I have been trying for 2 months to get a replacement give card with a refund of $70 on its for returned products upon calling them multiple times they want my personal bank account information to process new card crazy you should never give that information to anyone.
When I look up the costumer service # it has two numbers a 800# and a 770# the 800# is asking for bank information the 770 # Dave from incomm tells me that is a # he's never heard of very confusing and frustrating not being able to have a replacement card sent to recover my refunded money. This should not be a difficult thing to do if someone does there job correctly.
Vanilla Gift Card (Incomm) located at (corporate office) 250 Williams St NW Fl 5 Atlanta, GA 30303-1032 phone number 770-240-6100 Brook Smith-CEO, Phil Graves-Pres., but they will tell you that there address is P.O. Box 826 Forston, GA 31808. Vanilla Gift Card allowed a charge of $10 and $1 to process on a gift card that I personally purchased and when it was brought to there attention Incomm out of Atlanta REFUSED to refund my money. I have filed complaints with Better Business Bureau, Federal Trade Commission, and many other sites. PLEASE do not fall victim to the FRAUD/SCAM company and IF you do NOT buy any of their products you will be helping to put this company out of business.
I had a $300 rewards card, I wsed it 4 times and put it away. 6 months later I went to check the balance only to find the card had been used out in California and my balance was $3 instead of $187. I contacted Incomm they said they would look into it two weeks later I got a letter saying my card present and swiped for the purchases made.
I went online to see what purchases were made and the last purchase that was made was the same day I was talking to an Incomm employee and faxing them paperwork all from NY yet the purchase was being made in California. I called back and asked to have them look into this further and was told it was easy for me to say I was in NY while making purchases in California.
I guess it's just as easy for them to said the card was swiped and present while still in wallet in NY.
I bought a Prepaid debit card from my local dollar store . I registered it in my name . I put $150 on the card at the time of purchase and when I tried to use it .It would not work so I called the number on the back of the card . the custermer service person told my card was registered in someone elses name and that would have to prove the card was mine. They wanted me to fax them a copy of my drivers license, my social security card, front and back of the card and my reciept. I got a little leary when they ask for my social security card and my drivers license . I did send them a copy of the front and back of the card and a copy of my reciept. I also gave them my phne number and email address and have not heard a word from them . I purchased this card on March 10, 2016. I called them approximently ywo days later to try to get a refund and like Isaid have not HEARD A WORD FROM THEM.
I bought $50 Vanilla gift mastercard dec. 2015 as Xmas gift. I have the receipts. When the recipient tried to use the card, he was told it was not activated. I called the phone # on card and was told it an issue with the store. I checked with "consumer Affairs" online and there are over 200 complaints against this card. The store (Walmart) saidt they would contact the company to get activation. A few days later the told me it would be activated and to check the "card balance". Now the site says "system not active". Contacted vanilla again by phone, and helpful? girl gave me a complaint confirmation and an email address to send copy of receipt. Guess what--email address is phony. I tried to email incomm. Email doesn't work. I know it's only $50+act. fee, and others have lost a lot more, but I hate to be cheated--plus those cards are still on the racks in stores--waiting to scam somebody else. At least, this has given me a chance to vent. After all this, I contacted my credit card company, and it will probaby be resolved.
Incomm.com Reviews
Have 3 different case numbers for these cards been fighting this for
4 months now. Now they are telling me I will have to wait another 60
Days for the rest to be refunded.
I have been trying for 2 months to get a replacement give card with a refund of $70 on its for returned products upon calling them multiple times they want my personal bank account information to process new card crazy you should never give that information to anyone.
When I look up the costumer service # it has two numbers a 800# and a 770# the 800# is asking for bank information the 770 # Dave from incomm tells me that is a # he's never heard of very confusing and frustrating not being able to have a replacement card sent to recover my refunded money. This should not be a difficult thing to do if someone does there job correctly.
***DO NOT PURCHASE VANILLA GIFT CARDS***
Vanilla Gift Card (Incomm) located at (corporate office) 250 Williams St NW Fl 5 Atlanta, GA 30303-1032 phone number 770-240-6100 Brook Smith-CEO, Phil Graves-Pres., but they will tell you that there address is P.O. Box 826 Forston, GA 31808. Vanilla Gift Card allowed a charge of $10 and $1 to process on a gift card that I personally purchased and when it was brought to there attention Incomm out of Atlanta REFUSED to refund my money. I have filed complaints with Better Business Bureau, Federal Trade Commission, and many other sites. PLEASE do not fall victim to the FRAUD/SCAM company and IF you do NOT buy any of their products you will be helping to put this company out of business.
I had a $300 rewards card, I wsed it 4 times and put it away. 6 months later I went to check the balance only to find the card had been used out in California and my balance was $3 instead of $187. I contacted Incomm they said they would look into it two weeks later I got a letter saying my card present and swiped for the purchases made.
I went online to see what purchases were made and the last purchase that was made was the same day I was talking to an Incomm employee and faxing them paperwork all from NY yet the purchase was being made in California. I called back and asked to have them look into this further and was told it was easy for me to say I was in NY while making purchases in California.
I guess it's just as easy for them to said the card was swiped and present while still in wallet in NY.
I bought a Prepaid debit card from my local dollar store . I registered it in my name . I put $150 on the card at the time of purchase and when I tried to use it .It would not work so I called the number on the back of the card . the custermer service person told my card was registered in someone elses name and that would have to prove the card was mine. They wanted me to fax them a copy of my drivers license, my social security card, front and back of the card and my reciept. I got a little leary when they ask for my social security card and my drivers license . I did send them a copy of the front and back of the card and a copy of my reciept. I also gave them my phne number and email address and have not heard a word from them . I purchased this card on March 10, 2016. I called them approximently ywo days later to try to get a refund and like Isaid have not HEARD A WORD FROM THEM.
I bought $50 Vanilla gift mastercard dec. 2015 as Xmas gift. I have the receipts. When the recipient tried to use the card, he was told it was not activated. I called the phone # on card and was told it an issue with the store. I checked with "consumer Affairs" online and there are over 200 complaints against this card. The store (Walmart) saidt they would contact the company to get activation. A few days later the told me it would be activated and to check the "card balance". Now the site says "system not active". Contacted vanilla again by phone, and helpful? girl gave me a complaint confirmation and an email address to send copy of receipt. Guess what--email address is phony. I tried to email incomm. Email doesn't work. I know it's only $50+act. fee, and others have lost a lot more, but I hate to be cheated--plus those cards are still on the racks in stores--waiting to scam somebody else. At least, this has given me a chance to vent. After all this, I contacted my credit card company, and it will probaby be resolved.