If you are looking to be robbed blind, this is the company for you.
When our water heater died, their job was to remove and replace the damaged drywall and then paint the new drywall. We were given a Proposal/Work Order that stated the scope of work but conveniently omitted any estimated costs. Our mistake was not asking for a ballpark figure. We were charged $1638.00 for an area of approximately seven square feet. When we complained to Mike (our contact) about their fees, he explained that they base their costs on the assumption that the customer will be submitting a claim to their insurance company. So, what? They gouge insurance companies? We told Mike we were not submitting a claim through our insurance; this was an out-of-pocket expense for us. He generously (please note the sarcasm) gave us a discount of $188.28.
The after-the-fact invoice states that costs include “two man crew to mask, cover, remove & reset any necessary contents”. News flash: One guy removed the drywall and although two guys showed up to re-drywall and paint, one guy pretty much stood there and watched. Painting is $166.00 an hour…to paint a tiny section in a garage…hardly the Sistine Chapel.
I will say that the work done was done well but had we had any idea the cost would be so ridiculous, we would have used our own drywaller who probably would have done the work for about 1/4 the cost. Absolute highway robbery.
Immediate Response Restoration, Inc. Reviews
If you are looking to be robbed blind, this is the company for you.
When our water heater died, their job was to remove and replace the damaged drywall and then paint the new drywall. We were given a Proposal/Work Order that stated the scope of work but conveniently omitted any estimated costs. Our mistake was not asking for a ballpark figure. We were charged $1638.00 for an area of approximately seven square feet. When we complained to Mike (our contact) about their fees, he explained that they base their costs on the assumption that the customer will be submitting a claim to their insurance company. So, what? They gouge insurance companies? We told Mike we were not submitting a claim through our insurance; this was an out-of-pocket expense for us. He generously (please note the sarcasm) gave us a discount of $188.28.
The after-the-fact invoice states that costs include “two man crew to mask, cover, remove & reset any necessary contents”. News flash: One guy removed the drywall and although two guys showed up to re-drywall and paint, one guy pretty much stood there and watched. Painting is $166.00 an hour…to paint a tiny section in a garage…hardly the Sistine Chapel.
I will say that the work done was done well but had we had any idea the cost would be so ridiculous, we would have used our own drywaller who probably would have done the work for about 1/4 the cost. Absolute highway robbery.