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report scam| Country | United Kingdom |
| State | England |
| City | Greater Manchester |
| Address | Trafford House Platt Fold Street Leigh |
| Phone | 44 (0)1942 674770 |
| Website | https://www.instasmile.com/ |
INSTAsmile Limited Reviews
The company from start to finish is a complete SCAM. You put in your info and apply for financing and get approved right away, it all seems simple correct? Nope not at all.
Received my impression kit, mouth pieces were sized for a small child. 5 days later got my adult sized impression kit and took impressions and sent them off. 5 day later I received an email stating my impressions were not good enough to process. I though they looked like the photos but Im not a lab tech so I paid the additional $35 to have another impression kit sent to me. Took the 2nd impressions and used their app to take photos to verify the impressions are good before sending back. Got the all go ahead and send them back.
5 days later got another email stating the impressions were in fact not good and they I needed to pay another $35 to get another kit sent out.
I was reluctant but 3rd times the charm. Did impressions, sent photo, checked impressions, sent back and received email stating I needed to pay them $35 for a 4th kit.
I was over it at this point so I called customer service to cancel. I explained the situation and truly believe Instasmile charges customers for these kits even though they don't need them and their app support says they are good to go.
Upon attempting to cancel my order I was told there was a $75 cancellation fee, even after I had already paid $70 for an additional kit and made my first months payment to finance them.
This whole process is a way to scam or milk more money out of potential customers, plain and simple. $145 later not clip on veneers and a huge headache.
Do yourself a big favor and run from this company. Instasmile is a total scam and they have 0 customer service!!
After many, many molds were submitted, over a very long time, constant rejection of all of them, I was denied a refund or even a partial refund. Their shipping time will eliminate any hope of ever receiving a refund, which is their basis for not refunding. Complete scam.
Order No. 1500004501
Date: 11/2/16
Purchased:
InstclasuppA2S (Classic Upper Clip On Veneer with A2 Color and added shading) $399.00
Instclaswrnt (Warranty for Classic Clip On Veneer) $149.00
Total: $548.00
Unlike most complaints I've read about this company...I have not received a faulty product or a prduct that I am unhappy with. I have not received the product at all. InstaSmile was not able to make clip on teeth for me as I have missing & failing loose teeth that make it impossible to provide a "good" dental impression from which they manufacture a the clip on veneer (adental appliance) from.
After 2 failed imprint sessions, I visited a Dentist who confirmed that I was not a suitable candidate for clip-ons as there wasn't anything to really clip on to. I have since had work done including extractions which definately take me out of the good candidate group. This product simply will not work for me. InstaSmile was NEVER able to make an appliance for me. The Clip On does not exist.
On 12/20/16 I was offered a refund of $448 (They explained in email that a $100.00 Non-Refundable fee was charged for time and materials) which I wholeheartedly agreed they deserved.
They promised the $448.00 refund would appear in my account within 10 business days. I followed up with them and was told that the holidays delayed my refund and it would take another 10 days. That's when I got nervous and reached out to PayPal. I waited until the promised date of refund. Still no refund. I filed a dispute with PayPal on 1/6/16.
on 1/9/16 I received an email from their Manchester, UK office telling me they would refund me the entire amount (Whihk I interpreted as $548.00) ONLY if I canceled the PayPal dispute. I explained I was only seeking $448.00 I was uncomfortable with canceling my PayPal dispute so insisted we should let them handle it.
On 1/16/16 PayPal decided that this situation did not fall under their realm of Purchase Protection, so now I get NOTHING! Not even the $149.00 Warranty for a product that doesn't exist?! Thanks PayPal (she says sarcastically) I am just as upset with PayPal as I am with InstaSmile.
PayPay asked for more info and documents from me, they gave me 3 days. I immediately responded within hours with more info and asked how to submit documents...they iformed me that they decided against me before I had the chance to upload the requested documents to them per their instructions and deadline. Really?!
I am hoping now to at least reach out to as many people as possible to warn them of what I consider the unethical business practices of InstSmile and SEBL Group so this doesn't happen to anyone else. I don't know where to start. Can you help?