I was searching for the best price for a swimming pool automation system. I contacted "In Stock Pool Supply" to see if the product and price shown were accurate. The picture shown included more than the description below it suggested.
When I called to ask what came with the system shown I was told that everything shown in the picture except a remote and receiver were included (this is for a Hayward Aqua Plus automation system). The price was a very good deal since a "Sense and Dispense" is not usually included.
After checking several other web sites and finding that the Sense and Dispense were options and, therefore, extra I decided to call them back and make sure that a mistake had not been made in the quote made to me. I called them again on two additional occasions and was told each time that the price included the Sense and Dispense unit. I was told that it was included...actually the wording used was "Everything pictured except the remote and receiver were included in the price of $1175.82. I then told the salesman what I was wanting to do and he told me all I had to buy was the acid feeder in addition to the unit I was enquiring about.
i made the purchase online. When it came the Sense and Dispense unit was not included. I called to resolve the discrepancy and was told that the Sense and Dispense was not included and that no one there would have told me that it was. I explained that I had called on 3 separate occasions to double check and was told all 3 times that it was. He checked with his supervisor and said that the best he could do was refund upon return or sell me the Sense and Dispense at a discount. The discount was $58.00 leaving me to pay their "cost" of $500.00. I said that I thought they could do better and honor their stated inclusion of the Sense and Dispense.
i then asked to speak with the supervisor and he asked who I had spoken with. I told him that I could not remember but that I had, in fact, contacted them on several occasions to double check since it was such a good deal. I told him that I had done my due diligence and that it was not my fault that I had been quoted an incorrect price each time and that it would never have happened that way since the product was listed on their computer (Which was checked by their salesmen when I called originally and each subsequent time).
He, essentially, called me a liar and was rude. He told me that all he would do was refund or sell me a Sense and Dispense at the quoted discounted rate-take it or leave it! I asked for a return order.
This has been a terrible experience for me. I asked them to honor their price and stated equipment and had my honor put into question instead. An unusual ripoff but a ripoff none the less.
In Stock Pool Supply Reviews
I was searching for the best price for a swimming pool automation system. I contacted "In Stock Pool Supply" to see if the product and price shown were accurate. The picture shown included more than the description below it suggested.
When I called to ask what came with the system shown I was told that everything shown in the picture except a remote and receiver were included (this is for a Hayward Aqua Plus automation system). The price was a very good deal since a "Sense and Dispense" is not usually included.
After checking several other web sites and finding that the Sense and Dispense were options and, therefore, extra I decided to call them back and make sure that a mistake had not been made in the quote made to me. I called them again on two additional occasions and was told each time that the price included the Sense and Dispense unit. I was told that it was included...actually the wording used was "Everything pictured except the remote and receiver were included in the price of $1175.82. I then told the salesman what I was wanting to do and he told me all I had to buy was the acid feeder in addition to the unit I was enquiring about.
i made the purchase online. When it came the Sense and Dispense unit was not included. I called to resolve the discrepancy and was told that the Sense and Dispense was not included and that no one there would have told me that it was. I explained that I had called on 3 separate occasions to double check and was told all 3 times that it was. He checked with his supervisor and said that the best he could do was refund upon return or sell me the Sense and Dispense at a discount. The discount was $58.00 leaving me to pay their "cost" of $500.00. I said that I thought they could do better and honor their stated inclusion of the Sense and Dispense.
i then asked to speak with the supervisor and he asked who I had spoken with. I told him that I could not remember but that I had, in fact, contacted them on several occasions to double check since it was such a good deal. I told him that I had done my due diligence and that it was not my fault that I had been quoted an incorrect price each time and that it would never have happened that way since the product was listed on their computer (Which was checked by their salesmen when I called originally and each subsequent time).
He, essentially, called me a liar and was rude. He told me that all he would do was refund or sell me a Sense and Dispense at the quoted discounted rate-take it or leave it! I asked for a return order.
This has been a terrible experience for me. I asked them to honor their price and stated equipment and had my honor put into question instead. An unusual ripoff but a ripoff none the less.
This company also includes Pool Supply Unlimited.