I signed up for a merchant account with Ignite First Data operating from Arizona (www.fdisp.com). My agent was Mark Cantu who promised me the moon and the stars when it came to customer service.
I was approved without any problems (I have an excellent credit record), and commenced operating the processing of my sales. A month after I established my account, I saw that my deposits were not being forwarded to my bank. When I contacted the general customer service line, I was informed that my deposits were on hold due to a “security risk”.
I was able to speak to the lady in charge of my file, Ms. Charliana Spence (located in Florida). She told me that due to “my high and unusual sales volume” my account needed review. Note that my transactions are not large in amount (my average transaction is only $38.00) and since my business is new, I processed under $12000 per month… hardly Walmart! I sell mostly shipping supplies (cardboard boxes, bubble, wrappers, etc) so my merchandise is not “risky”.
Ms. Spence requested details on six random transactions (invoices with the customer’s complete contact information) and delivery notifications. I sent that information to her right away, over one week ago. I am still waiting for a response…. Several voice mail messages had gone unanswered.
Remembering that Mark Cantu form Ignite First Data promised me such good customer service at the moment of signing my account, I decided to contact him and explain what happened. He promised me a quick resolution of the issue, if I forwarded him the information requested by Ms. Spence.
During the past 4 days, Mr. Cantu has not replied to any of my emails (9 in total) or any of my voice messages (15 in total). When I called the office’s operator today (Danielle), she tried to pass the call but I could hear Mr. Cantu telling her that “he did not want to speak to me” and asking her to transfer me to voice mail…..
I do not understand what my account is receiving such treatment.
It is becoming clear that I am part of a rouse… getting merchants to become comfortable processing sales so they can get their hands on a few batches and then never communicate back. I lost over $4000.00 worth of hard earned sales.
Please, be aware: this outfit can devastate you business!
Ignite Payments Reviews
I signed up for a merchant account with Ignite First Data operating from Arizona (www.fdisp.com). My agent was Mark Cantu who promised me the moon and the stars when it came to customer service.
I was approved without any problems (I have an excellent credit record), and commenced operating the processing of my sales. A month after I established my account, I saw that my deposits were not being forwarded to my bank. When I contacted the general customer service line, I was informed that my deposits were on hold due to a “security risk”.
I was able to speak to the lady in charge of my file, Ms. Charliana Spence (located in Florida). She told me that due to “my high and unusual sales volume” my account needed review. Note that my transactions are not large in amount (my average transaction is only $38.00) and since my business is new, I processed under $12000 per month… hardly Walmart! I sell mostly shipping supplies (cardboard boxes, bubble, wrappers, etc) so my merchandise is not “risky”.
Ms. Spence requested details on six random transactions (invoices with the customer’s complete contact information) and delivery notifications. I sent that information to her right away, over one week ago. I am still waiting for a response…. Several voice mail messages had gone unanswered.
Remembering that Mark Cantu form Ignite First Data promised me such good customer service at the moment of signing my account, I decided to contact him and explain what happened. He promised me a quick resolution of the issue, if I forwarded him the information requested by Ms. Spence.
During the past 4 days, Mr. Cantu has not replied to any of my emails (9 in total) or any of my voice messages (15 in total). When I called the office’s operator today (Danielle), she tried to pass the call but I could hear Mr. Cantu telling her that “he did not want to speak to me” and asking her to transfer me to voice mail…..
I do not understand what my account is receiving such treatment.
It is becoming clear that I am part of a rouse… getting merchants to become comfortable processing sales so they can get their hands on a few batches and then never communicate back. I lost over $4000.00 worth of hard earned sales.
Please, be aware: this outfit can devastate you business!