I ordered an ID CARD printer from this company in early December of 2015. I expressed my urgency to the rep as we were needing to ID some service animals and their handlers ( I work for a nonprofit) It took a bit for the printer to ship and I can show emails where I had to check on the status of the printer a few times. Once the printer arrived (FINALLY) I unpacked it and attempted to load the software. However, there was an issue loading the software because no one provided the access code or password in which to get into the software. I tried calling and emailing the rep for two days with no results and finally followed a link from your site for service. I attempted to put in a service call (which I recorded LIVE VIDEO) that the number wasnt even in service. Further inspection of the printer, I found that the printer came supplied with ONLY a European type plug. I'm in the US. Such a plug is useless to me. Again BOTH issues were repetedly reported to which I finally sent an email ( I have that email still, asking them to send a label for it that it was of no use to me) Yesterday (March 10th) I received the following email:
I am writing to inquire about payment for order #19501720, placed on 12/08/2015. Per an email sent on 12/31, you stated that there were some issues with the order. We did not receive notification of this until recently. We need to clarify the information stated in your email and retrieve the defective items if a payment will not be provided. Please advise.
IDenticard Systems Reviews
I ordered an ID CARD printer from this company in early December of 2015. I expressed my urgency to the rep as we were needing to ID some service animals and their handlers ( I work for a nonprofit) It took a bit for the printer to ship and I can show emails where I had to check on the status of the printer a few times. Once the printer arrived (FINALLY) I unpacked it and attempted to load the software. However, there was an issue loading the software because no one provided the access code or password in which to get into the software. I tried calling and emailing the rep for two days with no results and finally followed a link from your site for service. I attempted to put in a service call (which I recorded LIVE VIDEO) that the number wasnt even in service. Further inspection of the printer, I found that the printer came supplied with ONLY a European type plug. I'm in the US. Such a plug is useless to me. Again BOTH issues were repetedly reported to which I finally sent an email ( I have that email still, asking them to send a label for it that it was of no use to me) Yesterday (March 10th) I received the following email:
I am writing to inquire about payment for order #19501720, placed on 12/08/2015. Per an email sent on 12/31, you stated that there were some issues with the order. We did not receive notification of this until recently. We need to clarify the information stated in your email and retrieve the defective items if a payment will not be provided. Please advise.