down! Never buy from this site they are all in on it I can't pay for my bills rent my car payment this month over their false advertisement.
Insurance Auto Auctions, Inc. Reviews
IAA NoHo is a branch that is poorly run starting with Dave Coleman, the branch manager. I have purchased a few vehicles here and not a single one was as advertised. The first had minor damage beyond what was depicted in the auction which is understandable. The second vehicle I purchased from them had items stolen AFTER the took the pictures.
The third vehicle purchased seemed to be in another accident AFTER the photos for the auction were taken. The extra damage on this car was egregious and shows total lack of care and professionalism by employees expecting to hide behind IAA terms and conditions when something like this happens. I made a complaint before I left the site and had to send an email to corporate 1 week later to even get a response.
Another week goes by so I send another email and corporate said David Coleman (doesn't even have the courtesy to call me himself) offered to purchase the vehicle back if I transported it to my local IAA branch. I drove 800 miles round trip so there were costs such as fuel, time, vehicle wear and tear, etc. that I need to be compensated for.
IAAI is bidding against the online bidders thru the "high bid-onsite" by raising the bid higher than the defined bid increment. and then lowering the high bid if nobody else outbids them. If was a legitimate high bid, it would not go down.
An online bidder has to outbid the fake onsite bid in order to post their bid . IAAI in reality is forceing bidders to bid against themselfs by posting these fake bids just to raise the price and there profits.
I have submitted a bid for IAAI auction car. The primary damage was described as Theft, and one other is Battery is missing. After I found days later that my bid happened to be the winning one. I was charged a late fee for not paying on time in addition to the exorbitant auction fees I have to pay on top of the winning price. In addition, revisiting the items, it appears to be missing more than stated in the description, meaning it was hidden to consumers or bidders just like me.
I have sent them an email asking them to cancel out the item under my name and the replied me with a policy that reads if a buyer fails to pay for the car within 9 days, she should be subject to $1000 or 15% whichever is higher without even open a dialog to go through my concerns as a consumer. Another thing is to force me with legal action with the possibility of having me to pay for their lawyer fees. I replied with 3 facts that they need to bear in mind:
Fact 1: I was not aware of that policy or rule
Fact 2: A defect was concealed to the consumer on a sale product
Fact 3: the information displayed on the sale/bidding board did not say "AS IS"
Fact 4: ......
For a winning price of $1178 I believe, I will have to end up paying $1678.00 for Buyer Fee + Tax + Internet fee + late fee for a product that was described in full for the consumer to make an informed decision based on commerce law.
I have been in the car business since i was 22 now I'm approaching 38 , I have never experienced such Low Class, Common, and dragatory company such as IAA. I buy a truck load every two weeks which is about 20 cars a month because I'm a wholesaler, one time I bought a car out of state as a run & drive when the car got to me I found the car has No batteries or keys.
Move forward another time me I purchased an Infiniti g35 also as rund and drive but has no keys, I had to tow the car and a key made costed me over 500 to cover towing , keys , hotel stays, I bought a Honda as run & drive but has no keys, when I complained they said not their responsibility it3 the buyer responsibility, so the buyer is buying online pay's for their mistakes not just that you got to include the worest attitude and low class coustomer service.
Headquartere will tell you sorry nothing we do for you and read the contract, I said if there is no keys I Will No Longer do business for you, GOD is my witness they told me good luck, fees up $1000.
Please for your sake and your family, don't do business with them unless you are willing to lose your money, getting high blood pressure, and to be abused.
BE AWARE! This is only half an auction. It works only in THEIR FAVOR. If there is big interest for specific car and price is high on it - you will get the car and pay a lot for it. If you got a good deal then they WILL ASK FOR MORE MONEY in their pocket and won't sell car to you if you reject even thou you WON auction.
Do not recommend to deal with them!
Went on their website to get a quote to sell them my vehcile. Site stated I had to call a phone number to get the quote.
I called the number and a woman with a heavy accent answered. I had to keep asking her what she was asking me about my vehicle because she was so difficult to understand. This should have been my first clue.
I have a 2001 Lincoln Navigator in excellent condition that has no damage, clean title, and runs great. Locally it sells for almost $4,000 in it's condition. Because of the bad economy, I have had no takers.
Called these people to get an offer because I really need to get rid of it. Well they gave me an offer of--are you ready--$15.
What a ripoff. Don't use these people.
Lieing about selling cars to public, the second you pay to register and go to buy a vehicle you aren't aloud to purchase any vehicle! they then stole my money wont return it. It has been weeks almost months. This company needs to be shut down! Never buy from this site they are all in on it I can't pay for my bills rent my car payment this month over their false advertisement.