I leased a brand new 2018 Infiniti QX30 a year ago and have had nothing but problems. I’ve called and taken it in a few times to Infinity on Camelback and they have done nothing. It was starting to have problems the 2 month I had it. I first had to bring it back because it was 1 Quart low oil and all they did was put oil in and did not document it, same thing for the tires loosing air. I kept getting oil pressure warnings and they did nothing.
When I took it to Infinity on Camelback for the first oil change they overfilled it 2 quarts of oil so that it would not show low oil.
After that I had to take it to another dealership in order to remove the oil and do an oil consumption test and find out what’s wrong with the car.
It’s been burning oil, leaking oil, losing antifreeze and running hot. It has a few other issues but I wasn’t able to document those things to show the dealership.
It jerks while I am driving and it feels like it pops in and out of the Auto Start Stop feature.
I didn’t know what to do since the dealership wasn’t doing anything and they were dishonest so I looked in the back of the Infinity Customer Care Warranty Owners Manuel.
It said if you can’t get anything done to contact Infinity Consumer Affairs. If that gets nothing done then contact BBB Auto Line.
I first sent an email to Berkshire Hathaway Automotive and nothing. Then I contacted Infinity Consumer Affairs and they did not acknowledged and problems that I was complaining about and just said Nissan would not buy the car back.
Then I contacted BBB Auto Line they did nothing so I had no choice but to find a lawyer.
I paid $42,000 for this car I put $10,000 down so that I could have low payments so I could buy this car at the end of my lease. I just for once wanted a nice new car that I could keep and show what my hard earned money was spent on. I don't have a house and I don't own anything so I just wanted a nice new car to reward myself for all the struggles I have gone through in my life.
This is a joke they should take the car back give me my deposit back.
The Nissan Corporation made an offer of $3000 which is an insult.
I would have to keep the car and continue to have problems for the next two years and keep taking it in and they want to give me $3000 for all the crap that I have to deal with on this piece of junk.
This was never about money for me.
This dealership has ruined my trust in dealerships, Nissan has ruined my trust in the Nissan corporation and the Berkshire Hathaway that owns all of these dealerships.
It’s sad that they don't value me as a customer it’s just all about money.
I would stay away from Infiniti on Camelback they are dishonest and if you have a problem with your Nissan or Infinity good luck because once you buy or lease the car from them you’re screwed. They don’t value you as a customer they just want your money.
I would defiantly recommend Coulter Infinity in Mesa, they have been a big help and I believe they are honest.
I’m sending this out so that people can be aware of Infinity on Camelback.
Don’t trust them, once I leased a car that was it I was dead to them, they didn’t even offer to put me in another car they just kept saying oh it’s nothing that's normal and at one time they even said do I know how to drive this car.
So I would stay away from Infinity on Camelback
I just don't want this to happen to anyone else, we have to stop these companies from ripping us off of our hard earn money.
Avoid this dealership's service department. The manager and his personnel are liars just like other reviews about them have stated are true. Upon arrival for an oil change on a saturday, I performed a walk around my vehicle with the service receptionist that took down any concerns.
Then i waited one and a half hours until my car was completed. I performed a complete walk around my vehicle prior to leaving and noticed marks all along my passenger side door. I advised the service consultant and he advised me he'd have them buffed out (he had my car taken back to where ever they so called tried to buff out the marks).
My vehicle then returned with the same marks and even the manager Rick went out to my vehicle with a bottle and a rag and tried rubbing out the stains (marks) whatever had gotten on my door during the oil change. The service consultant then advised me to return during the week when their body shop was open so that they can professionally try to buff out the stains (marks) on the door.
I got home and called the corporate headquarters to advise them of the situation and they gave me a case # for review and advised me if the situation wasn't rectified to recontact them.
I then returned that following Monday for the work to be done. The manager Rick then comes out to my car with me and advises me that he can have it sanded and buffed out, but that he'd need the car all day. I then said, "all day", that's why i'm here now. long story short he takes my car over to the body shop to check to see how long it would take them to repair or buff out the stains (marks) on the door. He returned and advised me that they are not going to do anything to my car, "that it's touch up paint."
I then advised the manager, "ok, well i'll be contacting your corp. headquarters with the case# they gave me just like they advised me to do." I recontacted them and got a phone call back the next day from the regional manager advising that if there's nothing in writing stating they'd buff out the marks then there's nothing she can do.
Infiniti on Camelback Reviews
I leased a brand new 2018 Infiniti QX30 a year ago and have had nothing but problems. I’ve called and taken it in a few times to Infinity on Camelback and they have done nothing. It was starting to have problems the 2 month I had it. I first had to bring it back because it was 1 Quart low oil and all they did was put oil in and did not document it, same thing for the tires loosing air. I kept getting oil pressure warnings and they did nothing.
When I took it to Infinity on Camelback for the first oil change they overfilled it 2 quarts of oil so that it would not show low oil.
After that I had to take it to another dealership in order to remove the oil and do an oil consumption test and find out what’s wrong with the car.
It’s been burning oil, leaking oil, losing antifreeze and running hot. It has a few other issues but I wasn’t able to document those things to show the dealership.
It jerks while I am driving and it feels like it pops in and out of the Auto Start Stop feature.
I didn’t know what to do since the dealership wasn’t doing anything and they were dishonest so I looked in the back of the Infinity Customer Care Warranty Owners Manuel.
It said if you can’t get anything done to contact Infinity Consumer Affairs. If that gets nothing done then contact BBB Auto Line.
I first sent an email to Berkshire Hathaway Automotive and nothing. Then I contacted Infinity Consumer Affairs and they did not acknowledged and problems that I was complaining about and just said Nissan would not buy the car back.
Then I contacted BBB Auto Line they did nothing so I had no choice but to find a lawyer.
I paid $42,000 for this car I put $10,000 down so that I could have low payments so I could buy this car at the end of my lease. I just for once wanted a nice new car that I could keep and show what my hard earned money was spent on. I don't have a house and I don't own anything so I just wanted a nice new car to reward myself for all the struggles I have gone through in my life.
This is a joke they should take the car back give me my deposit back.
The Nissan Corporation made an offer of $3000 which is an insult.
I would have to keep the car and continue to have problems for the next two years and keep taking it in and they want to give me $3000 for all the crap that I have to deal with on this piece of junk.
This was never about money for me.
This dealership has ruined my trust in dealerships, Nissan has ruined my trust in the Nissan corporation and the Berkshire Hathaway that owns all of these dealerships.
It’s sad that they don't value me as a customer it’s just all about money.
I would stay away from Infiniti on Camelback they are dishonest and if you have a problem with your Nissan or Infinity good luck because once you buy or lease the car from them you’re screwed. They don’t value you as a customer they just want your money.
I would defiantly recommend Coulter Infinity in Mesa, they have been a big help and I believe they are honest.
I’m sending this out so that people can be aware of Infinity on Camelback.
Don’t trust them, once I leased a car that was it I was dead to them, they didn’t even offer to put me in another car they just kept saying oh it’s nothing that's normal and at one time they even said do I know how to drive this car.
So I would stay away from Infinity on Camelback
I just don't want this to happen to anyone else, we have to stop these companies from ripping us off of our hard earn money.
Thanks for listening
Avoid this dealership's service department. The manager and his personnel are liars just like other reviews about them have stated are true. Upon arrival for an oil change on a saturday, I performed a walk around my vehicle with the service receptionist that took down any concerns.
Then i waited one and a half hours until my car was completed. I performed a complete walk around my vehicle prior to leaving and noticed marks all along my passenger side door. I advised the service consultant and he advised me he'd have them buffed out (he had my car taken back to where ever they so called tried to buff out the marks).
My vehicle then returned with the same marks and even the manager Rick went out to my vehicle with a bottle and a rag and tried rubbing out the stains (marks) whatever had gotten on my door during the oil change. The service consultant then advised me to return during the week when their body shop was open so that they can professionally try to buff out the stains (marks) on the door.
I got home and called the corporate headquarters to advise them of the situation and they gave me a case # for review and advised me if the situation wasn't rectified to recontact them.
I then returned that following Monday for the work to be done. The manager Rick then comes out to my car with me and advises me that he can have it sanded and buffed out, but that he'd need the car all day. I then said, "all day", that's why i'm here now. long story short he takes my car over to the body shop to check to see how long it would take them to repair or buff out the stains (marks) on the door. He returned and advised me that they are not going to do anything to my car, "that it's touch up paint."
I then advised the manager, "ok, well i'll be contacting your corp. headquarters with the case# they gave me just like they advised me to do." I recontacted them and got a phone call back the next day from the regional manager advising that if there's nothing in writing stating they'd buff out the marks then there's nothing she can do.