We did not receive any of the services that Infusionsoft had promised to us and that we have been billed for. We were mislead and misinformed as to the capabilities and services that Infusionsoft promised us they could provide. After we uploaded our client list into their database we experienced problems getting through to anyone in customer servce or our "Coaches" to even get the initial process started and when we finally did get through after several months and finally scheduled the first of 3 of our hour long "Kickstart Onboarding Calls", that we were billed an add'l $1000 for on top of our monthly subscription fee, we were informed within the first 15 mins of that 1st call that none of the capabilities or services we were originally promised were even possible for them to provide to us.
Our coach told us that everything we were looking to do with their service, that their sales rep assured us we could do or get, was not possible or something they could even provide. We then told our coach that we wanted to cancel the service and get a full refund and he said he couldn't help us with that but that he would inform customer service to call us to discuss our concerns. He said he could not give a name or phone number to us for customer service because he didn't have any of that info and could only send an internal request for someone to call us. What service company has no customer service number? It took several days for us to receive a call back but finally got a call from Taylor Barnette, a Customer Care Manager.
I told him we wanted to cancel our service and get a full refund as their service was not capable of doing any of what was promised, nor had they provided us with any service of any kind to date. He told me we could cancel but that we would be billed an Early Termination Fee of $717 & they would not issue any refunds even though they have not provided any service to us nor could they do what we needed. We will be contacting our lawyer at this point.
I used Infusionsoft in the past and then stopped using it for quite some time. So long that I didn't even remember I had an active account.
My credit card on file then expired and charges to them didn't go through. Instead of canceling the account, they claimed I still owe them money for the months after the card expired.
They then sent that amount to a collections agency.
Keep in mind there was no credit issued from infusionsoft.
So this is why I advise you not to use Infusionsoft’s anything. It all started with the Kickstart program. Now mind you the kick starter program is a joke , the charge $1500 for that package that only include 4, one hour training and it only cost $150 per hour so that a rip off there. I have a huge problem when you say one thing and then do another.
How can you trust one if they don’t do what they say they were going to do. I really wanted to cancel and I did fully make that know but it was never done. So they sent me to their customer care Manager. I tried to cancel on Oct 27.
Infusionsoft Reviews
We did not receive any of the services that Infusionsoft had promised to us and that we have been billed for. We were mislead and misinformed as to the capabilities and services that Infusionsoft promised us they could provide. After we uploaded our client list into their database we experienced problems getting through to anyone in customer servce or our "Coaches" to even get the initial process started and when we finally did get through after several months and finally scheduled the first of 3 of our hour long "Kickstart Onboarding Calls", that we were billed an add'l $1000 for on top of our monthly subscription fee, we were informed within the first 15 mins of that 1st call that none of the capabilities or services we were originally promised were even possible for them to provide to us.
Our coach told us that everything we were looking to do with their service, that their sales rep assured us we could do or get, was not possible or something they could even provide. We then told our coach that we wanted to cancel the service and get a full refund and he said he couldn't help us with that but that he would inform customer service to call us to discuss our concerns. He said he could not give a name or phone number to us for customer service because he didn't have any of that info and could only send an internal request for someone to call us. What service company has no customer service number? It took several days for us to receive a call back but finally got a call from Taylor Barnette, a Customer Care Manager.
I told him we wanted to cancel our service and get a full refund as their service was not capable of doing any of what was promised, nor had they provided us with any service of any kind to date. He told me we could cancel but that we would be billed an Early Termination Fee of $717 & they would not issue any refunds even though they have not provided any service to us nor could they do what we needed. We will be contacting our lawyer at this point.
I used Infusionsoft in the past and then stopped using it for quite some time. So long that I didn't even remember I had an active account.
My credit card on file then expired and charges to them didn't go through. Instead of canceling the account, they claimed I still owe them money for the months after the card expired.
They then sent that amount to a collections agency.
Keep in mind there was no credit issued from infusionsoft.
So this is why I advise you not to use Infusionsoft’s anything. It all started with the Kickstart program. Now mind you the kick starter program is a joke , the charge $1500 for that package that only include 4, one hour training and it only cost $150 per hour so that a rip off there. I have a huge problem when you say one thing and then do another.
How can you trust one if they don’t do what they say they were going to do. I really wanted to cancel and I did fully make that know but it was never done. So they sent me to their customer care Manager. I tried to cancel on Oct 27.