Bianca is a liar and their company is a scam. They took my money and it's been almost a month since i have heard from them about the part. She told my warranty company she called and emailed me. She is a liar. I never received any correspondence from her and i'm highly responsible and answer my phone calls and respond to emails. I have called their number and they never answer the phone nor do they respond to their voice messages and return calls or emails. So at this point, they have never completed the work or brought me the part. I have contacted another company to come out to complete the job. Do not use them. If your home warranty company uses them, ask them for someone else. On a personal note, bianca is a terrible representative for the company. She is extremely rude, she blatantly lies to you, knowing d**n well both of you knows she's lying at that very moment, and has terrible people skills. She sounds extremely ghetto, without a care about her job, and without proper vocabulary or education.
Infinity Appliance was assigned to me by AFC Home club to repair my refrigirator. I was told to give them a call if i don't hear from them. I was given a contact for Bianca Perez. I tried calling multiple times before i finally reached her, and was told i would hear back from them in an hour. Five hours later and 5 attempts to reach her again there was no responce. I called my home warranty company and asked them to schedule a repair on my benhalf via conference call. I was given a 4 hour window the following week for my technitian to come. I never got a call nor technitian came.
I called my warranty company and once again I could not reach them, but they would answer a call from AFC. We had a conference call again and Bianca claimed i was called already and claimed i was given a different time frame which was an absolute lie.
I tried to research the company to see where they are located and found out other customer reviews of this company being a scam. I lost 5 days of making a repair by waiting on them.
Infinite Appliance Repair Reviews
Bianca is a liar and their company is a scam. They took my money and it's been almost a month since i have heard from them about the part. She told my warranty company she called and emailed me. She is a liar. I never received any correspondence from her and i'm highly responsible and answer my phone calls and respond to emails. I have called their number and they never answer the phone nor do they respond to their voice messages and return calls or emails. So at this point, they have never completed the work or brought me the part. I have contacted another company to come out to complete the job. Do not use them. If your home warranty company uses them, ask them for someone else. On a personal note, bianca is a terrible representative for the company. She is extremely rude, she blatantly lies to you, knowing d**n well both of you knows she's lying at that very moment, and has terrible people skills. She sounds extremely ghetto, without a care about her job, and without proper vocabulary or education.
Infinity Appliance was assigned to me by AFC Home club to repair my refrigirator. I was told to give them a call if i don't hear from them. I was given a contact for Bianca Perez. I tried calling multiple times before i finally reached her, and was told i would hear back from them in an hour. Five hours later and 5 attempts to reach her again there was no responce. I called my home warranty company and asked them to schedule a repair on my benhalf via conference call. I was given a 4 hour window the following week for my technitian to come. I never got a call nor technitian came.
I called my warranty company and once again I could not reach them, but they would answer a call from AFC. We had a conference call again and Bianca claimed i was called already and claimed i was given a different time frame which was an absolute lie.
I tried to research the company to see where they are located and found out other customer reviews of this company being a scam. I lost 5 days of making a repair by waiting on them.
Stay away from dealing with them.