I ordered Ilumaderm back in Dec. 2017. It was $4.95 for shipping of a FREE trial. Sometime after using it and finding out I was allergic to it, (my face was itching like crazy) I called and canceled any subsequent orders. I had to explain several times that I was allergic to it and didn’t want any more. I thought it was taken care of until I discovered on Jan 16 they had taken $89.95 out of my account. Upon calling them, I was told I didn’t call to cancel until AFTER the 14 days. I don’t have my phone records so I can’t prove it. Although I will be checking with my phone carrier. They also promised me many discounts but I refused them all because I’m allergic to their product and I can’t afford it! I asked to have the money out back in my account. They couldn’t do that. I asked to talk to a manager. They said managers don’t talk to people! I told the girl I was talking to that they needed to have better company policies if they wanted to keep customers. We politely hung up! But I was on a mission to contact them and found this site. I hope something can be done about this company and their lousy way of cheating people out of money! Don’t do business with Ilumaderm!
You pay by credit card the shipping & handling fee of $4.95 for a free trial sample of the eye serum product. Then after 3-4 weeks your credit card is charged approximately $90.00 saying you ordered the full size product and must pay for it.
Calling this company did nothing, said I never ordered full size, but merely a free trial size and should not be charged $90.00. They didn't care. You have to pay!
It's a total ripoff!!! A real con! Their ad is extremely misleading & dishonest. Never ever order anything from Shark Tank ads or Illumaderm products. False advertising! Deceptive con artists!
I ordered the 14 day trial of Illumaderm. At the end of the 14 day period, I tried to contact the company to cancel. The customer service phone number kept hanging up on me. I sent an e-mail to cancel and received an automated response that I would be contacted within 24 hours. Four days later no one had contacted me.
The charge appeared on my credit card statement 2 days after I tried to cancel. I called again today (May 24, 2017) and told them the story. Of course, I was informed that there was nothing they could do about the charge because I failed to cancel within 14 days. I was offered a 35% discount to continue and when I told them no, I was absolutely not interested, they then offered me a free bottle for the $89 I had been charged. I refused that also, asked for a refund, was told that was not happening because I agreed to the terms and conditions. Yes, I did, but their terms and conditions failed to mention that getting through to customer service would be nigh on impossible.
Oh, and as a matter of interest, the product caused skin irritation, though they weren't interested to hear that, either!
Illumaderm Reviews
I ordered Ilumaderm back in Dec. 2017. It was $4.95 for shipping of a FREE trial. Sometime after using it and finding out I was allergic to it, (my face was itching like crazy) I called and canceled any subsequent orders. I had to explain several times that I was allergic to it and didn’t want any more. I thought it was taken care of until I discovered on Jan 16 they had taken $89.95 out of my account. Upon calling them, I was told I didn’t call to cancel until AFTER the 14 days. I don’t have my phone records so I can’t prove it. Although I will be checking with my phone carrier. They also promised me many discounts but I refused them all because I’m allergic to their product and I can’t afford it! I asked to have the money out back in my account. They couldn’t do that. I asked to talk to a manager. They said managers don’t talk to people! I told the girl I was talking to that they needed to have better company policies if they wanted to keep customers. We politely hung up! But I was on a mission to contact them and found this site. I hope something can be done about this company and their lousy way of cheating people out of money! Don’t do business with Ilumaderm!
You pay by credit card the shipping & handling fee of $4.95 for a free trial sample of the eye serum product. Then after 3-4 weeks your credit card is charged approximately $90.00 saying you ordered the full size product and must pay for it.
Calling this company did nothing, said I never ordered full size, but merely a free trial size and should not be charged $90.00. They didn't care. You have to pay!
It's a total ripoff!!! A real con! Their ad is extremely misleading & dishonest. Never ever order anything from Shark Tank ads or Illumaderm products. False advertising! Deceptive con artists!
I ordered the 14 day trial of Illumaderm. At the end of the 14 day period, I tried to contact the company to cancel. The customer service phone number kept hanging up on me. I sent an e-mail to cancel and received an automated response that I would be contacted within 24 hours. Four days later no one had contacted me.
The charge appeared on my credit card statement 2 days after I tried to cancel. I called again today (May 24, 2017) and told them the story. Of course, I was informed that there was nothing they could do about the charge because I failed to cancel within 14 days. I was offered a 35% discount to continue and when I told them no, I was absolutely not interested, they then offered me a free bottle for the $89 I had been charged. I refused that also, asked for a refund, was told that was not happening because I agreed to the terms and conditions. Yes, I did, but their terms and conditions failed to mention that getting through to customer service would be nigh on impossible.
Oh, and as a matter of interest, the product caused skin irritation, though they weren't interested to hear that, either!