I hope this letter finds you in a receptive state of mind, but I must express my strong dissatisfaction and outrage at the reprehensible conduct displayed by InCruises in handling my refund request. It is evident that your company's actions have shown a blatant disregard for my well-being, financial situation, and legitimate concerns, and I will not stand idly by as my rights as a customer are trampled upon. From the very beginning, I have made it explicitly clear that my current situation is not about bureaucratic red tape or legal jargon, but a matter of dire health issues, rendering me medically unfit to travel, let alone embark on a cruise vacation. Despite my openness and honesty, your responses have been nothing more than impersonal, copy-and-paste replies. This lack of empathy and care is nothing short of disgraceful. Additionally, my financial struggles, which have arisen due to unforeseen circumstances and significant life changes, have been completely ignored in your decision-making process. Instead of acknowledging the financial burden I am facing, your refund denial only adds insult to injury. I had hoped that InCruises, a company supposedly dedicated to customer satisfaction, would be more compassionate and understanding. Furthermore, I am deeply disappointed by the evasive tactics employed by your company when addressing the specific questions I have posed in previous communications. It is disheartening to receive responses that evade or ignore the issues I have raised. Such unprofessional behavior only serves to deepen my mistrust in InCruises' commitment to its members. I demand immediate rectification of my situation. Your refusal to refund my money not only violates the principles of good business ethics but also leaves me with no option but to consider taking legal action and, as I mentioned, take to social media if my grievances are not addressed promptly and to my satisfaction. Please be aware that I am not seeking to harm your company's reputation. Instead, my aim is to ensure fair treatment and accountability for your actions. I expect a genuine, personalized response to my queries within ten business days from the date of this letter. This response must include a clear explanation for the denial of my refund request, along with a concrete plan of action to resolve this matter promptly. Let me be perfectly clear: I will not accept placating, pre-formatted responses or the avoidance of pertinent issues. This is my final appeal to your sense of responsibility and integrity before I am left with no choice but to escalate this matter and directly contact your CEO and co-founders. I hope that you will take this opportunity to rectify the situation and re-establish trust with your customers. The onus is on you to demonstrate a genuine commitment to customer satisfaction and ethical business practices. I have nothing to lose; sure, you could take legal action against me. I'm ill, have no income, no assets, so bring it on. It will cost you more money than what I'm asking for, simply the money I sent you in good faith. What is you escalation procedure, I'm formally requesting it.
inCruises International, LLC. Reviews
I hope this letter finds you in a receptive state of mind, but I must express my strong dissatisfaction and outrage at the reprehensible conduct displayed by InCruises in handling my refund request. It is evident that your company's actions have shown a blatant disregard for my well-being, financial situation, and legitimate concerns, and I will not stand idly by as my rights as a customer are trampled upon. From the very beginning, I have made it explicitly clear that my current situation is not about bureaucratic red tape or legal jargon, but a matter of dire health issues, rendering me medically unfit to travel, let alone embark on a cruise vacation. Despite my openness and honesty, your responses have been nothing more than impersonal, copy-and-paste replies. This lack of empathy and care is nothing short of disgraceful. Additionally, my financial struggles, which have arisen due to unforeseen circumstances and significant life changes, have been completely ignored in your decision-making process. Instead of acknowledging the financial burden I am facing, your refund denial only adds insult to injury. I had hoped that InCruises, a company supposedly dedicated to customer satisfaction, would be more compassionate and understanding. Furthermore, I am deeply disappointed by the evasive tactics employed by your company when addressing the specific questions I have posed in previous communications. It is disheartening to receive responses that evade or ignore the issues I have raised. Such unprofessional behavior only serves to deepen my mistrust in InCruises' commitment to its members. I demand immediate rectification of my situation. Your refusal to refund my money not only violates the principles of good business ethics but also leaves me with no option but to consider taking legal action and, as I mentioned, take to social media if my grievances are not addressed promptly and to my satisfaction. Please be aware that I am not seeking to harm your company's reputation. Instead, my aim is to ensure fair treatment and accountability for your actions. I expect a genuine, personalized response to my queries within ten business days from the date of this letter. This response must include a clear explanation for the denial of my refund request, along with a concrete plan of action to resolve this matter promptly. Let me be perfectly clear: I will not accept placating, pre-formatted responses or the avoidance of pertinent issues. This is my final appeal to your sense of responsibility and integrity before I am left with no choice but to escalate this matter and directly contact your CEO and co-founders. I hope that you will take this opportunity to rectify the situation and re-establish trust with your customers. The onus is on you to demonstrate a genuine commitment to customer satisfaction and ethical business practices. I have nothing to lose; sure, you could take legal action against me. I'm ill, have no income, no assets, so bring it on. It will cost you more money than what I'm asking for, simply the money I sent you in good faith. What is you escalation procedure, I'm formally requesting it.