This is to inform about taking illegal money from me and my insurance. I told you clearly before I came there to get implant and nothing else as I had already a dentist who does the regular cleaning and check up
They told me it is a standard procedure for dentist who does the implant to do a checkup before doing and implant. This is a free service done prior to an implant being done by the dentist. When I came to this dental Place I found out dentist who does the implant only comes once in 3 month and the test was done by another dentist who does not know anything on implant. She wanted to do a regular checkup including taking X-rays. I told the dentist I had already had got a regular cleaning and check-up and I came for implant and nothing else Again the manager informed me all exams are free and will not be charged to me or my insurance company. Later I found out they have charged my insurance for regular cleaning and checkup for these test without my knowledge. They again lied to me stating that I had to do a deep cleaning before doing an implant. Later I found out this was utterly false as deep cleaning has nothing to do with implant. In addition the Dentist did not do a proper cleaning and I immediately informed the ideal dental immediately and was told my the manager they will do a investigation and if this was true will refund me the money back. They also lied to me stating if I do not get insurance that is offered by your dental insurance company I will be charged $1500. Later I found out by my insurance company this was a lie and wanted the money refunded to me and cancel the insurance. They told me they had cancelled the insurance and it will take a week to get the refund back. A Again this was a lie. PLEASE NOTE I CAME TO IDEAL DENTAL FOR DENTAL IMPLANT AND NOTHING ELSE AND I HAVE REPEADELY INFORMED THIS TO THEM. Therefore THEY Falsely charged me $800 for the servie that I did not need.
Ideal Dental is a crooked company as a whole. Do not ever give them your debit or credit card information. They will draft unauthorized funds from your account and do nothing to resolve it.
Another scary fact about this company: They do not have any customer service phone number, corporate company information, and you will not be able to file any real complaints.
Take the "Ideal Dental Complaint Challenge". Call any location and try to ask for thier corporate company to file a complaint, they will tell you they cannot give you any information (because there is none), and they only deal with thier ghost "corporate company" through email. If you as them for the email, the receptionist will tell you she will take your information down and "file the complaint for you". And you will never hear from them ever again.
If they tell you they will let you speak with the "manager", this is just another employee pretending to be the manager. I spoke with 3 different "managers" at one location.
Buyer beware. Get your dental work done somewhere else, and make sure they have customer service information.
Ideal Dental Reviews
This is to inform about taking illegal money from me and my insurance. I told you clearly before I came there to get implant and nothing else as I had already a dentist who does the regular cleaning and check up
They told me it is a standard procedure for dentist who does the implant to do a checkup before doing and implant. This is a free service done prior to an implant being done by the dentist. When I came to this dental Place I found out dentist who does the implant only comes once in 3 month and the test was done by another dentist who does not know anything on implant. She wanted to do a regular checkup including taking X-rays. I told the dentist I had already had got a regular cleaning and check-up and I came for implant and nothing else Again the manager informed me all exams are free and will not be charged to me or my insurance company. Later I found out they have charged my insurance for regular cleaning and checkup for these test without my knowledge. They again lied to me stating that I had to do a deep cleaning before doing an implant. Later I found out this was utterly false as deep cleaning has nothing to do with implant. In addition the Dentist did not do a proper cleaning and I immediately informed the ideal dental immediately and was told my the manager they will do a investigation and if this was true will refund me the money back. They also lied to me stating if I do not get insurance that is offered by your dental insurance company I will be charged $1500. Later I found out by my insurance company this was a lie and wanted the money refunded to me and cancel the insurance. They told me they had cancelled the insurance and it will take a week to get the refund back. A Again this was a lie. PLEASE NOTE I CAME TO IDEAL DENTAL FOR DENTAL IMPLANT AND NOTHING ELSE AND I HAVE REPEADELY INFORMED THIS TO THEM. Therefore THEY Falsely charged me $800 for the servie that I did not need.
Ideal Dental is a crooked company as a whole. Do not ever give them your debit or credit card information. They will draft unauthorized funds from your account and do nothing to resolve it.
Another scary fact about this company: They do not have any customer service phone number, corporate company information, and you will not be able to file any real complaints.
Take the "Ideal Dental Complaint Challenge". Call any location and try to ask for thier corporate company to file a complaint, they will tell you they cannot give you any information (because there is none), and they only deal with thier ghost "corporate company" through email. If you as them for the email, the receptionist will tell you she will take your information down and "file the complaint for you". And you will never hear from them ever again.
If they tell you they will let you speak with the "manager", this is just another employee pretending to be the manager. I spoke with 3 different "managers" at one location.
Buyer beware. Get your dental work done somewhere else, and make sure they have customer service information.