I bought a pair of shoes from this store, which I subsequently returned (in their 14-day return window). The employee who handled the return wrote "returned" on my original receipt and told me to bring it in when I wanted to purchase a new pair of shoes. (Please see photo.)
When I came in with the receipt and was about to purchase shoes, one of the employees told me I didn't have a proper credit note. She said that the previous employee should have issued me an official credit note and should have initialed my receipt where she had written "returned." I emphasized that this was all I had received when I returned the previous pair.
The employee said she didn't have the authority to help me. I asked if I could get in touch with someone who could help me, and she half-heartedly tried to call her boss. After failing to get in touch with the owner, the employee said I should leave my name and number and that her boss would definitely get back to me the next day.
Of course, no one got back to me. A few days later, I called the store to ask for the owner. I was told she was not there, but was given her email address and was told she would follow up quickly. I had to send a second email before I received a response from Amee, the store owner. It was clear to me from her reply that she had barely read my email, and was just sending me a blanket message designed to cover all possible returns:
"I'm sorry but I'm unable to accept your receipt as a store credit because it is just a receipt and not a credit note. My staff was correct in what they explained to you in person and on the phone. They are simply reinforcing Imelda's policy, which is: you need a proper credit note and not just a receipt to purchase items at Imelda. Please understand we don't pick and choose who this policy applies to as that would be unfair to our customers.
If you happen to find the credit note then please come in with it, as it never expires.
Sincerely,
Amee"
The fact of the matter is that I did not get a credit note, and no staff ever said that my receipt would not be honored. I wrote back to this effect but have yet to hear back. At best, Imelda is an incredibly unhelpful and incompentent store. At worst, it is a predatory business in the habit of doling out fake credit notes so that they do not have to honor them at a later date. I have since looked at other reviews online and have learned that many other customers have had terrible experiences with returns. I would strongly recommend against buying anything from this store, whether you plan to return it or not.
Imelda Reviews
I bought a pair of shoes from this store, which I subsequently returned (in their 14-day return window). The employee who handled the return wrote "returned" on my original receipt and told me to bring it in when I wanted to purchase a new pair of shoes. (Please see photo.)
When I came in with the receipt and was about to purchase shoes, one of the employees told me I didn't have a proper credit note. She said that the previous employee should have issued me an official credit note and should have initialed my receipt where she had written "returned." I emphasized that this was all I had received when I returned the previous pair.
The employee said she didn't have the authority to help me. I asked if I could get in touch with someone who could help me, and she half-heartedly tried to call her boss. After failing to get in touch with the owner, the employee said I should leave my name and number and that her boss would definitely get back to me the next day.
Of course, no one got back to me. A few days later, I called the store to ask for the owner. I was told she was not there, but was given her email address and was told she would follow up quickly. I had to send a second email before I received a response from Amee, the store owner. It was clear to me from her reply that she had barely read my email, and was just sending me a blanket message designed to cover all possible returns:
"I'm sorry but I'm unable to accept your receipt as a store credit because it is just a receipt and not a credit note. My staff was correct in what they explained to you in person and on the phone. They are simply reinforcing Imelda's policy, which is: you need a proper credit note and not just a receipt to purchase items at Imelda. Please understand we don't pick and choose who this policy applies to as that would be unfair to our customers.
If you happen to find the credit note then please come in with it, as it never expires.
Sincerely,
Amee"
The fact of the matter is that I did not get a credit note, and no staff ever said that my receipt would not be honored. I wrote back to this effect but have yet to hear back. At best, Imelda is an incredibly unhelpful and incompentent store. At worst, it is a predatory business in the habit of doling out fake credit notes so that they do not have to honor them at a later date. I have since looked at other reviews online and have learned that many other customers have had terrible experiences with returns. I would strongly recommend against buying anything from this store, whether you plan to return it or not.