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Imperial Capital Cars, Inc. Reviews
On Wednesday, July 29 2015 a sale person named Mike left a voice mail on my phone indicating that he had good news, he found a vehicle that fits my budget. With great excitement, I contacted Mike and he organized a driver to pick me up at my apartment. I had a friend in town and she decided to come with me at Imperial Capital Cars. When we got there, I met Mike in his office. I brought me to ONE car, which he claims that it's the best fit because my credit was bad and the monthly payments were excellent. It was an used 2005 Mitsubishi Endeavor, I am a woman who knew nothing about cars. All I knew I wanted a car that is in good condition, and fits my budget because I work 4:00 am shift everyday and most times either a friend or taxi takes me to work. I decided to end that on Thursday, July 30, 2015 by buying my own car at Imperial Capital Cars. Mike seemed like a really nice man. I was convinced that he was going to satisfied my needs, and that's what business does for its customers. I asked him is there any other vehicles, he said with my credit, the vehicles will be very pricey, I wanted a vehicle so badly, I knew my credit was no good. So, I understood exactly what he was talking about. Before I purchased the vehicle I asked him if the vehicle was in good condition and he said "YES." I took his word, "oh bouy", BIG MISTAKE.
I paid $1000 down, I finance the car with New City Funding thru Imperial Capital Cars. The car was $3985.70 cash price according to the contract, with a monthly payment of $216.22. I was charge a 26.75% (very high interest rate but again I understood because of my credit, I was happy that I was getting a car and fits my budget)interest charge with a total payments of $5189.28. Along with my insurance and monthly payments I was paying less than $400, and for me, that was perfect. He further told me before I drive the car home the bank wanted an interview with me, which I thought was very impressive. There, the bank contacted me and asked me a few questions about the vehicle and the contract. That day July 30, 2015 I drove home the 2005 Mitsubishi Endeavor, very good interior, but I realized that car mirrors were giving a blurry reflection, I contacted Mike immediately and he said he will order some and call me to come and pick them up by Monday, August 03, 2015. The very next day, Friday July, 31 2015 I tried to start the car, it wouldn't start. So, I got a friend to check it, he discovered that the car needed a battery. Additionally, I was pulled over by the police because I had no brakes light. I also realized that a service engine soon came on the dash board.
I was very disappointed, again I contacted Mike about the battery and the brakes light, he said to bring the car he will replace the battery and the light. I went the same day but when I got there, I was told there was no more battery, I asked him to purchased a battery because I needed the car to go to work the next day. He said the company (that is Imperial Capital Cars)has a particular company that does refurbished battery and he is not buying a new battery for me, I would have to wait until they received the new order for the refurbished battery. Also, he had no light to replace the ones I had. I needed my car because I bought it for the sole purpose to take me to work, so, I bought a new battery and lights at Auto Zone for the car. After I replaced the battery and lights, I paid attention to anything that seems unusual on my car. I thought my problems were over. But, it was just the beginning of my nightmare. The car started to give a bumpy ride and weird noises when I am driving. I'm not stupid, I knew something was with the car. So I took the car by a mechanic shop, the mechanic took the car on a test drive and immediately told me that the transmission is going bad and that the wheels on the vehicle is not the wheels for the vehicle. I was mad and very upset, however I kept my calm and contacted Mike again.
On Thursday, August 6, 2015 I return the car to Imperial Capital Cars, I spoke with Mike and I told him that I needed a full refund of my money because I was sold a lemon. He said I can not get my money back and that he was going to fix the problem. On Thursday, August 16, 2015 I got a call from Mike who said I should come back for the car because he fixed the problem. On the day I picked the car up and drove it to my mechanic. The mechanic drove the car and did a diagnosis test and said the transmission problem is still there.
Now, I don't have a car and yet I still don't have my down payment, because they would not give me back anything from my down payment.