I sold my vehicle to Infinity of Roseville, located at 800 Automall Dr, Roseville, CA 95661, on August 12, 2021. I was due balance of payoff withing 30-days. I contacted the dealership for payment on 09/13/21, 09/23/21, 09/24/21, 09/28/21 and again on 10/01/21 requesting status of payment. I was told the check would be ready for pickup on 09/24/21. I was told on 09/24/21 that it wouldn't be ready until 09/27/21. On 09/27/21 I was told it would be ready for pickup on 09/28/21.
On 09/28/21 I was told that it was mistakenly mailed to me on 09/24/21. I called 15 times on 10/01/21 and the receptionist woudn't answer my calls. She continued to push me to the business office, and they wouldn't take my calls either. I finally pretended to be interested in a car and got to Nadine, a finance manager, who was able to find the folks in the office that were avoiding my calls. She said they sent my check to me today, 10/01/21, and I should expect to receive it next week.
Although the dealership kept telling me the check wasn't ready, I finally got a copy of the check and it was printed on 08/13/2021! So, all this time they had the check and chose not to give it to me.
Shady, shady, shady...
I buy cars often, and I have a standing 20-year relationship with BMW and I have never been treated like this. This was their opportunity to create a realtionship with someone that has spent $1M in car purchases in the last 15 years. They blew it by being fraudsters.
INFINITI Roseville Reviews
I sold my vehicle to Infinity of Roseville, located at 800 Automall Dr, Roseville, CA 95661, on August 12, 2021. I was due balance of payoff withing 30-days. I contacted the dealership for payment on 09/13/21, 09/23/21, 09/24/21, 09/28/21 and again on 10/01/21 requesting status of payment. I was told the check would be ready for pickup on 09/24/21. I was told on 09/24/21 that it wouldn't be ready until 09/27/21. On 09/27/21 I was told it would be ready for pickup on 09/28/21.
On 09/28/21 I was told that it was mistakenly mailed to me on 09/24/21. I called 15 times on 10/01/21 and the receptionist woudn't answer my calls. She continued to push me to the business office, and they wouldn't take my calls either. I finally pretended to be interested in a car and got to Nadine, a finance manager, who was able to find the folks in the office that were avoiding my calls. She said they sent my check to me today, 10/01/21, and I should expect to receive it next week.
Although the dealership kept telling me the check wasn't ready, I finally got a copy of the check and it was printed on 08/13/2021! So, all this time they had the check and chose not to give it to me.
Shady, shady, shady...
I buy cars often, and I have a standing 20-year relationship with BMW and I have never been treated like this. This was their opportunity to create a realtionship with someone that has spent $1M in car purchases in the last 15 years. They blew it by being fraudsters.