Review Title: Your Rating (1 star is bad, 5 stars is good): Security Code: Your email address (optional): or Cancel
Illinois Lottery Reviews
Beware of using the Illinois lottery mobile site for ticket purchases.
I signed up and had difficulty right off with a debit card so i completed the transaction with a Visa.
I won power ball with one number for $4 and decided to play today. my account showed a credit of $4 on the
lottery site for my account. I played $11.00 worth of tickets with the assumption the $4 would apply to my play.
I chose my numbers and pressed the age verification check box and the confirm button where a message in read
indicated that I had a error ad would be refunded the amount spent. They were correct with the message as after
trying two more times and even adding a debit card on one try, I received the same message both times.
I checked my debit account and yes $11.00 was charged. I checked my Visa and 20.00 was charged. No numbers or
record of the transaction or a receipt was generated. I sent a email and was redirected to call since my email account
didnt match the exact email assigned to my account. I called and spoke to a rep who said they would refund the monies in
5-7 days. No credit to my account no play numbers just a refund. I would point out the if I had not asked for a refund
I could have easily assumed my numbers were played and just didnt win. All the rep could tell me is that he didnt know
why that happened and I should play some more. I sent a email indicating my disatisfaction and that they were making
the whole process no fun. No answer. I will cancel my account, but must call in to do it. I am concerned about
people being charged by this defective process and not catching it. This may apply to the web site as well since I trouble
assigning my debit card there to begin with and used my visa....headache city. just use a lottery site its more reliable.